Rated 4 out of 5 by RetiredCouple54 Excellent staff and facility
Every person on staff went above and beyond to be cordial, helpful, and friendly. Hotel was beyond excellent. Only complaint was the 20% surcharge on *every* food or drink item, not just room service which is normal, but get a desert and coffee at restaurant? add 20%... get a drink at the bar? add 20%. Get a snack or drink at the pool? add 20%. Really no big deal, just say the drink is $12 rather than the $10 listed price, and add tax only. Never encountered this at other 5 star hotels, which it would be, absent all the surcharges.
July 21, 2014
Rated 5 out of 5 by karla08 Great hotel, wonderful staff
We always stay at the Stonebriar when in the Dallas area. Friendly staff, nice rooms.
July 22, 2014
Rated 5 out of 5 by Darcoop Excellent Property
Great hotel with wonderful amenities.
We were there on a very busy weekend. Pool is great.
Had breakfast each day and that is wonderful way to start the day.
July 14, 2014
Rated 5 out of 5 by Andy10 Excellent Staff and Facilities
I've stayed at this property for over a hundred nights in the past two years. The staff has been the best part by a mile. Everyone from the front desk, the valets, and the food+beverage team have been outgoing and accomodating.
The rooms are in the process of being remodeled and having stayed in a remodeled room, it's spacious and well thought out.
The guest facilities are also on the better end for the SPG properties I've stayed at. The gym is huge with new equipment, there is a large swimming pool, and also a golf course available.
All in all, it's been a great experience staying at this Westin. Would highly recommend.
June 27, 2014
Rated 5 out of 5 by Joursay Safe and Luxery
We were there for a tournament and had our kids. The kids had fun were safe and staff was very attentive. Area very clean and beautiful.
July 9, 2014
Rated 5 out of 5 by MikeC66 Our 10th + stay
Our stay at the Westin Stonebriar has always been an enjoyable experience for our family. We've made it a tradition to spend the July 4th holiday at Stonebriar ejoying their pool and fireworks display. We have always recieved excellent service from the staff especially from Jean D. (the Complex Director for the front office). He has provided superior service to us and is a huge asset to your hotel. Starwood needs to take notice of this gentleman..
July 5, 2014
Rated 4 out of 5 by Alli17 Our 3rd time staying here
We've stayed here 3 times now, and we've loved it every time. The first time was a happy accident, but ever since, we've stayed here because of the pool/waterslide/waterfall combo that my kids love. We can (and have) spent all day at the pool itself. However, this year was a disappointment in that department. The waterslide was only open for 1 DAY (4th of July), and the other days was blocked off and not running. My kids were very disappointed; this is their favorite part of the trip and the hotel. We asked the staff why it wasn't open, and we were repeatedly told "we have to wait for the lifeguard to show up". Well, she was only there 1 out of the 6 days we were at the hotel. If you're going to have a waterslide, and you require a lifeguard to run it, then hire a full-time lifeguard! Otherwise, it's just torture for the kids (and the parents who have to answer the "why isn't the waterslide open?" question a million times a day).
Also, it would be nice to have a specific kids' channel like Disney Jr. or Nick Jr. on your channel lineup. You have a Disney Jr. in SPANISH, but not one in English.
The staff is wonderful, and very helpful in anything we needed. The rooms are nice and roomy.
We would like to stay here again, but only if the waterslide situation is worked out; the annoyance of that with my kids isn't worth repeating.
July 8, 2014
Rated 4 out of 5 by vgriggs Stonebriar over the 4th
Stonebriar was great for a Parent's Night Away. Only two complaints - I didn't like the pillows but my fault for not asking for another style and the breakfast buffet was a little basic for the cost.
July 7, 2014