Rated 4 out of 5 by NFLOR New upgrade
Stayed in 4079, was told it was newly remodeled. Very nice looking, everything was great, however, dirt in the bath tub and drain was clogged. So when taking a shower, I was having to stand in muddy water.
April 12, 2014
Rated 5 out of 5 by checkin2 made it right....
We come every year from Oklahoma for the GOLF. for some reason the golf reservation did not get confirmed or scheduled.
ONLY HAD one NIGHT and the staff in the pro shop was so kind, fixed the mishap immediately and all was well....
Could not be happier with the way they worked out the schedule.
April 6, 2014
Rated 5 out of 5 by DavidR123 More like a Category 6!
My wife surprised me twice this past Saturday night - first, she arranged a 50th birthday dinner for me, then I thought we were heading home when she told me to park at the Westin Stonebriar. I thought maybe we were going for drinks or dessert...but, instead, we checked in! The staff was kind enough to upgrade us to an Executive Suite.
We stay at a lot of Starwood properties, and we were pleasantly surprised that this gem was a Category 4! It's definitely worthy of more, but let's keep it affordably at a "4"!
We'll be back!
March 31, 2014
Rated 4 out of 5 by Dan98 Nice Stay at Stonebriar
This was an excellent hotel however it was too far away from downtown. There is not much close by.
The staff was friendly, helpful and very courteous. They also went out of their way to make my stay very comfortable.
April 3, 2014
Rated 5 out of 5 by Tammy33 The best Westin ever!!
I have been traveled quite intensively for the past few years and has became a Westin fan because of the experience at Westin Stonebriar. Even among Westin hotels that I have stayed so far, including the one in Paris and the one in St. John VI, Westin Stonebriar is the best - super friendly and helpful staff, beautiful lobby, very nice and large room with beautiful golf view, wonderful resturants, nice pool and fitness center, plus plenty of very good resturants within walking distance. WHAT MAKES THIS HOTEL STAND OUT FROM OTHER WESTINS IS THE AWSOME HOTEL STAFF,everyone is willing to go out of their way to make you feel very comfortable with your stay - from front desk (Bob, John, Arvina, Bret, Mark,Kassie, and Joe), resturants (Rose, Jordan, Barbara, Mea, Brittany, Martin, Carlos, and Roberto), and concierge (Daniel, Myles, Krishan, Nelson, Jushua, and Farhan) - HATS OFF TO THE MOST AWESOME HOTEL STAFF!
March 27, 2014
Rated 4 out of 5 by Louie915 Outstanding Customer Service
I've never experienced such a high level of customer service. It was notable in that the same level of service was consistent throughout all points of contact with staff from front desk (John) to front door, to housekeeping, wait staff and even the gentleman who made our omelets - everyone was very attentive and welcoming. I was very impressed.
March 17, 2014
Rated 5 out of 5 by Valarian Beautiful hotel in great surroundings.
My husband and I really enjoyed our stay at the Westin Stonebriar this past weekend. The staff without exception, were all friendly and helpful. My request for a feather free room was met and I was informed upfront at the check-in. The room was beautiful, the bed was wonderful! All in all, the stay was just a joy.
January 22, 2014
Rated 2 out of 5 by Travelling97 Substandard, unfriendly.
Run down and outdated. Rooms are nice looking and clean but bathrooms are uncomfortable and outdated, poor quality, moldy smell throughout. Substandard toiletries. Bedding is below what most 3 star hotels or B&Bs in Europe would have.
Coffee maker in the room is decent and clean, but paper cups for coffee??? No tea or decaf either.
The hotel website states all rooms have a balcony, which is also not true. Only some, which was provided. The balcony is decent sized but empty, not a chair or a table.
Restaurant closes earlier than reception and website states, and being 3 minutes late "we can not do anything, order a room service" attitude from staff. Room service food was absolutely inedible. Really.
Much worse than was expected from Westin. Most average 3 star hotels worldwide would offer better service and quality for the money.
March 12, 2014