Rated 3 out of 5 by bess transportation
Stay was great, the only problem I ran into was transportation to the airport. I asked for a 5 am cab to get me to the airport, he was 30 min late. I jumped in with another service that was $35 and your hotel employee came out an made us jump in the cab that had just pulled up behind us 30 min late. We arrived at the airport in this town car and we were charged $75, and believe me its not the money. This seems to me you may have some kick backs going on and I missed my flight. I felt the customer needs came second. Attention to the customer needs are in order. This was the last impression of the hotel.
November 14, 2012
Rated 5 out of 5 by Babco great hotel
staff met our needs. Staff was easy to work with. rooms wee comfortable
November 8, 2012
Rated 5 out of 5 by Slagan Perfect Weekend Escape!!!
This property is the perfect size for a peaceful and quite weekend escape. The staff is dedicated to service and aware of every possible need. Special thanks to Ernie's staff (Matthew, Shannon, and Michelle) they are truly gifted and made our stay.
I suggest anyone in need of an escape to recharge life spend the weekend at this property. You will not be disappointed.
November 3, 2012
Rated 5 out of 5 by cheesehead Wonderful week at Stonebriar
The food was amazing for our conference and in my room. Every staff member was accomodating, courteous and quick to respond and went out of their way to exceed expectations.
October 29, 2012
Rated 5 out of 5 by Traveler223 Great Hotel
Very modern, clean, and comfortable. I was very happy with everything from the room, the furniture, the helpful employees, to the restaurant staff and decor.
October 29, 2012
Rated 5 out of 5 by Mar1356 Wonderful stay!
I was at the Westin Stonebriar for a work related conference. I was so impressed with everything at the Stonebriar, the heavenly beds are just that!, the food was exceptionally tasty, well prepared and so much variety.
The outdoor pool and hot tub were just delightful. I enjoyed every moment of my stay at the Westin Stonebriar...5* for cleanliness too!
October 29, 2012
Rated 1 out of 5 by DenDen Wtach out for Housekeeping.
The stff at this hotel were more than friendly and helpful. Good bar and service. But the hotel was a big disappointment. We paid for an upgrade to a "view" room and had the vies of the air conditioning housing complete with cigarette butts all over it. The one glass door (there is no window) was filthy and had not been cleaned in years. The beds are ponderous and uncomfortable. The Duvets were soiled and smelled of past inhabitants. Minimal toiletries, one shampoo and one conditioner. We had no housekeeping on our last day, consequently no fresh towels or sheets. Minimal bottled water given in the room and the tap water and bath water is loaded with Sulfur.
October 25, 2012
Rated 4 out of 5 by MSCFLL Rencent Stay
NIce hotel however the rooms are in need of a redo. Even if you don't do a major refurb you should at least clean/change the carpet in room 5017. It had several large stains.
October 24, 2012
Rated 2 out of 5 by Sharoni21 Dissappointed
First time I had some hotel obstacles. Experienced a negative change from last years stay.
October 22, 2012
Rated 5 out of 5 by ac00l great hotel
very nice hotel - would strongly recommend
October 21, 2012
Rated 5 out of 5 by mmyyff Epitome of Customer Service
I have stayed at a few resorts that have been really good. This hotel, The Westin Stonebriar, is exceptional. From the time we pulled up to the front door to when we left everyone and, I do mean, everyone couldn't do enough for you. They have been in business 12 years and the majority of their staff have been there that amounjt of time as well and it shows. I would never hesitate to stay at this hotel again. Thanks for superior service! You all are great!
October 13, 2012
Rated 4 out of 5 by charlie331 average
Not sure what the fuss is all about.....average westin....
October 12, 2012
Rated 5 out of 5 by ewoo Great Stay for a special occasion
We decided to stay at the Westin on our 5 year anniversary, which is where we had our wedding reception. The hotel was fantastic and upgraded us to a suite that was similar to the room we stayed on our wedding night. They also surprised us with a snack and bottle of champagne, which was much appreciated. Thanks for the great time!!
October 10, 2012
Rated 5 out of 5 by Tinks74 Great hotel but watch internet charges
Loved this hotel. Everything was wonderful except the internet charges. We had the bill sent to my email, so I didn't see them until I got home. There are two diff. charge choices and if your child is hooking up the internet, then watch out. I think the front desk should inform the parents of the charge choice while registering. Still love the hotel.
