Rated 5 out of 5 by Lilz92 Great experience
The only thing that is always slightly annoying at the Westin Portland is how long it takes to check out breakfast. I bought a dinky overpriced parfait cup and used my $5 green voucher. There was no line. It took like 6-7 minutes to check out this one item since there seemed to be a bunch of back end, confusing stuff for the cashier to do on the check out screen--REALLY ANNOYING. Should have been a swipe of the credit card and then done. Every single time I buy breakfast in the morning downstairs, it takes forever. Please fix. Also the elevators are slow.
October 17, 2014
Rated 5 out of 5 by Ellie17 Beyond Expectations
Beautiful hotel! Upgraded to corner room. Very spacious with an amazing huge tiled bathroom. Pleasing color tones. As gold members, we were surprisingly offered breakfast, as well, at the Daily Grill. A very pleasant stay!!
October 22, 2014
Rated 5 out of 5 by BLARGE charge for internet
I am a SPG member, Gold status, and after getting home and viewing my bill that was emailed to me, I had charges for internet usage I incurred while using my I-pad in the room. After calling the hotel I was told the free Wi-Fi is for Platinum members only. First time at any SPG hotel I've gotten this. in today's world, using the internet happens all the time, and was surprised, especially for SPG members. I "assumed" a simple phone call would reverse the charges, but I was wrong. I will definitely look at other hotels when I go back to Portland. Hey $39 dollars is not a lot, but I guess too much for the hotel to reverse the charges and keep a customer??
April 21, 2014
Rated 5 out of 5 by ToniCTravelAmeniti1 Superb Property, Superior Management
We stayed at this property in downtown Portland over the Labor Day weekend. This is a medium size city hotel. It feels like a boutique hotel, yet it is a Westin that comes with all the amenities of the brand. It has a great vibe and it is possibly the second best hotel in Portland after a sister property
We faced some issues and difficulty and I would have rated the hotel much lower if not for the GM who is an excellent manager, probably one of the best in the brand, and we stay a lot at the Westin properties. The manager is customer oriented, has great hospitality acumen and understands the importance of positive experience. A great human asset to the brand.
The hotel and the rooms are decorated with style and very inviting. If possible get a corner room on a higher floor for space, style and views. Avoid rooms that are close to the maintenance closets. You will be woke up very early especially if you have a light sleep.
The food at the Daily Grill is good and plenty and even affordable. Service is pretty decent.
The location is perfect, close to everything, including the train lines and plenty of shopping. Easy to get a good feel of the Portland culture.
Easily accessible to the Convention center. Parking is steep at the hotel, so it is better to use a taxi (under 10 to the convention center) or the train ($2.50 ticket good for 2 hours). It is a great experience.
You also find a bunch a restaurants in walking distance and one of the best coffee houses in town, on the same block.
The service needs some adjustments but this is probably the best hotel to experience the hippish culture of Portland.
September 24, 2014
Rated 5 out of 5 by NCtravelerJD Great Service from every person
This trip, I had the chance to meet not only customer facing staff but serval members who work in the back of the house. Everyone is extremely well trained in customer service!
The front desk leaders, the housekeeping leader, the finance leader to the GM never compromise service and attention to the littlest detail!
October 9, 2014
Rated 5 out of 5 by SantaFeSandy47 Consistently Excellent!
My husband and I have stayed at this hotel four times a year for the past few years. We have NEVER had a bad experience there. We always comment to each other that the staff is so well-trained, the rooms are so clean and quiet, and the hotel location couldn't be better. Every time we've used the restaurant or bar, it has exceeded our expectations. We will continue to stay there on every visit to Portland.
October 8, 2014
Rated 5 out of 5 by coastal2 Always Welcome
Seeing the same smiling faces each time we stay at the Westin is always a good sign. Satisfied employees make for satisfied guests!
October 2, 2014
Rated 4 out of 5 by xtracrazi Portland Visitor
The location of this hotel is very good. I like the recent renovations and this hotel is all of the 4 stars that it is rated. I have been to 3 other 4 star properties in downtown Portland and this is by far the best one. What I don't like? I don't like that only valet parking is offered and I don't like the extremely slow internet connection which, by the way, is over and on top of the room rate. Why is it that the more luxurious the hotel, the more they nickel and dime you? Every motel in the land gives free wi-fi but when one goes to a 4 star property, they want money for it as if the parking fee is not already outrageous.
December 20, 2011