Rated 5 out of 5 by TomDS Great staff and facilities
Excellent gym. Staff friendly and very helpful
February 2, 2014
Rated 5 out of 5 by ra52 beautiful motel
excellent service and felt like being at home
August 3, 2012
Rated 5 out of 5 by ac00l great hotel
very nice hotel - would strongly recommend
October 21, 2012
Rated 5 out of 5 by prettybeth the hotel stay
This hotel was great l, met all our needs
October 2, 2012
Rated 5 out of 5 by HotShot Excellent Hotel
Hotel , Food and Service
were perfect !
June 20, 2013
Rated 5 out of 5 by OKTX Luxury & Comfort
Loved our stay: Mother/Daughter escape!
August 8, 2012
Rated 5 out of 5 by Trickcie Location
Excellant locationon the golf course.
August 17, 2012
Rated 5 out of 5 by HotShot Great Hotel
Excellent food, hotel , service !
March 24, 2013
Rated 5 out of 5 by MickE This hotel has great features
Heavenly products are wonderful
November 19, 2012
Rated 5 out of 5 by Rosa61 Phenomenal Service!
Phenomenal service! Thnx!
May 5, 2013
Rated 2 out of 5 by TXhotel Mgmt. left a lot to be desired
It speaks volumes about this hotel that the most courteous and professional people I encountered were from the restaurant and valet staff.
We checked in quite late and the associate at the front desk was kind enough to honor my request for a late checkout. When I called the next day to verify the checkout time I was told that I needed to vacate the room immediately for a new guest. I spoke with three different associates, one of which identified himself as the property manager. He was exceedingly rude to me and said that I had to be out of the room immediately or my things would be removed and I would be charged for an extra day.
I explained that I was a gold member and that I had confirmed my late checkout at the front desk the previous evening. The manager told me in no uncertain terms that I was lying about my gold status and late checkout.
I explained to him that we made plans based upon the late checkout and we couldn't break them without losing a great deal of money. He told me "Your plans are not my responsibility or my concern. You need to be out of the room by 2pm."
This last conversation with the manager took place at approximately 1pm and I had to drop what I was doing and rush back to the hotel to check out by 2pm.
Upon checkout, I asked to speak with the manager but he refused to speak with me.
Overall this whole experience was humiliating and quite expensive, as we had to break our plans to come back and check out of our room. I've never had such an awful experience at a Westin before and I really hope this was a fluke.
July 24, 2013
Rated 2 out of 5 by Bardcom Stopped up toilet and incompetent restaurant staff
Normally the Westin Stonebriar gets 5 stars from me. Our previous stays have been very nice. But this past weekend it was terrible and frankly - very surprising and unfortunate.
The toilet in our room was not operating properly on Friday, but it would flush after 5 or 6 tries - so we didn't report the problem. My fault - obviously. On Saturday the toilet was still acting up, but would flush - again after numerous tries. But in Sunday morning the toilet was a no-go, which obviously was not pleasant. Since we were checking out, we chose to wait and tell the front desk when we left. We did and they were so generous that they knocked $30 (my bar bill) off our $600+ bill. Thanks a lot. I'd prefer having a working toilet.
As for the restaurant - when your hotel is at 99% capacity, someone might want to call in more staff. And the manager - if that's what he is called - needs to be retrained and maybe transferred to the maintenance department. Four of us arrive for breakfast on Sunday morning and there's only 1 couple in front of us. We wait as they looked for a clean table. Apparently no one knows how to bus tables or cares to. The manager starts walking along the line that had grown behind us - we are now at the front of the line - and then he starts calling names and finding tables for people behind us. He never took our name, but we never thought about it since we were at the FRONT of the line. After 4 groups were seated in front of us - I told the manager his restaurant was the worst restaurant in the Westin chain - at least among the many I've stayed at over the years. Suddenly he found us a table - probably because I was about to organize those waiting and take everyone to McDonald's up the road.
I always stay at this Westin hotel every year when I'm at the Jimmy Buffett concert and I usually stay at Starwood hotels if available when in other cities. We all spend an obscene amount of money on the concert and hotels and I do expect to have adequate service for food and the toilet.
If the hotel manager will send me a bill for the $30 his checkout staff so gratuitously knocked off my bill - I would like to pay it so we are all square. $30? Really? (SPG #519529533) You can look up the address. But don't ask tour restaurant manager to help.
Then I and my friends will find another hotel for next year. As you can see - I am very disappointed.
Yes, this is long - but necessary.
June 22, 2014
Rated 5 out of 5 by JenA Beyond Great
My stay at The Westin Stonebriar was fabulous. First, I must say that the friendliness and hospitality I experienced at this property must be the way of Texans. Although I have stayed at many Starwood properties since becoming an SPG member, the welcome when I arrived right down to the assistance I received in trying to get somewhere or something is incredible.
Each morning I was able to take advantage of the breakfast which offered a variety of healthy options. I particularly enjoyed the Westin Stonebriar granola, my favorite breakfast cereal. It was great! During a conference event, I was able to sample even more great food at an evening reception. Again, exceptional! There was so much to choose from and it was delicious.
While I must say the entire staff that I encountered did an excellent job, I must single out one who made my stay memorable, right from the beginning, Samuel. On my arrival day I called Service Express and Samuel really did make me feel like 'I belong'. He was welcoming, caring, pleasant; just so easy to talk to. He said I would be receiving a little treat and when would I like for it to be delivered. Since I was going out for a little while, I told him at 9:30 pm. Well, I got back after 9:30 and forgot all about my 'goodies'. I called Service Express the same evening about something else and guess who answered, Samuel. He asked me, "did I receive my treats?" Of course I had but did not realize it. On the counter was a little note that I had missed, explaining that my treats were tucked away in the fridge. To my delight there was a tray of 5 huge chocolate covered strawberries with whip cream. It was truly a nice way to end the day. Samuel, thank you so much for such wonderful treatment. I can truly say that you have set the standard that I will be hoping to receive everywhere I go. You are extraordinary! You are perfect for the position. As STARWOOD says, "YOU BELONG"!
June 3, 2013