Rated 4 out of 5 by havebusinesswilltravel Good stay, Great service.
We fly into San Francisco all the time, and drive to our office in San Jose. I generally try to stay in San Jose but booked late and there was nothing, so we picked up this hotel on a whim. I am happy to say that I was pleasantly surprised with this facility. I was a little worried pulling up as this hotel does not have the "curb appeal" of other Westins, but once inside it was fine. The staff was very nice, and very responsive. There was only one person ahead of us but they jumped behind a computer and helped us right away, this was before they even knew our status which was impressive. Once checked in we had a nice upgrade to a suite with an over sized jetted tub which the wife loved. Room service was very fast, but the food was just okay. All in all I would stay here again with no hesitation.
July 17, 2012
Rated 5 out of 5 by Cruiser Love this hotel and the staff
My husband is currently being treated at Stanford Medical Center. As such we need to travel to the area five days a week. We have stayed at the Westin Palo Alto a few times and it is a delight. It is a stressful time for us and the staff has been compassionate and wonderful, particularly Roxan. Our Gold Status has been recognized and we've been upgraded to a beautiful room that allowed my husband to rest wonderfully. We are so appreciative of our occasional "home away from home".
November 2, 2013
Rated 3 out of 5 by Oct2014visitor very comfortable and clean
Attractive hotel but some comments:
- wall signs for directions to ground floor rooms, fitness and lobby areas were very hard to read.
- In-room internet access didn't work
- need a light in the clothes closet
- liked the complimentary in-room water, coffee and biscotti.
- should have included reduced (or free)parking fee considering room price.
- too expensive
overall a good (but not great) hotel stay.
October 10, 2014
Rated 2 out of 5 by Chris40PaloAlto Trouble with the staff
I stay at the Westin Palo Alto almost every week and have had uncharacteristically bad experiences the last 2 weeks. For starters after telling the attendant when checking in that I wanted to participate in green choice, that I did not need a wake up call, and that I was self parking I had issues with each. The maid came anyways for the first night (despite me saying I wanted to do green choice), my room card did not work for a single entry/exit into the garage my entire stay (despite me going up and asking them to reactivate my card 4 separate times!), and finally I got a wake up call my first day at 6am (not fun) and they appologized, but amazingly gave me a wake up call on the next morning again. Ridiculous. If I'm paying well over $1000/week to stay in the hotel I'm hoping for better services. It was not a good experience.
August 14, 2014
Rated 4 out of 5 by HollyandTodd Staff Slow to Respond
When I travel, I love to stay at Westin properties because the quality of the rooms tend to be above average of other hotel properties especially when it comes to the bed. This property did not disappoint in this area. However, the rooms were not ready at the 3:00 pm check in time. Calling the front desk always required a call back from the staff. All staff were very polite but just slow to respond. When you are paying for a room, it should be ready at the check in time.
May 22, 2014
Rated 5 out of 5 by cherNallan First and always will be my hotel of choice
Out of all the hotels I have stayed at, this has been THE BEST!!! I was very impressed! The room that I stayed in was what they call the "traditional room." But, if that was just a traditional room, I'm curious to see what the upgrade to that is. My room was absolutely wonderful. I loved it. I will definitely stay here again when I visit the Palo Alto area, and even the general Bay Area.
Thank you, Westin Palo Alto for an absolutely lovely stay.
December 9, 2013
Rated 5 out of 5 by Jason44 Top Notch Service, Great Location
Excellent hotel, but most impressed with the staff. Special shout outs to Junius at the front desk for squeezing me into a room last minute and Marilyn at the lobby bar for being the most fun, out there bartender I've ever met ("You guys are the best...the BEST!") Also, easy walking distance to University Ave/downtown Palo Alto is a huge plus. Tons of restaurants, cafes and shopping within a 10 minute stroll. Will definitely stay again!
June 1, 2013
Rated 3 out of 5 by LAExec A bit disappointed, actually
This Westin sits side by side with the Sheraton Palo Alto, essentially across the street from Stanford University. For many years I've always stayed at the Sheraton because its rates are significantly lower than the Westin. This time the Sheraton was full, so with some help from Stanford on rates, I tried the Westin.
I must say I was quite disappointed. While the Westin's rates are typically $150-200 more than the Sheraton next door, I actually thought the overall quality of the hotel was, at best, equal to the Sheraton, if not a bit lower.
