Rated 5 out of 5 by JustK Staff friendly and professional
It was such a pleasure dealing with your staff. Whether it was Chritian who welcomed me on arrival. Gave me a. Ice cold bottle of water, filled my ice bucket or the staff at the door every night to welcome us back from dinner all were exceptional
At one point the van left us perhaps due to our confusion. Never was that even an issue the manager apologized immediately and arranged for and comped us a cab to the mall. If thus happened in my hospital, the staff and managers would have indignentoy and probably rudely explained that they were not responsible and pointed the blame anywhere they could and still not satisfy the patient. I thought often a out how well trained the staff were as this level of ex Ellen e was do consistent
April 20, 2013
Rated 5 out of 5 by Verified Reviewer This is what you'd expect...
from a Westin property. The Westin Stonebriar quietly elegant. The property is impeccably maintained. Staff is very courteous. It is very nice to have the staff engage me warmly when I speak spanish with them.
I would not have expected this level of comfort of elegance in such a suburban location.
April 19, 2013
Rated 3 out of 5 by KK68 Not so clean...
We will pass on staying there again. While my wife and I found your facility to be nice and clean, our room was not. Lots of dust hanging down from the ceiling and the stains on the carpet were hideous. We also thought the room decor was very dated and was certainly not what we were expecting. We expected more from the Westin and were definitely disappointed.
April 14, 2013
Rated 5 out of 5 by VinceAndDeb Thank You
We stayed at the Stonebriar because of the convenient location to events we attended in the area. Amazingly enough the hotel became a focal point to our stay. It was the best choice we cold have made. We loved the whole experience.
April 10, 2013
Rated 5 out of 5 by Kathy39 Excellent in Every Way
We couldn't be more pleased with this hotel. Every single moment of our stay was perfect. We were greeted by a wonderful front desk staff, and each employee was friendly and helpful. They were able to find a reastaurant for us and made our reservation. When we walked by the front desk we were handed directions to the restaurant.
I could go on and on about the exceptional service. It was absolutely outstanding!!
April 8, 2013
Rated 5 out of 5 by RudyCDX1 As good as business travel gets for the price
When doing business in this area this hotel has everything I am looking for. Great staff, great fitness center and clean quiet rooms.
March 29, 2013
Rated 4 out of 5 by MavsJake Great Weekend Getaway
We live fairly close to the Westin Stronebriar, so it wouldn't seem like much of a vacation. But just having a nice clean and comfortable room, a courteous staff, and plenty of amenities made this weekend great!
March 26, 2013
Rated 5 out of 5 by HotShot Great Hotel
Excellent food, hotel , service !
March 24, 2013
Rated 3 out of 5 by KBerg Some Things Need Attention
The television did not come on right away. When it did, it displayed a "Weak or No Signal" message. I had to turn it off, then back on in order to find some channels. This happened multiple times.
The toilet ran and made some strange noises which kept me awake. I had to turn off the water supply valve to it so I could have enough quiet to sleep.
One of the bedside lamps had either a bad bulb or did not work altogether.
The coffee provided is good - nice and strong - but for those of us coffee drinkers who like creamer, four of the little Coffee Mate creamer containers in insufficient. Suggest six.
The ironing board was flimsy and unstable and the cover was stained.
March 23, 2013
Rated 4 out of 5 by Luke88 Excelent staff
Staff were extremely helpful from check in to checkout and in between. I have rarely seen people so willing to solve problems and to get things done.
March 23, 2013
Rated 5 out of 5 by Maggie13 The staff was VERY friendly and helpful
The staff was always ready to help with ALL of my needs. I needed to rent a car and they looked up on line and told me where I could go. I wanted to see the sites around town and they told me a list of things in the area. Every morning when I went to have breakfast, they would meet me at the door with a smile and welcome me into the hotel resturant. The staff made my stay warm and inviting.
March 14, 2013
Rated 5 out of 5 by Tim7429 First Impressions
This hotel's staff are truly focused on making sure the customers needs are met and their stay is as comfortable as possible.
March 13, 2013
Rated 3 out of 5 by Rich Carpet
The carpet in the room (5036) was highly soiled and dirty and desperately needs to be replaced.
The first day after returning from a lovely day at your golf course the room was not cleaned and I had to go to the front desk and ask them to have it cleaned. This was at 6:15 p.m.
March 12, 2013
Rated 5 out of 5 by Bean Beautiful hotel
The Stonebriar is a beautiful hotel and the staff is wonderful.
March 11, 2013
Rated 4 out of 5 by aeh1 Very Helpful Staff
While I did have an issue, Maintenance came when called and fixed the situation in a time frame that met my needs. The desk staff was always friendly, professional and helpful.
