Rated 5 out of 5 by Dalynn63 Staff were very courteous, polite, and helpful!
I have never before experienced a stay at a hotel where the accommodations were so impeccably clean, stylishly decorated, and comfortable. The staff, every single one from the valet, desk clerk, porter, and wait staff, were so helpful, courteous, and welcoming. I was most impressed with my stay!!!
July 15, 2013
Rated 5 out of 5 by jeanne888 Great hotel!
The only thing I did not care for was when I turned on the TV, it went to the pay menu screen. We got in late each evening, and each time I turned on the TV, it immediately showed ads for 'adult themed' shows. This was very inappropriate for my little children to see and hear.
Also, the tv set up was difficult to navigate.
November 26, 2012
Rated 5 out of 5 by Kadan Our Frisco Visit
Our stay was so wonderful! Everyone had a smile, was so pleasant, so helpful finding shopping, eating, whatever we wanted to do. The room was clean and fresh feeling and fresh smelling as well. And the pool area was super! Very large, family oriented, fun for all. We will be back!!
July 8, 2013
Rated 1 out of 5 by IJRII RACING TO GET OUT.
Unsatisfactory does not describe the way we feel. Loud music at 12 & 1 in the morning. Kids - up & down the hall way. Knocking on our door at least five times.
WE told the staff, we would not be back,
also we would and will NOT recommend your facility to any one. We are very unhappy !!!!!!!!!!!!
August 6, 2012
Rated 5 out of 5 by Nunux12 Classy Leisure
This was our 2nd stay at Westin Stonebriar and it was better than the last. I would say, very close to perfect. Stonebrair's team treated us as their special guest. Our family enjoyed a couple days of leisure with a touch of class. Thanks
August 2, 2013
Rated 5 out of 5 by Stuart Impressed by the staff
What really left an impression with me was the way the reception and concierge staff treated me as a guest. As I entered and left the lobby on numerous occasions, they went out of there way to make eye contact, smile and freindly in every way. Not overbearing or forced, very genuine. Thanks!
January 24, 2013
Rated 5 out of 5 by Buzz12 Excellent Hotel
Staff was very helpful. Facilities modern and well kept.
September 18, 2013
Rated 5 out of 5 by Wagz Absolutely great!!!
There is nothing I can say bad about our stay. Everything from the people at check in to the people who checked us out and everyone in between were awesome and so very friendly.. The room was very luxurious and comfortable. I think this is the best hotel I have ever stayed at.
February 5, 2013
Rated 4 out of 5 by MSCFLL Rencent Stay
NIce hotel however the rooms are in need of a redo. Even if you don't do a major refurb you should at least clean/change the carpet in room 5017. It had several large stains.
October 24, 2012
Rated 5 out of 5 by ribshack Customer Service
With customer service on the down hill, it was refreshing to have a kind, attentive, and profession staff treating you like a King.. Thank You!
February 9, 2013
Rated 5 out of 5 by clm9367 Great Hotel for a Weekend Getaway
The Stonebriar's lovely accommodations, combined with its luxurious but decidedly unpretentious ambiance, made our weekend stay a pleasure. The rooms and suites our group occupied were sleek and modern, yet still paid homage to "old" Texas through elements of traditional western style. The lovely grounds seem very expansive because they meander along a beautiful golf course.
Hotel staff were professional, competent, helpful and engaging -- in other words, exactly what we have learned to expect from a Westin operation. The atmosphere was friendly but surprisingly quiet given the fact that they were almost completely booked that weekend.
Our group really enjoyed breakfasts together at the Legacy Grill where the "Breakfast Table" menu more than met everyone's wish list. Even though I personally chose to relax before my Belgian waffles, those that headed to the fitness center before breakfast came back very enthusiastic (if just a little bit smug) about their workout at the well appointed facilities.
It was a wonderful experience which I hope to enjoy again, and I would not hesitate to recommend this hotel to family, friends or business colleagues.
March 5, 2013
Rated 5 out of 5 by Shan27 Best Hotel in Frisco
We had a few stays over the years at this hotel and each stay was amazing! The staff is very friendly and the SPG recognition is great!
January 26, 2013
Rated 2 out of 5 by Sharoni21 Dissappointed
First time I had some hotel obstacles. Experienced a negative change from last years stay.
October 22, 2012
Rated 1 out of 5 by GiGi17 Never Again
This hotel was dirty. When I checked in there was a French fry on the floor in the hall. Three days and two nights later when we checked out I snapped a picture of that same fry.
The bed sure was not the quality that I have experienced at the Westin in the past. While the linens seemed to be the same quality the mattress was either worn out or of poor overall quality.
We ordered breakfast on Saturday morning at about 9:00 AM we were told to expect the order in 30 minutes. At 10 AM I called down and asked what was happening with my order, also stating that if it was not on the way to cancel it and we would eat on the run as we had an engagement at 10:30. I was told they would check and call me back. They called me and told me that breakfast was on its way at 10:25 we received breakfast and the order was incorrect. While my breakfast was removed from my bill it just added to the list of issues at the hotel.
The cleaning staff congregated in the hall while on their breaks and socialized.