I awoke with a back ache, had to walk across the parking lot to the Sheraton for a cappuccino (they have a Starbucks stand, the Westin doesn't), found the breakfast prices outrageous for what you got, and discovered that to get a taxi you also had to walk next door.
Fascinating. Don't waste your money here, many other hotels in the area are equally good for less.
September 13, 2014
Rated 3 out of 5 by CR62 Great location but mediocre property
Despite outwardly friendly staff and an ideal location, this Westin disappoints. Rooms are tiny, service is very inconsistent (including many calls to Service Express and the front desk unanswered), housekeeping requests ignored despite repeated requests and a restaurant with very average and expensive food. If this property weren't in Palo Alto it would never survive. I am a loyal SPG member and this property needs help.
June 22, 2014
Rated 4 out of 5 by JaneVH Not quite up to the mark this time
We've stayed here every Thanksgiving weekend for the past 4 or 5 years. Always received great service and happy with the room. This year, for the first time, check-in was not so satisfactory. Told the associate we wanted self park, she programmed our room key for valet. Told her we wanted free internet, she gave us points. We'll be back, but next time will be quizzing front desk person to make sure they've doing what we ask.
December 1, 2013
Rated 5 out of 5 by Gwenn2012 Superlative
The attention to detail, friendliness and service at this hotel was fantastic. We stayed for 4 nights and my son had just had surgery. They could not have been more helpful. Robena at the front desk was incredible - from the valet staff to room service to the front desk it was without doubt one of the best hotel stays I have had. The rooms are extremely comfortable and the beds are better than my bed at home.
November 26, 2012
Rated 3 out of 5 by Leland2014 Room Service Wasn't As Good as Expected
I arrived on Wednesday afternoon. It wasn't until Friday that I received clean towels and linen and that was after I made a request. I had left a card on my bed requesting room service as instructed. Apparently, no one bothers to check the rooms on a daily basis so what is the point in leaving the card on the bed? I also had to inquire about the hours of the hotel restaurant on the second floor.
April 29, 2014
Rated 2 out of 5 by Hollylaw Staff was awful
I came to westin as a seasoned SPG member. The front desk girl named Gloria had the personality of a dial tone. She had no smile and looked tired. I asked about any upgrades and she said there were none (as though I was annoying her). Life is too short . So I thought I was fine but she put us in a handicapped accessible room with no bathtub at #153, low floor farthest down the hall, Again, I can handle that, even though I like bath tubs. She made it clear I was using points out loud and did not offer the choice if free wifi or anything else for that matter . I had to fish it out if her. I travel frequently and I must say she should Is in the wrong business. my 17 year old son was Amazed at the lack if manners. The room was clean and property nice. The staff was unremarkable, rude and in desperate need of an attitude adjustment. I hated that I burned 12,000 points on that stay. Regret it !
September 2, 2013
Rated 5 out of 5 by mkelly This hotel is pet-friendly
This hotel was such a wonderful find for us and our 4-legged dog, Lucy. The hotel assigned us a first floor room which was connected to a private courtyard that was shared with a 3 other rooms. This worked so well for us and Lucy. Best part about this hotel is that they provided doggie bowls and bed and they do not charge a pet-fee!! First rate service for all of us! We can't wait to go back.
September 2, 2013
Rated 5 out of 5 by Pinky2287 perfect trip
It was visit #7 and after a long haul (October 10, 2012) it felt like I coming home. I could not have asked for a warmer welcome.
Some things change, but what did not change was the warmth and caring from everyone I reunited with.
Great to have enjoyed 11 out 12 days of perfect weather.
Coming back after day excursions to San Francisco was a pleasure.Counting days till I return.Thanks Tanya
June 2, 2013
Rated 5 out of 5 by Cali04 Great Hotel, Great Staff, Great Location
Samantha was so attentive to our every need. Samantha went above and beyond to ensure that we enjoyed our stay. Excellent Customer Service. Omar was also very helpful. Samantha and Omar made our trip a very enjoyable experience. I look forward to staying there again in the near future!
September 30, 2014
Rated 4 out of 5 by AustinGirl Overall good, but lacking in some key areas
The bed is comfortable, the showers are great. Overall the hotel meets standards, but needs improvement in the following:
- Wifi - too expensive, and way too slow
- Television - too slow, not on time with the rest of the city
- Hotel layout is confusing because of the maze of hallways
Please adjust the amenities to meet the standards of the other areas in which the hotel excels.
