Rated 5 out of 5 by Natalie09 Nutcracker Tea Event - Amazing!
Thank you for so graciously hosting the CCBT Nutcracker Tea! Every year this event brings community together to kick off the holiday season. What a great way to support families and children throughout Collin County. Everything is so well done, from the beautiful facility to the delicious food and of course, the ballet dancers with their gorgeous costumes and charming personas -- they bring smiles to everyone's faces!
Thank you for such a rich and warm tradition!
Natalie in Plano
December 4, 2013
Rated 4 out of 5 by LacrosseFamily Not ready for a large crowd
We stayed here for a lacrosse tournament. The hotel was aware months in advance that two lacrosse teams were staying the weekend. Our team alone brought around 70 players and at least 1 parent. The hotel restaurants were poorly staffed and we had to wait almost an hour for food. It was almost impossible to get a drink at the bar. It's a good hotel and very convenient to the Colony fields. I hope that if we return next year that the hotel will staff more appropriately.
November 25, 2013
Rated 5 out of 5 by NYCMEX Beautiful Hotel!!
This was my first stay for 1 night at the Westin Stonebriar. From meeting the staff at the hotel entrance, front desk to valet parker; everyone was very nice, professional and showed genuine concern. It is obvious the staff is trained very well for top notch customer service.
November 18, 2013
Rated 5 out of 5 by USAFrsqman Home from deployment...
I recently returned home after being deployed and wanted to celebrate with my wife, close to home, during a busy week. The Westin acknowledged this special occasion by taking extra care of us for one night's stay. Staff kindness was above and beyond, helping make a lovely evening especially memorable for us both. World class customer service.
November 16, 2013
Rated 5 out of 5 by tsc333 What A Great Team
I spend 3.5 nights at this hotel for a meeting. The staff was exceptional, the food was fantastic and the experience was tremendous. Amazing to see how well a hotel can be run when everyone is on the same page and totally focused on the customer. Bravo Westin Stonebriar, bravo!
November 16, 2013
Rated 5 out of 5 by hoosierjeff The staff
The staff at this hotel are great! From the bellmen who held the door open for us, to the front desk staff to our server in the restaurant (Barb), everyone was great! Even the housekeeper went beyond the call, when she helped me carry our stuff as we moved to a different room. Thanks to all for the Texas hospitality!
November 12, 2013
Rated 4 out of 5 by Deannekaye Exceeded my expectations
Front desk staff were very welcoming. They had me down for a newly renovated room on the 5th floor but we arrived early an so opted for an available room on the 4th floor. It was immaculate, spacious with a lovely view of golf course. Room service was efficient and the food excellent.
November 8, 2013
Rated 4 out of 5 by kevbot Great Stay, Poor Front Desk Experience
I had a great stay with my wife for her birthday. The hotel was very accommodating of our dog even providing him with a bed and pair of food and water bowls. My wife appreciated the note and cookies left in our room celebrating her birthday. When booking the room I just booked the lowest rate I found on SPG.com but at check in was told that the rate was too low to honor my Platinum status. This was disappointing. I was sure it was an eligible rate but decided against pursuing the issue. I did, however, confirm the next day with Corporate Customer Care that the rate was, in fact, an eligible rate and should have all Platinum benefits honored.
August 7, 2012