Rated 5 out of 5 by LPiper Beautify Setting
We attended the Hope's Door Gala on 8 Nov 2014. The hotel staff was wonderfully attentive and very gracious. The food serviced for room service, in the bar area, and the dining room was incredible. Even with the multitude of events scheduled - no event was less than perfect.
November 13, 2014
Rated 5 out of 5 by GMWBPW ABSOLUTELY OUTTANDING
First and foremost, I hope this makes it way to the GM of Westin Stonebriar and Corporate. My daughter's Wedding was held there on Oct. 17,2014. We had rooms from Wednes to Sunday. But the GREAT WAY the entire event was done was because of Katie Friedman, outstanding job! Her Assistant Karessa and Katie had the timing down to a second, obviously not their first time! Great Job! The Reception, dinner (fantastic food), bars etc were fantastic, credit goes to Ramiro, who was in charge of the room! What a great 4 days, people from around the Country were here for it, they were amazed at the service, the rooms, the Hotel, everyone involved at the Westin! If my wife and I could get married again, it would be there with Katie handling every single little detail! Wow! She is fantastic! Some of our guests had never stayed at a Westin Property, they say now that is all they will look for to stay at.. Great Hotels, Great people, Great employees, they make sure you do not miss anything, they are wonderful! Thank You so much Katie, Karessa, Ramiro and the rest of the staff at Westin Stonebriar for making this event so memorable. Another shout out for a Great job goes to the Housekeeping staff, they were GREAT!
Thank You so Much for everything!
November 3, 2014
Rated 5 out of 5 by HGregS Perfect place to hold a reception!
Katie enabled us to have a perfect weekend with all of our family and friends. Everything was perfect and we could not be more pleased! The party room was beautiful and every detail covered. Katie, Derek, and Karessa were phenomenal every step of the way! It is a weekend that Madeline (and Dee Anna and I) will cherish forever. Thanks, Greg.
October 27, 2014
Rated 5 out of 5 by GMWBPW OUTSTANDING
What a great place, close to evrything, outstanding First Class Service and Accommodations!
October 24, 2014
Rated 4 out of 5 by kevbot Great Stay, Poor Front Desk Experience
I had a great stay with my wife for her birthday. The hotel was very accommodating of our dog even providing him with a bed and pair of food and water bowls. My wife appreciated the note and cookies left in our room celebrating her birthday. When booking the room I just booked the lowest rate I found on SPG.com but at check in was told that the rate was too low to honor my Platinum status. This was disappointing. I was sure it was an eligible rate but decided against pursuing the issue. I did, however, confirm the next day with Corporate Customer Care that the rate was, in fact, an eligible rate and should have all Platinum benefits honored.
August 7, 2012
Rated 2 out of 5 by StarwoodSnob Not all Westins are create equal...
I was excited to explore the city of Frisco and of course the local Westin. I am a proud Starwood Snob and especially enjoy the Westin experience. Unfortunately, the Stonebriar left me disappointed and underwhelmed. The staff members were unattentive and the rooms are in need of a remodel. I ordered room on the first nights...75 minutes later I was still waiting. I initially appreciated the apology and the fact that the hotel took care of the bill until I actually received my food. My fries were cold and the wings were dry and overcooked. The bathrooms were nice and updated, but that is where it ended. The room decor was dated and damaged.
As a Platinum member, I've experienced Westin properties all over the US and other countries. I know what to expect and this Westin did not my expectations.
January 1, 2013
Rated 1 out of 5 by DenDen Wtach out for Housekeeping.
The stff at this hotel were more than friendly and helpful. Good bar and service. But the hotel was a big disappointment. We paid for an upgrade to a "view" room and had the vies of the air conditioning housing complete with cigarette butts all over it. The one glass door (there is no window) was filthy and had not been cleaned in years. The beds are ponderous and uncomfortable. The Duvets were soiled and smelled of past inhabitants. Minimal toiletries, one shampoo and one conditioner. We had no housekeeping on our last day, consequently no fresh towels or sheets. Minimal bottled water given in the room and the tap water and bath water is loaded with Sulfur.
October 25, 2012
Rated 5 out of 5 by Princely Texas Style
Hotel is located on a Fazio golf course shared with Stonebriar Country Club in Frisco. The ambiance is Texas comfort with gorgeous views of the course in a peaceful setting. The staff were incredibly nice, and the breakfast buffet was memorable.
Location is perfect for business with several corporate HQ's within minutes, as well as the Stonebriar Mall (one of the nicest in North Texas)
October 22, 2011