Rated 4 out of 5 by Deannekaye Exceeded my expectations
Front desk staff were very welcoming. They had me down for a newly renovated room on the 5th floor but we arrived early an so opted for an available room on the 4th floor. It was immaculate, spacious with a lovely view of golf course. Room service was efficient and the food excellent.
November 8, 2013
Rated 5 out of 5 by DDSDallas Super Pleased!!!
Totally enjoyed the facilities. But even better was the staff that made all the difference. They are always quick to please. Excellent location for shopping. "The Shops at Legacy" had great restaurants as well as Botiques my wife spent hours in. My commute into Dallas was easy as well.
July 28, 2013
Rated 5 out of 5 by doggiemom5069 Miss JC
I was on a business trip and originally did not make the reservation, was part of a group. But, from my experience upgrading my room on line to the day we left and were dropped off at the airport, I have nothing but praise for my experience. I have almost 30yrs. in the Hotel / Casino-Gaming /Food & Beverage Industry. I know what all the ins and out and what great guest service skills are all about. From the front desk, room service, the restaurants to the catering dept. everything was outstanding. I could go into great detail, but won't you just need to know I fully enjoyed my stay. What stood out the most was how friendly everyone was! I want to personnaly thank the managers who I spoke with the day I left and told them about Barbara, Mia, Rose, Jorden, TJ, Steven. Please make sure these folks get the praise they deserve! Also, your valet and room service staff was friendly, on time and helpful! Never been to Texas before, looking forward hopfully to going back, and staying at your fabulous Hotel!!
April 20, 2012
Rated 5 out of 5 by JP83 My 100th Night
Spent my 100th Night at a Starwood property and I was not disappointed. Platinum status was recognized. John at the front desk offered me a free movie as there wasn't a Westin Kid's room on site. That was a nice touch of service. Very pleased with dining at the Legacy Grill as well.
September 16, 2013
Rated 4 out of 5 by ksc95 Room lighting
The room lighting was too dim even with all the lights turned on.
April 29, 2014
Rated 5 out of 5 by Cameo Great Staff
All the hotel staff that we encountered were very pleasant and helpful. We requested a microwave in our room and received immediately. My daughter left her backpack in the room after we checked out and I got a call and email requesting to send the backpack to us as soon as possible.
February 11, 2013
Rated 5 out of 5 by 1MsG Kids
I stayed at The Westin with my Grandson. We had an excellent time there together. Even tho it was too cool to enjoy the pool, it was very nice. We had some fun playing on the putting green and the foosball table. There weren't enough kid channels on the program guide, but it was ok.
April 28, 2013
Rated 4 out of 5 by buckleysnick My hotel stay was wonderful!
While my hotel stay was wonderful the Poolside Bridesmaids luncheon I hosted with the help of the Complex Restaurants and Bars with the Westin was a complete disaster! Party started at 11, I showed up at 10:30 and nothing was set up. No table cloths, no eating utensils, napkins or table to hold food. I had to go to the grill window and ask for ice water to serve to the guest while waiting on the food.The food showed up at 11:45 with no serving utensils, plates, etc. Ice tea showed up after we started eating, they didn't charge me for the tea, . Not sure where our private server was. To top it off they charged my debit card twice and didn't notify me. My bank did! After contacting the asst. manager to complain she was aware of the double charge the day of the party and credited my account which would show up in 5-7 business days. I then spoke with the manager who offered to buy me lunch the next time I was in town. He would have to buy me lunch for a year to cover the amount I paid for 2 plates of chicken Caesar salad, 1 fruit plate and some dip! When asked to have the leftovers delivered to the bridal suite they said they would be happy to give us to-go boxes. Really? We pushed the room service table that the food was on to the bridal suite ourselves. Not the server we paid for!
May 6, 2014
Rated 3 out of 5 by Rich Carpet
The carpet in the room (5036) was highly soiled and dirty and desperately needs to be replaced.
The first day after returning from a lovely day at your golf course the room was not cleaned and I had to go to the front desk and ask them to have it cleaned. This was at 6:15 p.m.
March 12, 2013
Rated 5 out of 5 by Geo10 Scored
My wife and I were looking for some place we could drive to easily for a 2-3 day get away and this place is it. Super friendly staff, quiet comfortable rooms with great amenities and great location for almost anything. All within a 3 hour drive of our home. Great fit for us.
February 12, 2013
Rated 5 out of 5 by Shasta Amenities are excellent
I had problems with our bill and it took several calls to get it corrected.
April 24, 2014
Rated 5 out of 5 by Oksccrlvr FANTASTIC Customer Service!
We recently stayed at this property for our child's sport's tournament. Upon arrival, I was instantly impressed with the level of customer service. Within 3 minutes, we were fully checked in and sent up to our room with all of the information we needed for our three-night stay.
The room was clean and up-to-date, and the shower in the bathroom was FANTASTIC. The service to clean our room and bring new towels each day was well done.
The valet staff at the hotel are, by far, my favorite I've ever used. By the second day, they remembered us by name and were so polite and helpful, even with directions.
The only down-side of this hotel was the breakfast. Our sports club's contract included breakfast for everyone attending. We had a different buffet from everyone else, and it included no meat. One of the worst breakfasts we've had on trips. We ended up not using the hotel for breakfast and instead visited Braums, IHOP and one day a convenience store.
But, the customer sevice? It doesn't get any better than this location!
