Rated 5 out of 5 by 911timc Customer care - seeing is believing!
I stayed at The Westin Stonebriar whilsy attending a business conference where the main theme of our event was "customer focus and care". We couldn't have had a better case study than the hotel itself. From greeting to departure, all staff were courteous, helpful and went out of their way to care for me. Quality of rooms, amenities and food was consistently excellent.
January 22, 2013
Rated 5 out of 5 by Adams5057 Conference
I enjoyed the facility so much I will recommend that my company use your Westin for our quarterly conferences!
Great place and the staff was excellent.
January 21, 2013
Rated 4 out of 5 by Indio One of the best front desk staff!
The manager and the staff delighted us with their above average service, always helpful, smiling, responsive and efficient.
One of the many reasons I will recommend your hotel to my friends and office mates.
January 20, 2013
Rated 5 out of 5 by Kfra Relaxing and luxurious
Very nice and quiet stay and hotel staff was very poiite and professional. Beds were very comfortabe and room very clean. Will return.
January 14, 2013
Rated 5 out of 5 by WillieB Repeat Customer
Every time we come down to the Dallas/Frisco area, we make it a point to stay at the Stonebriar Westin. Nothing else like it.
January 14, 2013
Rated 3 out of 5 by Victoria2013 Charge for Everything!!
They charge $1.50 for LOCAL calls and $9.95 per day for internet. No thanks I'll stick with the Hilton that doesn't charge for local calls or internet usage. This place is nice, but I will stay with the Hilton.
January 13, 2013
Rated 3 out of 5 by Amyrates This hotel is getting tired...
I have stayed here multiple time, the staff are great and the facilities are comfortable but the overall feeling is a bit grubby and tired, the carpets are stained, the lampshades are wearing, the rooms just do not feel as clean and sparkeling as they should. There was gum stuck to the carpet and stains on the rugs....
All the food has peppers and onions, lay off the peppers they are on everything!
January 13, 2013
Rated 5 out of 5 by Taylor1 Great Westin Hotel
My wife and I love this Westin Property. GREAT Staff, nice big rooms, location is really nice and your close to everything. Room Service is one of the best.
January 8, 2013
Rated 5 out of 5 by Chopper66 Best Room Ever
Exec Suite #3029 was so big you could play hide and seek.
January 5, 2013
Rated 4 out of 5 by JLHarris Always a great stay at Westin Stonebriar
The Westin seldom disappoints and Stonebriar was very nice.
January 3, 2013
Rated 2 out of 5 by StarwoodSnob Not all Westins are create equal...
I was excited to explore the city of Frisco and of course the local Westin. I am a proud Starwood Snob and especially enjoy the Westin experience. Unfortunately, the Stonebriar left me disappointed and underwhelmed. The staff members were unattentive and the rooms are in need of a remodel. I ordered room on the first nights...75 minutes later I was still waiting. I initially appreciated the apology and the fact that the hotel took care of the bill until I actually received my food. My fries were cold and the wings were dry and overcooked. The bathrooms were nice and updated, but that is where it ended. The room decor was dated and damaged.
As a Platinum member, I've experienced Westin properties all over the US and other countries. I know what to expect and this Westin did not my expectations.
January 1, 2013
Rated 5 out of 5 by Meekins63 Excellent Customer Service
The staff was very attentive to all of our needs. It's so refreshing to have staff that greet you coming and going throughout trips from the hotel. The little things make a difference. (I.e. opening doors for guests)
We enjoyed our stay and look forward to returning on future trips into the metroplex area..
December 22, 2012
Rated 5 out of 5 by Redsfromphilly Stonebriar
The hotel was very comfortable. Food was wonderful, staff was friendly and effiecient.
December 19, 2012
Rated 5 out of 5 by sirelton amazing staff
From the moment we pulled up, the staff was warm and helpful.
December 19, 2012
Rated 4 out of 5 by RWS19 Hotel appears tired
I stayed at this hotel in early December and was struck by how tired the hotel appeared. Worn carpets, scuffed walls dusty lighting, not what I am accustomed to when staying at a Westin property. The staff were friendly (restaurant especially) however, I was disappointed that when I checked in my requests were not honored. I was offered to participate in the "Green Initiative" where I could opt for my room linens to be changed less frequently. I requested alternating nights during my four night stay and ultimately had to request for new linen to be replaced on the fourth night as none were changed the entire stay. I was also surprised that this option also meant the room was not serviced (bed not made, complimentary water not replaced, etc.). Overall not the type of stay that I have grown accustomed to from Westin.
December 17, 2012
Rated 5 out of 5 by nandimangs This hotel is one of the best in Plano!