September 24, 2012
Rated 5 out of 5 by LocalGuest Real nice facility
Nice rooms and food. Check in counter quite small - more of a pocket Westin with few meeting rooms and tiny pool yet actual rooms high quality and very nice. Real problem with local taxi service - first two clearly tried to take me for a ride - Keep your smart phone gps on and track the direction and route. Made the first guy take me back to hotel and had him eat the fare.
July 22, 2013
Rated 4 out of 5 by Andrew0418 Needs TLC
Good deal for the price. Staff was great, but hotel seems dated
October 27, 2014
Rated 5 out of 5 by susan28 Exceeded expectations
This was our second time to stay at the Westin in Palo Alto and our experience was stellar. The staff is unbelievable and the room was great!!! The valet, the woman who checked us in at the front desk, the gentleman who helped us with luggage, and housekeeping were all welcoming and professional. I would hire any one of these people.
Hope to return before too long.
February 3, 2013
Rated 4 out of 5 by jillymom Great staff - great for doggies too
The hotel is in a great location, the staff was
very friendly and helpful. We were traveling
with our dog, and the set up for walking is
excellent with outside access to the court yards. Very comfortable and pleasant
room, and pleasant lobby and clubroom.
The only objection is that the price has gone up significantly, and seems overpriced compared to a year ago.
November 8, 2012
Rated 5 out of 5 by Adam NIcely Done
I really like this hotel. It is conveniently located in Palo Alto on El Camino Real, a short walk from University Avenue; Palo Alto's main shopping street.
The check in process is smooth. They do a good job recognizing their Platinum guests. The place is attractive, clean and well maintained. The staff is very attentive.
The rooms are sizable and are clean.
March 11, 2012
Rated 5 out of 5 by Jack Best hotel in Palo Alto area
Once again, the staff exceeded our expectations. Specifically, extremely accommodating in helping us with reservations. In addition, The front desk staff made our weekend very enjoyable & comfortable with a great room. We also had an opportunity to have breakfast at Soleil, and the food & service was outstanding. We are looking forward to our future visits.
March 6, 2013
Rated 3 out of 5 by OhioVisitor Good location....could use staff improvement
Great location and well done rooms. Reception Desk staff very inefficient and slow. check-in took over 15 minutes due to prioritizing call from her manager to discuss staffing over completing check-in. Clerk confirmed SPG number was on file, yet it was not.....requiring another visit to reception. Fintess Center is quite nice, but undersized for the hotel.
February 9, 2013
Rated 5 out of 5 by BJLL Great all-around experience
I had a pleasant experience at the Westin while I was in town for a wedding. Nothing specifically struck out as being phenomenal, but I don't have 1 bad or critical thing to say.
Great all-around experience and awesome location. Right next to Stanford's campus and walking distance to some great bar's and restaurants.
July 28, 2014
Rated 5 out of 5 by Chillout Fantastic Stay
Just returned from staying for 9 nights.The hotel facilities were great and the location for downtown Palo Alto is excellent; just a short 10 mins walk.
All the staff were really friendly and helpful and my room was spotless. Nazfren on Reception gets a special mention for being so cheery and helpful. I very much hope to be back next year!
November 12, 2012
Rated 5 out of 5 by Hank52 Superb dinner special
Had the pork chop special prepared with a mushroom cream sauce - far better than I expected but the highlight was actually the summer squash with tomatoes and red bell peppers with a Mexican spiciness. I expected somewhat mundane dining and was wonderfully surprised!
September 8, 2014
Rated 3 out of 5 by Iacovov Short stay
The front desk at check-in was great, especially Alison, who was very helpful. The next shift did not seem as helpful and when I went down to the desk to request a second robe he seemed distracted. No robe ever appeared. The room was nice but down a very long hall. The parking under-ground was very tight.
August 4, 2014
Rated 5 out of 5 by Occasionaltraveler Wonderful Stay
We stayed 3 nights. Excellent staff w/excellent communication, attention to details, thoughtfulness, friendliness, follow-through. Had a drink in the lounge & ate in the restaurant--both excellent service & quality. Food was excellent at dinner. Did have small problems with room key & parking key. Overall, excellent. Great location.
May 29, 2012
Rated 5 out of 5 by m324 Outstanding
I work a couple blocks away and stay at this hotel often after my work wine events. Everyone at this hotel is amazing. The bell captain, front desk, restaurant staff (hostess, server and the cooks) even the housekeeper so friendly and genuinley nice. you can tell they all like their job. Everyone is happy here and it really shows.
July 19, 2012