Rated 1 out of 5 by CEOMTL Nightmare in all of its meaning
Upon check in, was not advise no hot water. Bell boy advise when delivering luggage's. 4 hours no hot water. No restaurant, no room service, no vending machine, could not get bottle of water, Nothing to eat or drink whatsoever, restaurant when bankrupt apparently. Maid coming in the room at 3 occasion without notice, unacceptable!
August 6, 2014
Rated 2 out of 5 by Mack66 Disappointed
I was extremely disappointed with my stay. I paid for a 2 bedroom suite and the quality was just not what I expected. Room was not cleaned properly, I had to ask for it to be vaccummed , Kleenex not replaced, Coffee and Cups not replaced.
Mattress was very soft and no room service was very disappointing. Not impressed and very angry because the money spent was not worth it at all
August 14, 2014
Rated 4 out of 5 by Mike16 Comfortable Stay
We stayed one night in early August following a weekend. It appears that the hotel was at capacity prior to our arrival so a room was not available until 15:30 however we did have a late check out the next day at 13:00. We have a small dog (8 lbs) and this was a bonus to be able to bring him with us along with our two daughters. The room and bathroom were spotless. Thanks to the cleaning staff. Also the room was nicely appointed, excellent wifi. Alexandre helped us to our room and was very pleasant pointing out room amennities and answering any and all questions. As SPG members I would like to encourage the management to include coffee in the lobby perhaps between 6 and 8am as a courtesy to members. Cost is minimal and we have enjoyed this type of perk at other SPG sites worldwide. Having to purchase coffee at $4.70+tax is a little over the top and perhaps why people walk the extra 300 feet to purchase coffee and breakfast elsewhere. This is the only downside. The pool was warm 88F for hotel standards which we really enjoyed. Hotel itself is clean in all public areas. Would recommend to anyone.
August 13, 2014
Rated 1 out of 5 by sohmer Very Dissapointed
I had booked 2 rooms for the night, one double suite and a regular room next to it.
When we got to the hotel at 3pm, we were told that the room was not ready but that it would be by 4pm. If I left my cell number, we would be called to notify us when they were ready.
At 4:30, after not having heard anything, we returned to the hotel. One room was ready, and the other one was just waiting to be verified.
We went into the 1 ready room, and saw the open door to the other room, that had not been cleaned yet. The cleaning staff had just gotten there to begin.
The other room was ready at 5:30.
Both way past the guaranteed check in time of 4pm.
The next morning, I headed downstairs to take the babies for a walk in their stroller, and was asked by the front desk if I was leaving. I said no, and was then told I had to be out of our room by 11am.
I told them that my reservation had a late checkout at 3pm, but that didn't matter. I must be out by 11am, or face extra charges.
August 11, 2014
Rated 4 out of 5 by MurphyHotel5569 Good Hotel
Nice facility, the Bellman were very good, front desk had some issues speaking english. Overall stay was good
August 11, 2014
Rated 4 out of 5 by Erik01 Great rooms, very clean and nice staff
Had a great time with my son. Well situated and very nice and clean rooms. Pool and spa facilities are nice too
August 8, 2014
Rated 5 out of 5 by allan24 super staff
In heart of village. Great staff
August 8, 2014
Rated 5 out of 5 by Jennifer977 Excellent stay at Westin
Excellent hotel with top notch facilities.
August 5, 2014