September 6, 2013
Rated 5 out of 5 by usatkd Very Very.... Great Hotel
The hotel has great service including all the staff that I have come across. My family enjoy staying here as the rooms are always clean and the staff knows me by name and helps me anyway that they can after a long day at the office. The pool was great.
August 22, 2012
Rated 5 out of 5 by tjg49 Convenient Getaway
Took daughter here for back to school getaway and enjoyed our time immensely. Pool was fun for adults and kids, bocce court, putting green and poolside drinks all kept us occupied. Room was comfortable and quiet and service from all hotel employees was exemplary.
August 8, 2012
Rated 5 out of 5 by Cec009 Shopping Trip to Stonebriar
The hotel staff was Excellent, the room carpet was pretty dirty.. we had our dog with us so maybe we got a room that was recently used by another pet owner and it hadn't been cleaned completely. Otherwise the stay was great and we were treated very well!
October 28, 2013
Rated 5 out of 5 by AustinAndy Hotel has Great Property!
I love this hotel in Frisco/North Dallas. I stay here whenever I travel to Dallas and have always been very pleased with my experience. The rooms, restaurants, bar, and grounds are all very nice. I also sleep better on the Heavenly bed than I do at home!
November 14, 2012
Rated 5 out of 5 by Johnnyobie The beds and rooms are great
Rooms are spacious with very comfortable beds
April 23, 2014
Rated 5 out of 5 by wildcats Excellent service
Room was neat and clean. Front desk personnel were very efficient and helpful. Outstanding wait staff in the dining room. Our group had two private meetings in The Wine Room and the staff was simply excellent. Food was wonderful. Great visit!
October 29, 2013
Rated 3 out of 5 by Filth0 Travel Titan
First room was disgustingly dirty...second had no hot water..third was "the charm"...but why did it take 3 times to get a "Club member"?
Management made good, but troubles were too much to tag this as "enjoyable".
February 3, 2014
Rated 5 out of 5 by laz22678 Fantastic
The staff member who greeted us at the desk was very friendly! We had our room upgraded and the room was absolutely breathtaking!! Wonderful view of golf course and surrounding town. The experience was perfect and made for a great getaway.
September 11, 2012
Rated 5 out of 5 by Tarah My Favorite Starwood Property in Dallas
I love this hotel. When I arrived at 8:00 PM, I was standing outside finishing up a phone call. The valet was not there, but the front desk manager ran out, asked my name, got my bags, then immediately thanked me for my loyalty as a platinum member by memory.
Once inside he apologized that the hotel was so booked that he couldn't offer me a suite, but gave me a nice room on the SPG floor with a balcony.
The next morning, I woke up extremely sick. I called room service for some soup. The woman first said they did not have chicken noodle soup, but then determined I was sick and had the chef make a batch. The delicious soup arrived with crackers, Gatorade, and diet cokes (my favorite). The room service attendant would not let me pay because, "sick people don't pay for soup".
The hotel is very well maintained and each staff member I encountered was phenomenal. I travel to Dallas a few times a month and although this hotel is not as close to my meetings, I will be trekking out to Frisco much more often just to stay at this hotel. Thanks Westin Stonebriar!
October 14, 2013
Rated 5 out of 5 by VinceAndDeb Thank You
We stayed at the Stonebriar because of the convenient location to events we attended in the area. Amazingly enough the hotel became a focal point to our stay. It was the best choice we cold have made. We loved the whole experience.
April 10, 2013
Rated 4 out of 5 by MavsJake Great Weekend Getaway
We live fairly close to the Westin Stronebriar, so it wouldn't seem like much of a vacation. But just having a nice clean and comfortable room, a courteous staff, and plenty of amenities made this weekend great!
March 26, 2013
Rated 3 out of 5 by Victoria2013 Charge for Everything!!
They charge $1.50 for LOCAL calls and $9.95 per day for internet. No thanks I'll stick with the Hilton that doesn't charge for local calls or internet usage. This place is nice, but I will stay with the Hilton.
January 13, 2013
Rated 4 out of 5 by Indio One of the best front desk staff!
The manager and the staff delighted us with their above average service, always helpful, smiling, responsive and efficient.
One of the many reasons I will recommend your hotel to my friends and office mates.
January 20, 2013
Rated 5 out of 5 by Joy58 We were here for a wedding
The accomodations were wonderful. There were people everywhere to help you with whatever you needed. The food was excellent. Didn't have time to use the spa or the fitness center, but it looked well equipped.
May 14, 2013
Rated 5 out of 5 by modern21 This hotel has excellent features throughout and immaculate grounds.
This hotel exceeded our expectations. We enjoyed our dining experiences at the hotel as well as the comfort of our room. Our experience began and ended with the friendly treatment by staff at every turn.
October 23, 2013
Rated 5 out of 5 by Suzanne Love the Westin
I love staying at westin. It's predictable excellence no matter where I am.The only shortcoming is the food/restaurants. I find that the food is not on par with the rest of the Westin experience.
March 1, 2013
Rated 5 out of 5 by GETAWAY77 GREAT GETAWAY!!
We've stayed here many times usually once a year for a getaway in summer.Pool,fitness center,golf,location,rooms,staff all great!! Close to shopping mall & many other stores & restaurants.
August 16, 2012
Rated 5 out of 5 by Gatortex Above all the rest
Hands down the best staff and service in town. We love the location and amenities and have made this a regular destination for anniversaries and family getaways.
The staff is exceptional!
August 21, 2012