An employee in the pool area asked us to remove our cooler and we did without question, however, several guest specifically young females went without approach and retained their coolers.
I will be staying at the else where on my next visit to Frisco, Texas.
August 7, 2012
Rated 1 out of 5 by JEN12 Awful hotel; way over priced!
The outside of the facility looked great. Lobby looked great as well. The carpet in our over priced room was DISGUSTING! There were also stains on the bedding- in fact, both beds were stained. The restaurant downstairs was terrible! We waited FOREVER to even be seated- and that was after we went to the front desk and told them about our wait! My daugter's burger came to her RAW on the inside-the waitress was shocked and said they always serve them well done, & that she had no idea what had happened! They did finally bring out another burger-well done. My pizza that was $13, seriously tasted like a frozen Tony's pizza! Extremely slow service! After complaining about carpet/stains on bedding, we were "upgraded"(the man that changed our room, was VERY NICE!)...it was same size, just had dark colored carpets, but there didn't appear to be any stains on the bedding in the new room....it was considered an "upgrade" because we had a pool view. But, the "upgraded" room had blood spatters on the shower curtain liner. The parking availability is AWFUL!-and the side parking lot we had to park in had absolutley no working security lights!...it was very dark! We also notified them of the lights being out;we were told they would notify the people. I honestly cannot believe how much I was charged, especially after all the problems I encountered during my stay!
August 13, 2012
Rated 3 out of 5 by TexasTravelAgent Accounting Department needs help
We like this hotel, and they are going through renovations at present. Unfortunately, the suites are not yet renovated. As a travel agent I needed suites, but had to settle for un-renovated rooms with a poor view. Sales staff was nice, and enjoyed working with them. When the accounting for our group event came through, it was wrong, and the accounting staff was not helpful, nor gracious. Will think twice before booking another group here
December 19, 2013
Rated 3 out of 5 by KBerg Some Things Need Attention
The television did not come on right away. When it did, it displayed a "Weak or No Signal" message. I had to turn it off, then back on in order to find some channels. This happened multiple times.
The toilet ran and made some strange noises which kept me awake. I had to turn off the water supply valve to it so I could have enough quiet to sleep.
One of the bedside lamps had either a bad bulb or did not work altogether.
The coffee provided is good - nice and strong - but for those of us coffee drinkers who like creamer, four of the little Coffee Mate creamer containers in insufficient. Suggest six.
The ironing board was flimsy and unstable and the cover was stained.
March 23, 2013
Rated 4 out of 5 by kevbot Excellent Staff
I would without a doubt say that this hotel has the friendliest, most genuine, most helpful staff I have encountered! Great job!
- A beautiful, relaxing bar.
- A fantastic breakfast buffet. The omelette station has a particularly large selection of toppings.
- Every time I have stayed here a welcome amenity was delivered to my room. This time it was two shot glass size desserts.
- The proximity to a good selection of, albeit chain style, restaurants.
- Great pool area.
- Rooms are certainly showing their age. The decor is quite dated but in very good shape and not showing wear.
October 8, 2013
Rated 5 out of 5 by Asha96 EXCELLENT SERViCE
From the time we pulled up in the car until I stepped out of the car, the service was spectacular. I travel often and I have to say the bellmen were so hospitable from arrival to departure, guest service reps. were fast and so....polite at checkin, and finally the housekeeping dept. the BEST service ever.....They were so hospitable as I walked through the hallway and so respectful. Oh, and let me not forget the house persons who brought me a microwave. ALL the way from the front and back of the hotel staff to the end of our stay. GREAT SERVICE and so HOSPITABLE! Thank you for the enjoyable stay.....
August 1, 2013
Rated 4 out of 5 by LacrosseFamily Not ready for a large crowd
We stayed here for a lacrosse tournament. The hotel was aware months in advance that two lacrosse teams were staying the weekend. Our team alone brought around 70 players and at least 1 parent. The hotel restaurants were poorly staffed and we had to wait almost an hour for food. It was almost impossible to get a drink at the bar. It's a good hotel and very convenient to the Colony fields. I hope that if we return next year that the hotel will staff more appropriately.
November 25, 2013
Rated 2 out of 5 by BenFromCLE Room had foul odor
Noticed a slight odor when I checked in late in the evening, but was a little congested so ignored it. Overnight and through the next morning, particularly going in and out of the room, the smell became more identifiable as cat urine (at least what I'm telling myself), corresponding to the multiple stains on the carpet.
Additionally, some noisy piece of equipment (AC?) kicked on and off repeatedly with a loud clang throughout the night.
Otherwise a beautiful facility with friendly staff. Shame on me for not requesting a different room immediately, but shame on Westin for letting a room in that state.
February 9, 2013
Rated 5 out of 5 by Ranred Staff is exceptional!!!
I was in for the NCAA Football Championship and stayed at the Westin. I travel for a living and shame on me for never experiencing the hospitality given here. EVERYONE was so accommodating from Samuel at guest services to Chris at the front door to the waitress in the lounge that even though she was exremely busy, acted like we were the only one there when she approached us! Unbeknownst to me Westin was the sponsor hotel for Sam Houston (go Bearkats). We ran into a North Dakota couple (opposing team) at the game who happened to be staying there as well and did not know that it was where the opposing team was staying. They raved about how nice the staff had been. Keep up the good work Westin!
