Rated 4.4 out of 5 by 250
Rated 5 out of 5 by CKim Exceptional hotel
Room was very clean and bed extremely comfortable. Staff was attentive to customer's needs.
August 25, 2014
Rated 5 out of 5 by buffalomountain Loved this hotel atmosphere
Excellent - friendly staff nice rooms, nice bar, good cafe
August 21, 2014
Rated 3 out of 5 by SBL69 This hotel needs to be aware of practices when checking in early.
The front desk acted as if they hadn't experienced an early check -in. I arriver about 98:30 Am July 31 and at the request of the person at the check-in desk presented my id and a credit card that was swiped. At around 5Pm I went to the front desk to pick up my room key and had to go through the whole check-in process for the second time. I later thought about eth first time my credit card was swiped and why this was required again. Not a very good practice fro an establishment to have. I will now have to watch my credit card activity to make sure the first swipe wasn't used for some other purpose. Re-training needs to be conducted for the staff.
August 3, 2014
Rated 5 out of 5 by AmyfromAllen Fantastic!!
We had a wonderful stay at the Frisco Westin Stonebriar location. The room was excellent - bigger than most hotels for standard 2 queen beds room. We want you to continue to offer the 'birth year rate' as this was an outstanding deal. We also highly recommend you keep the 'go green' $5 credit. The staff was attentive and we appreciated all of the available amenities and extras including the chilled bottled water by the pool. We only wish that the Aqua Bar would have been open past 3pm on Sunday.
August 13, 2014
Rated 3 out of 5 by tck7220 Charming hotel needs more improvements
The exterior of the hotel is really charming. The gym is excellent! However, the carpet on the 2nd floor hall way and in our rooms definitely does not meet Westin standard. Bathroom rooms are nice but the room can use some update on the furnitures and curtains. The food at the restaurant is pretty good but it would be even better to add more variety to the breakfast buffet.
August 15, 2014
Rated 3 out of 5 by Cindy35 A little disapointed
We stayed at this hotel a few years ago and really enjoyed our stay and remembered the hotel has a high quality hotel. We were a bit disappointed in our stay. It seemed that the hotel had not been maintained well since our last stay. The quality of the pool was lacking - lights that didn't work, no towels available and the pool needed to be skimmed (trash in pool). We must have had a nicer room the last time as well because the rooms were ok but the walls were thin and we could hear our neighbors quite well including their dog!
August 11, 2014
Rated 5 out of 5 by JustMe001 Wow! I want to do this again
It will be difficult to name every single individual who was professional, helpful, and hospitable. The entire experience, my first in a long time at a Westin, was terrific. Many thanks to Craig and his team for a great experience.
August 15, 2014
Rated 4 out of 5 by Ami1967 Recent Stay.
Service Impeccable! Pool incredible! Room less than special. Stayed in two different rooms, both had very worn bedding. Pillows are worn out. Disappointed to see the "Room Renovation"! Reminded me of a mismatched motel. Not special at all. Quite frankly there is nothing luxurious about the remodeled rooms other than the Shower head that was already there. Expected more from Westin.
August 4, 2014