March 7, 2013
Rated 5 out of 5 by clm9367 Great Hotel for a Weekend Getaway
The Stonebriar's lovely accommodations, combined with its luxurious but decidedly unpretentious ambiance, made our weekend stay a pleasure. The rooms and suites our group occupied were sleek and modern, yet still paid homage to "old" Texas through elements of traditional western style. The lovely grounds seem very expansive because they meander along a beautiful golf course.
Hotel staff were professional, competent, helpful and engaging -- in other words, exactly what we have learned to expect from a Westin operation. The atmosphere was friendly but surprisingly quiet given the fact that they were almost completely booked that weekend.
Our group really enjoyed breakfasts together at the Legacy Grill where the "Breakfast Table" menu more than met everyone's wish list. Even though I personally chose to relax before my Belgian waffles, those that headed to the fitness center before breakfast came back very enthusiastic (if just a little bit smug) about their workout at the well appointed facilities.
It was a wonderful experience which I hope to enjoy again, and I would not hesitate to recommend this hotel to family, friends or business colleagues.
March 5, 2013
Rated 5 out of 5 by clm9367 Great Experience!
We had a great experience at the Westin Stonebriar - everyone was focused and attentive to our needs from the time of our arrival to the time of our departure. Edgar, the omelet station cook at the Legacy Grill, went above and beyond each of the 3 mornings that we were there - greeting guests tableside, assisting with clearing tables when he wasn't busy, and not losing his marbles when he had a line of 15-20 from a wedding party all at once.
I am an employee from another Starwood property in the Dallas area.
March 5, 2013
Rated 5 out of 5 by BamaG great stay
From the moment we walked in we were greeted with warm smiles and a friendly atmosphere. The room was excellent, comfortable and room service was top notch. We enjoyed our stay.
March 2, 2013
Rated 4 out of 5 by MM14 Consistent Upon Return
I was just there last week and returned for another visit. It was nice to see it was consistently good and a good quality breakfast.
March 2, 2013
Rated 5 out of 5 by Suzanne Love the Westin
I love staying at westin. It's predictable excellence no matter where I am.The only shortcoming is the food/restaurants. I find that the food is not on par with the rest of the Westin experience.
March 1, 2013
Rated 4 out of 5 by MM14 Good Location
Overall the hotel is a good value. The food is good, but not great; however, the speed on room service is excellent.
February 27, 2013
Rated 4 out of 5 by Longball22 Great Experience. Great Service. Great Hotel
Overall this was an excellent experience. Our room was definitely above the norm and the bathrooms were very nice and large.
February 26, 2013
Rated 5 out of 5 by Sissy8 The Best Of The Best
From the drive up to the checking in to the checking out and then driving off, I could not have asked for a better weekend. It was wonderful. Very nice people opening the doors asking if you need water or taking the luggage up, it was fantastic. The way it is suppose to be when going away for a weekend.
February 25, 2013
Rated 5 out of 5 by Grace Great restaurant and amazing pool
I loved our overall stay. And appreciate you all. The food in the restaurant was DELICIOUS! My husband loved his burger.
February 22, 2013
Rated 5 out of 5 by Claymal The service was outstanding!
From when I first walked into the door, to the check in, to Peters cafe, to banquets the service was phenomenal! Truly a wonderful stay.
February 19, 2013
Rated 5 out of 5 by YGH7 Westin Weekend
We arrived at the hotel on Saturday and were promptly met by Mustaffa, who unloaded our baggage and took us to our room. He was so thoughtful and polite. The room was beautifully decorated and we had a great view of the golf course. My sister said that she had the best night's sleep because the bed was so comfortable. Excellent stay! Will definitely go back.
February 18, 2013
Rated 5 out of 5 by Wagz Best hotel of our trip.
We went from MN to TX and back, staying at a number of hotels and this was the best hotel stay. The room was very comfortable and quite.
February 17, 2013
Rated 5 out of 5 by Geo10 Scored
My wife and I were looking for some place we could drive to easily for a 2-3 day get away and this place is it. Super friendly staff, quiet comfortable rooms with great amenities and great location for almost anything. All within a 3 hour drive of our home. Great fit for us.
February 12, 2013
Rated 5 out of 5 by Cameo Great Staff
All the hotel staff that we encountered were very pleasant and helpful. We requested a microwave in our room and received immediately. My daughter left her backpack in the room after we checked out and I got a call and email requesting to send the backpack to us as soon as possible.
February 11, 2013
Rated 5 out of 5 by ribshack Customer Service
With customer service on the down hill, it was refreshing to have a kind, attentive, and profession staff treating you like a King.. Thank You!
February 9, 2013