January 13, 2012
Rated 4 out of 5 by Nick13 Usually a great experience
Usually I have a great experience at this hotel and this trip started off great. I was originally booked into a double queen because they did not have any single kings available but upon check in, they were able to update me to a king which was very nice. Upon entering the bathroom at the end of the night, I discovered a used wash cloth perched on the shower curtain bar. White cloth and white curtain I understand how that could happen but it lowered my usual satisfaction with the room and hotel. Everything else was very nice once someone from housekeeping removed the soiled wash cloth.
June 10, 2013
Rated 3 out of 5 by Trig05 Not the best Westin I have stayed at
Rom 5068 toilet did not flush unless handle held down. Door did not lock unless slammed two times. Keyes did not work at one point. Food in bar ok but not great. Restaurant closed due to another function. Breakfast buffet ok, not great. With only one chef preparing, people waited to order omelets and waffles. Line long. Front desk not friendly after checking in and not getting handicapped room that was reserved in order to shower my handicapped 21 year old son. Room was cleanable nod the beds as always, were great!
October 21, 2013
Rated 5 out of 5 by JustK Staff friendly and professional
It was such a pleasure dealing with your staff. Whether it was Chritian who welcomed me on arrival. Gave me a. Ice cold bottle of water, filled my ice bucket or the staff at the door every night to welcome us back from dinner all were exceptional
At one point the van left us perhaps due to our confusion. Never was that even an issue the manager apologized immediately and arranged for and comped us a cab to the mall. If thus happened in my hospital, the staff and managers would have indignentoy and probably rudely explained that they were not responsible and pointed the blame anywhere they could and still not satisfy the patient. I thought often a out how well trained the staff were as this level of ex Ellen e was do consistent
April 20, 2013
Rated 5 out of 5 by Brenda Overall
We were veery happy with early checkin because some in our party were playing golf. Thanks for front desk for getting a handicap room and our suite close together. We had 2 rooms,
Very disappointed in Sunday Mothers Day and the inadequate breakfast area and menu offered. Ask when making the reservation about Mothers Day Brunch and told not having one. If we had known about the condition in the bar area for the limited brea breakfast we would have pre ordered room service so all 6 of us could have sit together .Felt sorry for the wait staff .
May 13, 2013
Rated 2 out of 5 by dakota007 Not what it used to be...
My wife and I just spent our 10 year anniversary staying at a Westin since we had our big wedding (1st one at courthouse prior to deploying overseas) at a Westin that is no longer a Westin. Perhaps this should have been our first indicator as the decline in the Westin name and service. However, we wanted to come back to one based on our memories from the one that impressed us 10 years ago. The room was not properly prepared with bathroom items strung out and randomly placed, alarm and telephone were unplugged, and their "golf course view" consisted of a very small and distant view of a partial fairway. In no way was this "room with a view" something that should be charged extra for. The Heavenly Bed collection has either become complacent in their standards of comfort or this Westin is using fake pillows and comforters. The regular pillows were as flat as the mattress when rested upon and no extras within the room. We have never felt and used such an uncomfortable pillow in any hotel we have ever stayed at and these were definitely not the ones that we were so impressed with in our prior stay. This was the same for the bedding. Perhaps you must now stay in the Executive Suite to receive the "good" items, but this room had none. The seating chairs were stained, as was the comforter. Again, not what was expected within a Westin. Obviously something that was not a fault of this Westin was the steady stream of loud and rowdy hall crowds... but as we did not sleep due to lack of comfort, we had to deal with it. Our decision to spend our 10-year anniversary at the Westin was terrible and ultimately ruined our special weekend. That was our fault, but we will never make the mistake again.
November 16, 2011
Rated 4 out of 5 by Deannekaye Exceeded my expectations
Front desk staff were very welcoming. They had me down for a newly renovated room on the 5th floor but we arrived early an so opted for an available room on the 4th floor. It was immaculate, spacious with a lovely view of golf course. Room service was efficient and the food excellent.
November 8, 2013
Rated 5 out of 5 by clm9367 Great Experience!
We had a great experience at the Westin Stonebriar - everyone was focused and attentive to our needs from the time of our arrival to the time of our departure. Edgar, the omelet station cook at the Legacy Grill, went above and beyond each of the 3 mornings that we were there - greeting guests tableside, assisting with clearing tables when he wasn't busy, and not losing his marbles when he had a line of 15-20 from a wedding party all at once.
I am an employee from another Starwood property in the Dallas area.
March 5, 2013
Rated 5 out of 5 by SfromT X3
The staff were one the most courteous, friendly and professional lot I have experienced and made every effort to see that my stay was exceptional.
Might want to take your own pillows, though. Food service in Ernie's slow and unprepared for our large group as was the snack shop.
Thank you for providing wifi to our event which was a necessary item. I left my purse in the room and they are returning it to me. Again, very professional and courteous staff. Harder and harder to find and much appreciated.
July 15, 2013