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Rated 4.4 out of 5 by 280 reviewers.
Rated 5 out of 5 by Superb Property, Superior Management We stayed at this property in downtown Portland over the Labor Day weekend. This is a medium size city hotel. It feels like a boutique hotel, yet it is a Westin that comes with all the amenities of the brand. It has a great vibe and it is possibly the second best hotel in Portland after a sister property We faced some issues and difficulty and I would have rated the hotel much lower if not for the GM who is an excellent manager, probably one of the best in the brand, and we stay a lot at the Westin properties. The manager is customer oriented, has great hospitality acumen and understands the importance of positive experience. A great human asset to the brand. The hotel and the rooms are decorated with style and very inviting. If possible get a corner room on a higher floor for space, style and views. Avoid rooms that are close to the maintenance closets. You will be woke up very early especially if you have a light sleep. The food at the Daily Grill is good and plenty and even affordable. Service is pretty decent. The location is perfect, close to everything, including the train lines and plenty of shopping. Easy to get a good feel of the Portland culture. Easily accessible to the Convention center. Parking is steep at the hotel, so it is better to use a taxi (under 10 to the convention center) or the train ($2.50 ticket good for 2 hours). It is a great experience. You also find a bunch a restaurants in walking distance and one of the best coffee houses in town, on the same block. The service needs some adjustments but this is probably the best hotel to experience the hippish culture of Portland. September 24, 2014
Rated 5 out of 5 by charge for internet I am a SPG member, Gold status, and after getting home and viewing my bill that was emailed to me, I had charges for internet usage I incurred while using my I-pad in the room. After calling the hotel I was told the free Wi-Fi is for Platinum members only. First time at any SPG hotel I've gotten this. in today's world, using the internet happens all the time, and was surprised, especially for SPG members. I "assumed" a simple phone call would reverse the charges, but I was wrong. I will definitely look at other hotels when I go back to Portland. Hey $39 dollars is not a lot, but I guess too much for the hotel to reverse the charges and keep a customer?? April 21, 2014
Rated 5 out of 5 by Great Service from every person This trip, I had the chance to meet not only customer facing staff but serval members who work in the back of the house. Everyone is extremely well trained in customer service! The front desk leaders, the housekeeping leader, the finance leader to the GM never compromise service and attention to the littlest detail! October 9, 2014
Rated 5 out of 5 by Consistently Excellent! My husband and I have stayed at this hotel four times a year for the past few years. We have NEVER had a bad experience there. We always comment to each other that the staff is so well-trained, the rooms are so clean and quiet, and the hotel location couldn't be better. Every time we've used the restaurant or bar, it has exceeded our expectations. We will continue to stay there on every visit to Portland. October 8, 2014
Rated 5 out of 5 by Always Welcome Seeing the same smiling faces each time we stay at the Westin is always a good sign. Satisfied employees make for satisfied guests! October 2, 2014
Rated 4 out of 5 by Portland Visitor The location of this hotel is very good. I like the recent renovations and this hotel is all of the 4 stars that it is rated. I have been to 3 other 4 star properties in downtown Portland and this is by far the best one. What I don't like? I don't like that only valet parking is offered and I don't like the extremely slow internet connection which, by the way, is over and on top of the room rate. Why is it that the more luxurious the hotel, the more they nickel and dime you? Every motel in the land gives free wi-fi but when one goes to a 4 star property, they want money for it as if the parking fee is not already outrageous. December 20, 2011
Rated 4 out of 5 by Hotel was great--restaurant lacking Breakfast was slow --servers need training and need to be much more efficient. Receptionist sat us -waited about 10 minutes until she came back apologized for delay and brought coffee and tea. Spilled the hot coffee on table and her hand. Proceeded to wipe up floor and then the table with same cloth!!!Waited another 10 minutes for waiter. Didn't clear dirty dishes in timely manner. Busboy walked around like he was lost. September 12, 2014
Rated 3 out of 5 by Poor first stay, but I'd stay again. Small for a Westin, truly a boutique feeling -- and in an absolutely perfect location in downtown Portland. Newly renovated and exceptionally clean, well done space. Great in-hotel restaurant (blanking on the name - but it's a chain) with a great happy hour. I was upgraded to awesome "loft" style room. Huge with large seating area, amazing views and a splendid bathroom. Ultra comfortable for working. If you stay here, go to Public Domain coffee at least three times per day. Service at the hotel, specifically housekeeping, was off. Multiple, simple requests went unfilled (repeatedly). The toilet was never cleaned. Robes were taken out of the room and never replaced (or simply put away). Requested newspaper never showed up. Key cards stopped working twice and it was a pain to get that taken care of. Not sure if there has been a management change, but things were off and it showed. I did write to share my feedback and one of the managers was responsive. I'd def be willing to give them a second shot, especially if rates were as low as they were this time. March 4, 2012
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