I loved staying here and would recommend it to all my friends and colleagues. The staff here are warm and friendly! They remember your name. And they are willing to do anything to please you. I, even, asked the kitchen one night to cook me something healthy and not only did they do that, but it was quite tasty. Definitely the place I will be staying when I visit Plano/Dallas area from now on!
December 3, 2012
Rated 5 out of 5 by jeanne888 Great hotel!
The only thing I did not care for was when I turned on the TV, it went to the pay menu screen. We got in late each evening, and each time I turned on the TV, it immediately showed ads for 'adult themed' shows. This was very inappropriate for my little children to see and hear.
Also, the tv set up was difficult to navigate.
November 26, 2012
Rated 5 out of 5 by MickE This hotel has great features
Heavenly products are wonderful
November 19, 2012
Rated 5 out of 5 by AustinAndy Hotel has Great Property!
I love this hotel in Frisco/North Dallas. I stay here whenever I travel to Dallas and have always been very pleased with my experience. The rooms, restaurants, bar, and grounds are all very nice. I also sleep better on the Heavenly bed than I do at home!
November 14, 2012
Rated 3 out of 5 by bess transportation
Stay was great, the only problem I ran into was transportation to the airport. I asked for a 5 am cab to get me to the airport, he was 30 min late. I jumped in with another service that was $35 and your hotel employee came out an made us jump in the cab that had just pulled up behind us 30 min late. We arrived at the airport in this town car and we were charged $75, and believe me its not the money. This seems to me you may have some kick backs going on and I missed my flight. I felt the customer needs came second. Attention to the customer needs are in order. This was the last impression of the hotel.
November 14, 2012
Rated 5 out of 5 by Babco great hotel
staff met our needs. Staff was easy to work with. rooms wee comfortable
November 8, 2012
Rated 5 out of 5 by Slagan Perfect Weekend Escape!!!
This property is the perfect size for a peaceful and quite weekend escape. The staff is dedicated to service and aware of every possible need. Special thanks to Ernie's staff (Matthew, Shannon, and Michelle) they are truly gifted and made our stay.
I suggest anyone in need of an escape to recharge life spend the weekend at this property. You will not be disappointed.
November 3, 2012
Rated 5 out of 5 by cheesehead Wonderful week at Stonebriar
The food was amazing for our conference and in my room. Every staff member was accomodating, courteous and quick to respond and went out of their way to exceed expectations.
October 29, 2012
Rated 5 out of 5 by Traveler223 Great Hotel
Very modern, clean, and comfortable. I was very happy with everything from the room, the furniture, the helpful employees, to the restaurant staff and decor.
October 29, 2012
Rated 5 out of 5 by Mar1356 Wonderful stay!
I was at the Westin Stonebriar for a work related conference. I was so impressed with everything at the Stonebriar, the heavenly beds are just that!, the food was exceptionally tasty, well prepared and so much variety.
The outdoor pool and hot tub were just delightful. I enjoyed every moment of my stay at the Westin Stonebriar...5* for cleanliness too!
October 29, 2012
Rated 1 out of 5 by DenDen Wtach out for Housekeeping.
The stff at this hotel were more than friendly and helpful. Good bar and service. But the hotel was a big disappointment. We paid for an upgrade to a "view" room and had the vies of the air conditioning housing complete with cigarette butts all over it. The one glass door (there is no window) was filthy and had not been cleaned in years. The beds are ponderous and uncomfortable. The Duvets were soiled and smelled of past inhabitants. Minimal toiletries, one shampoo and one conditioner. We had no housekeeping on our last day, consequently no fresh towels or sheets. Minimal bottled water given in the room and the tap water and bath water is loaded with Sulfur.
October 25, 2012
Rated 4 out of 5 by MSCFLL Rencent Stay
NIce hotel however the rooms are in need of a redo. Even if you don't do a major refurb you should at least clean/change the carpet in room 5017. It had several large stains.
October 24, 2012
Rated 2 out of 5 by Sharoni21 Dissappointed
First time I had some hotel obstacles. Experienced a negative change from last years stay.
October 22, 2012
Rated 5 out of 5 by ac00l great hotel
very nice hotel - would strongly recommend
October 21, 2012
Rated 5 out of 5 by mmyyff Epitome of Customer Service
I have stayed at a few resorts that have been really good. This hotel, The Westin Stonebriar, is exceptional. From the time we pulled up to the front door to when we left everyone and, I do mean, everyone couldn't do enough for you. They have been in business 12 years and the majority of their staff have been there that amounjt of time as well and it shows. I would never hesitate to stay at this hotel again. Thanks for superior service! You all are great!
October 13, 2012