Rated 5 out of 5 The hotel was perfect
We recently stayed at the Westin at Mont Tremblant and had a fantastic stay in the hotel. The hotel is conveniently located in the village, the room was excellent and the staff were very accomodating to any request that we had. In particular, Frediric, who greeted us as we entered and left the hotel, could not have been more helpful. Always a smile, a chit chat and great advice on things to do and see. We would definitely return to this hotel.
July 7, 2014
Rated 5 out of 5 by jack111 This hotel has great features
very nice hotel and professional staff
July 7, 2014
Rated 5 out of 5 by MJM123 Great place to stay
We really enjoyed to stay at the Westin Tremblant for the 2nd time.
June 25, 2014
Rated 4 out of 5 by Ironman000 Ironman 70.3 weekend
Great hotel and friendly staff but restaurant closed so no food and room service.
slow to get housekeeping after late check in
June 23, 2014
Rated 4 out of 5 by DANBOU LOVELY HOTEL
ENJOYED THE STAY . ACCOMODATIONS
ARE EXCELLENT. SPECIAL MENTION OF THE STAFF JULIE, RYAN FRONT OFFICE ,
FREDERIC,ALEX,,DANIEL WERE VERY
HELPFUL AND COURTEOUS. HIGHLY
RECCOMMEND THE HOTEL AND INTEND
TO GO BACK.
DANIELLE AND SANI
June 17, 2014
Rated 2 out of 5 by DarthLouis No air conditioning
Average temperature in the room was 26.5 Celsius (80 Farenheit) during all my stay (3 days). Though I may understand that the central air conditioning unit was broken, I would have expected that the price for the room would have been ajusted accordingly.
June 14, 2014
Rated 5 out of 5 by goaler great location
we loved our stay and would like to return in the fall or next winter with a ski package.
we found that the hotel was well situated for activities even if hotel did not have a restaurant during our stay
please let us know when the ski packages at your hotel will apply.
we had a great rate for our stay
June 10, 2014
Rated 2 out of 5 by TomMTL This use to be a great Resort
I have been going to this hotel since the opening when it was a real 5 star hotel with year round food and beverage service at the pool and spa. It lost a lot of its greatness.
I am not one to complain but after this last trip enough is enough. It is the first time since using spg hotels that I come back less rested then when I arrived. The hotel is currently in renovation, unfortunately this was not advertise on the website in the warnings, the future pool closure is but the noisy construction. Even if the renovations were on the upper floors the sound could be heard all the way down in the spa on the main floor. The pool and spa were dirty and when we ask the front desk we were told that they were not the one in charge of maintenance but it should have done, dismissing themselves from all responsibilities. On one morning because of the lower occupancy rate of regular client the breakfast buffet was reserve to a private group, discriminating on the independent clients. Being a platinum member I was checking out at 4 pm yet after my spa treatment at 3 pm I was told i couldn't charge it to my room because I was already checked out. When I ask her to call Front desk to sort it out with them, she advise me that I needed to go talk to them myself. Needless to say I lost all my patience and relaxation obtain from my treatment. It is not one big event but rather an accumulation of annoyances that should not happen and occur in a resort of this rating and quality.
Not because it is low season that that quality of service should be lowered because it cost more to maintain. It is not up to the customer to lower their standards nor figure out who is responsible for what in the hotel when there is subcontractors involve.
I will end by paying compliments to the staff at the Yamada restaurant and room service staff and valet, without them the stay would have really been unacceptable.
September 19, 2013