October 9, 2012
Rated 5 out of 5 by prettybeth the hotel stay
This hotel was great l, met all our needs
October 2, 2012
Rated 5 out of 5 by RoadWarrior1 It's like staying in paradise!!!
Kudos to Ms. Jones who checked me in to the hotel. She got my day off to an excellent start at a magnificent hotel. The hotel is exceptional and was well beyond my expectations.
September 27, 2012
Rated 5 out of 5 by Thasden Home Away from Home
I stay at the Westin Stonebriar a few times a year and the quality of my stays have always been excellent. It has been very consistant over the years.
September 20, 2012
Rated 4 out of 5 by SM1961 Paying for internet
I work for an IT comany and we hosted an event at this hotel for all of our Dallas employees. The event cost us 30k and we negoitated with the hotel for rooms for those who wished to stay overnight. Upon arrival, we were told that we would have to pay inorder to get WiFi internet in our rooms. Many of the employees attending the event were on call and needed access to the internet. You would think first of all, after us paying so much for the event they would have given us internet for free. Second, most hotels now provide this service free of charge. For our next event I will not reccomend this hotel purely based on this small service. There are too many other hotels willing to provide this service for free.
September 12, 2012
Rated 5 out of 5 by laz22678 Fantastic
The staff member who greeted us at the desk was very friendly! We had our room upgraded and the room was absolutely breathtaking!! Wonderful view of golf course and surrounding town. The experience was perfect and made for a great getaway.
September 11, 2012
Rated 5 out of 5 by Sandy56 The gold standard
The Westin Stonebriar has an amazing staff. They always make me feel welcome and at home. I also love the healthy food options provided at all the Westin hotels.
September 5, 2012
Rated 5 out of 5 by ilikewestin Amazing Stay
I have stayed at the best hotels in the country and none compare to the level of service I got from this hotel. From getting handed a bottle water after coming in from the summer heat or taking an apple that was available anytime when I wanted a snack to the most friendly an accomodating staff I have ever seen.
August 27, 2012
Rated 5 out of 5 by Slagan Outstanding property.
Nelson who was extremely courteous and professional greeted us at the valet providing water as well as securing my vehicle. Cassie and John checked us into the hotel and were very cordial and upbeat. Inside Ernie’s, Casey took perfect care of our dinner and drink orders despite being extremely busy serving a large corporate conference. The breakfast buffet was very nice and Roberto was excellent. I will be removing my HHonors Diamond card from my wallet.
August 23, 2012
Rated 5 out of 5 by usatkd Very Very.... Great Hotel
The hotel has great service including all the staff that I have come across. My family enjoy staying here as the rooms are always clean and the staff knows me by name and helps me anyway that they can after a long day at the office. The pool was great.
August 22, 2012
Rated 5 out of 5 by Gatortex Above all the rest
Hands down the best staff and service in town. We love the location and amenities and have made this a regular destination for anniversaries and family getaways.
The staff is exceptional!
August 21, 2012
Rated 3 out of 5 by RDSatAFC Staff at the Westin
While the room was great, the staff at the Westin were rude at the check in desk. The check in staff were very nonchalant and had no idea what was offered at the Westin. I also inquired as to my conference meetings at your hotel, which they also appeared somewhat confused or had lack of interest in helping me. The check in staff was my only problem, even having problems directing myself and co-workers to the elevator and location of our rooms.
August 20, 2012
Rated 5 out of 5 by Trickcie Location
Excellant locationon the golf course.
August 17, 2012
Rated 5 out of 5 by GETAWAY77 GREAT GETAWAY!!
We've stayed here many times usually once a year for a getaway in summer.Pool,fitness center,golf,location,rooms,staff all great!! Close to shopping mall & many other stores & restaurants.
August 16, 2012
Rated 5 out of 5 by Sam58 Superb accommadations
Always enjoy staying at the Westin. It is an outstanding hotel.
August 15, 2012
Rated 5 out of 5 by mbilenno Anniversary Weekend
This is a nice hotel with many amenities. My wife enjoyed the spa, while I enjoyed the beautiful Fazio designed golf course. The buffet breakfast in the Legacy Grille was ery good. The service at the grill by the pool was not as good as the service we recieved at all the other areas of the hotel.
August 15, 2012
Rated 5 out of 5 by Stan826 This hotel met all my expectations
Food was very good, staff was friendly and very helpful. rooms were cleaned very early. self parking area was close to hotel and had easy acess
August 14, 2012