Rated 4 out of 5 by Tickko Hotel Stay
Nice and clean hotel. Breakfast not very good even thought its expensive.
September 24, 2014
Rated 4 out of 5 by Devoroy A Little Tired!
Our experience was good, but some aspects of the hotel needed some TLC. The pool needs some attention; tiles off and generally showing it's age. The hot tub was the same. Hours for the pool (understood they just changed) were not convenient. The garden around the pool seemed to be overgrown and was not particularly pleasant to look at. As well the trees in the courtyard had grown too tall so as to obscure any views from the second floor. On the balcony the wooden rails had rot.
The staff were very nice and helpful.
September 6, 2014
Rated 1 out of 5 by Disappointed66 The room and upgrade were comfortable
See below for comments.Very dissappointed. The breakfast was buffet, cold, hot water for tea was cold it took three pots befroe they got it right. the staff were to busy talking to bother about the customers and the scrambled eggs were mush. Also the cost was very high. The swimming pool has only one toilet so if someone is using it you have a problem.. No I will not be staying at this Westin again. Very much below par for the Westin.
September 2, 2014
Rated 5 out of 5 by Clori777 Perfect Family Getaway
We spent the most amazing weekend at the Westin Mont Tremblant. We were upgraded for free to a two bedroom suite, our room was clean and very comfortable.The staff were friendly , accommodating and informative. Our view from our room 515 was so refreshing. We got to enjoy both the mountain and village view. The pool was clean and we had alot of fun playing and relaxing as a family. Excellent location. We will definitely be back and recommend this hotel.
September 1, 2014
Rated 4 out of 5 by yogamalone Felt very much at home at Le Westin
This is a beautifully located hotel in the middle of Mt. Tremblant Village. My room was spacious, clean and well appointed. The staff especially Sylvana and Martin were wonderful. My room had a little balcony and I was able to enjoy local music playing outside. Outstanding Westin!
August 31, 2014
Rated 1 out of 5 by CEOMTL Nightmare in all of its meaning
Upon check in, was not advise no hot water. Bell boy advise when delivering luggage's. 4 hours no hot water. No restaurant, no room service, no vending machine, could not get bottle of water, Nothing to eat or drink whatsoever, restaurant when bankrupt apparently. Maid coming in the room at 3 occasion without notice, unacceptable!
August 6, 2014
Rated 2 out of 5 by TomMTL This use to be a great Resort
I have been going to this hotel since the opening when it was a real 5 star hotel with year round food and beverage service at the pool and spa. It lost a lot of its greatness.
I am not one to complain but after this last trip enough is enough. It is the first time since using spg hotels that I come back less rested then when I arrived. The hotel is currently in renovation, unfortunately this was not advertise on the website in the warnings, the future pool closure is but the noisy construction. Even if the renovations were on the upper floors the sound could be heard all the way down in the spa on the main floor. The pool and spa were dirty and when we ask the front desk we were told that they were not the one in charge of maintenance but it should have done, dismissing themselves from all responsibilities. On one morning because of the lower occupancy rate of regular client the breakfast buffet was reserve to a private group, discriminating on the independent clients. Being a platinum member I was checking out at 4 pm yet after my spa treatment at 3 pm I was told i couldn't charge it to my room because I was already checked out. When I ask her to call Front desk to sort it out with them, she advise me that I needed to go talk to them myself. Needless to say I lost all my patience and relaxation obtain from my treatment. It is not one big event but rather an accumulation of annoyances that should not happen and occur in a resort of this rating and quality.
Not because it is low season that that quality of service should be lowered because it cost more to maintain. It is not up to the customer to lower their standards nor figure out who is responsible for what in the hotel when there is subcontractors involve.
I will end by paying compliments to the staff at the Yamada restaurant and room service staff and valet, without them the stay would have really been unacceptable.
September 19, 2013
Rated 1 out of 5 by Kerri33029 not a 5 star
I was very much looking forward to my stay at the Westin Tremblant. We love Tremblant and have stayed at many 4 and two other 5 star properties.
First, the one and only good thing, the staff are great. But the staff are great everywhere at Tremblant.
The balcony doors to the non-existent balcony kept blowing open all night. Finally, I pulled a chair over to block them, but they still kept banging. We did not sleep.
When we stepped into the shower, the water sprayed inside the shower, outside the shower, up, down, sideways. I was soaked even before I stepped into the tub.
There was a letter on the table announcing renovations are imminent. This seemed like an excuse to let things go. Wallpaper was peeling in the bathroom, in the closet, ...
There are much nicer properties at Tremblant. I wish I had stayed at one of them.
August 12, 2013