Rated 4 out of 5 by Louie915 Outstanding Customer Service
I've never experienced such a high level of customer service. It was notable in that the same level of service was consistent throughout all points of contact with staff from front desk (John) to front door, to housekeeping, wait staff and even the gentleman who made our omelets - everyone was very attentive and welcoming. I was very impressed.
March 17, 2014
Rated 4 out of 5 by RedRaiderZ Great, but not Excellent
My son and I were only able to stay one evening at this property, but the grounds and facility were wonderfully appointed. The staff was very attentive and courteous, however I was slightly taken aback at the front desk staff addressed me by my first name when checking in. This is not something I usually see at SPG's overseas properties. (I guess I am just old school in that regard.) Probably the only significant blemish was the obviously stained carpeting and upholstery in our room (#3012), the worn and distressed nature of some of the furniture, and the lack of available outlets. Hopefully it was on the schedule for a deep cleaning. I would think that this property probably sees a lot of convention/meeting use during the week and quiet getaways on the weekends lending itself to fast and furious room turnover. The caliber of this property will meet all expectations, but this room was just a bit off the mark. 4-star
October 14, 2013
Rated 5 out of 5 by hockypck13 Awesome
Pool to food to conference rooms, this place is awesome! Just check in and don't worry about a thing!
May 21, 2014
Rated 4 out of 5 by none014 food & beverage
The Legacy grill and other venues were not open enough to provide good service.
May 22, 2014
Rated 5 out of 5 by Slagan Perfect Weekend Escape!!!
This property is the perfect size for a peaceful and quite weekend escape. The staff is dedicated to service and aware of every possible need. Special thanks to Ernie's staff (Matthew, Shannon, and Michelle) they are truly gifted and made our stay.
I suggest anyone in need of an escape to recharge life spend the weekend at this property. You will not be disappointed.
November 3, 2012
Rated 5 out of 5 by checkin2 made it right....
We come every year from Oklahoma for the GOLF. for some reason the golf reservation did not get confirmed or scheduled.
ONLY HAD one NIGHT and the staff in the pro shop was so kind, fixed the mishap immediately and all was well....
Could not be happier with the way they worked out the schedule.
April 6, 2014
Rated 3 out of 5 by KK68 Not so clean...
We will pass on staying there again. While my wife and I found your facility to be nice and clean, our room was not. Lots of dust hanging down from the ceiling and the stains on the carpet were hideous. We also thought the room decor was very dated and was certainly not what we were expecting. We expected more from the Westin and were definitely disappointed.
April 14, 2013
Rated 5 out of 5 by Catburg Weekend Getaway
We love staying at Westin Stonebriar! The staff is ALWAYS friendly and welcoming! The rooms never disappoint. The pool and grounds are absolutely lovely! I think one of my favorite places is the lobby. I have a favorite chair by the window where I love to have morning coffee and read. Westin Stonebriar is always our first choice when visiting the Dallas area.
July 27, 2012
Rated 5 out of 5 by YGH7 Westin Weekend
We arrived at the hotel on Saturday and were promptly met by Mustaffa, who unloaded our baggage and took us to our room. He was so thoughtful and polite. The room was beautifully decorated and we had a great view of the golf course. My sister said that she had the best night's sleep because the bed was so comfortable. Excellent stay! Will definitely go back.
February 18, 2013
Rated 5 out of 5 by Kev57 North Dallas Metro Area Gem
This hotel is run very well. The staff is excellent and the food is great and the libations are a bargain. If you love to golf you will be in golf Heaven here because the Hotel owned portion is right out your door. Kudos to the entire staff!!!
April 14, 2014
Rated 5 out of 5 by Mar1356 Wonderful stay!
I was at the Westin Stonebriar for a work related conference. I was so impressed with everything at the Stonebriar, the heavenly beds are just that!, the food was exceptionally tasty, well prepared and so much variety.
The outdoor pool and hot tub were just delightful. I enjoyed every moment of my stay at the Westin Stonebriar...5* for cleanliness too!
October 29, 2012
Rated 5 out of 5 by EventPlanBart Great Service and Attentive Staff!!!
The General Manager (Craig) and the Sales Manager (Kelly) were most excellent in taking care of me and my group. Every detail attended to without fail. Perfect meeting and perfect accommodations. Just love the suburban / golf course feel of this property. Would highly recommend for any stay.... also check out the fabulous artwork throughout the hotel!
May 13, 2012
Rated 5 out of 5 by Tinks74 Great hotel but watch internet charges
Loved this hotel. Everything was wonderful except the internet charges. We had the bill sent to my email, so I didn't see them until I got home. There are two diff. charge choices and if your child is hooking up the internet, then watch out. I think the front desk should inform the parents of the charge choice while registering. Still love the hotel.
October 9, 2012
Rated 5 out of 5 by Reagan55 Everything is Excellent
If you need a hotel with everything, and you want excellence at every turn, stay with Craig and his staff. You won't be disappointed!
May 11, 2014
Rated 4 out of 5 by mes7676 Very nice
We stayed there for work recently and I was impressed. It is very clean, has a nice restaurant and the staff is wonderful. I loved the workout facility as it was bigger than other hotel gyms so it was not as awkward when someone else was in the workout room with you. My only complaint is I hated the pillows so I did not sleep well because of this.
September 13, 2013
Rated 5 out of 5 by ewoo Great Stay for a special occasion
We decided to stay at the Westin on our 5 year anniversary, which is where we had our wedding reception. The hotel was fantastic and upgraded us to a suite that was similar to the room we stayed on our wedding night. They also surprised us with a snack and bottle of champagne, which was much appreciated. Thanks for the great time!!
October 10, 2012
Rated 5 out of 5 by Ben34 Wonderful hotel with fantastic staff
This is a great hotel with a fabulous staff. Everyone we encountered was very plesent and attentive to our needs. They really go above and beyond to make you feel welcome. There are great restaurants nearby, include the one in the hotel. The pool is fantastic, great for kids and adults!
March 10, 2014
Rated 5 out of 5 by teresa58 front desk friendly
The best part of the Westin Stonebriar Hotel is the staff. From the minute you drive up to you check in at the desk , it is nothing but friendly smiles and greetings and everyone making you feel welcomed at the hotel. Did not get to use all facilities but the gym is a very good one for a hotel. Hope to return soon. teresa
September 23, 2013
Rated 4 out of 5 by NFLOR New upgrade
Stayed in 4079, was told it was newly remodeled. Very nice looking, everything was great, however, dirt in the bath tub and drain was clogged. So when taking a shower, I was having to stand in muddy water.
April 12, 2014
Rated 5 out of 5 by Bradlem1 Magnificent Hotel
We enjoyed our stay at this beautiful hotel.. The staff was fabulous, the hotel itself was magnificent.. The only thing I see that needs to be done is the carpeting.. My room (3010) had unsightly stains on the carpet.. Those should defenitly be looked at and taken care of if the hotel wants a 5 star rating.. .
October 6, 2013
Rated 5 out of 5 by ilikewestin Amazing Stay
I have stayed at the best hotels in the country and none compare to the level of service I got from this hotel. From getting handed a bottle water after coming in from the summer heat or taking an apple that was available anytime when I wanted a snack to the most friendly an accomodating staff I have ever seen.
August 27, 2012
Rated 5 out of 5 by Meekins63 Excellent Customer Service
The staff was very attentive to all of our needs. It's so refreshing to have staff that greet you coming and going throughout trips from the hotel. The little things make a difference. (I.e. opening doors for guests)
We enjoyed our stay and look forward to returning on future trips into the metroplex area..
December 22, 2012
Rated 5 out of 5 by AnniversaryGetaway2014tx Excellent Anniversary Stay
From the moment we walked into the hotel, we were extremely impressed and well taken care of. They went above and beyond to make sure our anniversary was a great one. We are already making plans for another getaway to the Westin for a longer stay.
Thanks you very much!
March 3, 2014
Rated 5 out of 5 by Fussy lovely hotel
this was the last stop on our trip and we were very pleased. Only thing was we hoped to have dinner, but the restaurant was closed, and although they had full service in the bar, no tables available. We did walk across the street and found a place to eat, but after a day of driving, this was disapointing
May 11, 2013
Rated 4 out of 5 by Dan98 Nice Stay at Stonebriar
This was an excellent hotel however it was too far away from downtown. There is not much close by.
The staff was friendly, helpful and very courteous. They also went out of their way to make my stay very comfortable.
April 3, 2014
Rated 5 out of 5 by Sissy8 The Best Of The Best
From the drive up to the checking in to the checking out and then driving off, I could not have asked for a better weekend. It was wonderful. Very nice people opening the doors asking if you need water or taking the luggage up, it was fantastic. The way it is suppose to be when going away for a weekend.
February 25, 2013
Rated 5 out of 5 by ReidS Awesome at the WESTIN!
Wow, we just returned from a fantastic weekend of Hockey and stayed at The Westin Stonebriar .Great Staff, Great service and a wonderful room. The staff could not have been more accomodating - our room was wonderful and the food at the restaurant was very good. I wouldn't stay anywhere else in Frisco!!
May 14, 2013
Rated 5 out of 5 This is what you'd expect...
from a Westin property. The Westin Stonebriar quietly elegant. The property is impeccably maintained. Staff is very courteous. It is very nice to have the staff engage me warmly when I speak spanish with them.
I would not have expected this level of comfort of elegance in such a suburban location.
April 19, 2013
Rated 5 out of 5 by mbilenno Anniversary Weekend
This is a nice hotel with many amenities. My wife enjoyed the spa, while I enjoyed the beautiful Fazio designed golf course. The buffet breakfast in the Legacy Grille was ery good. The service at the grill by the pool was not as good as the service we recieved at all the other areas of the hotel.
August 15, 2012
Rated 5 out of 5 by LRanda31 Great Staff, Service and Hotel
The hotel has great service including all the staff that I have come across. They work as a team and always willing to help their customers. I enjoy staying here as the rooms are always clean and the staff knows me by name and helps me anyway that they can after a long day at the office.
August 13, 2012