Rated 4 out of 5 by BC69 Good experience
Two nights, both fine. Staff was friendly and helpful. No issues.
August 18, 2014
Rated 2 out of 5 by Chris40PaloAlto Trouble with the staff
I stay at the Westin Palo Alto almost every week and have had uncharacteristically bad experiences the last 2 weeks. For starters after telling the attendant when checking in that I wanted to participate in green choice, that I did not need a wake up call, and that I was self parking I had issues with each. The maid came anyways for the first night (despite me saying I wanted to do green choice), my room card did not work for a single entry/exit into the garage my entire stay (despite me going up and asking them to reactivate my card 4 separate times!), and finally I got a wake up call my first day at 6am (not fun) and they appologized, but amazingly gave me a wake up call on the next morning again. Ridiculous. If I'm paying well over $1000/week to stay in the hotel I'm hoping for better services. It was not a good experience.
August 14, 2014
Rated 5 out of 5 by KKeen Wonderful Westin in great location
This is a small scale Westin tucked into a great location across from the main entrance to renowned Stanford University. Although boutique style, it has everything you could ever want or need. We were upgraded to a suite which gave us plenty of room to spread out. The Heavenly Westin bed was so comfy and I got a great sleep. The hotel is within a short walk to great shops and restaurants as well as the train station for a ride up the bay to San Francisco or down to San Jose. I will always stay at the Westin Palo Alto when in the area.
August 11, 2014
Rated 5 out of 5 by iantoz Good treatment for Platinum guests
Nice upgrade to a suite and staff were friendly. Will be happy to return.
August 10, 2014
Rated 3 out of 5 by Madge Ok hotel in Palo Alto
This is a reasonable choice in Palo Alto - known for lack of good hotel choice. This is an old hotel. Pros - staff helpful & you can walk to PA for dinner. Cons - feels very dated, my room was an incredible distance from the lifts, the water pressure in the shower was very poor & I got woken by the bin lorry collecting bins just beneath my window at 5AM. Hard to believe the hotel would allow this as the result is clearly a bunch of guests with disturb sleep. Overall I would rate the hotel as a 3 & given the poor choice in PA I would stay here again.
August 3, 2014
Rated 4 out of 5 by Waterpolo7 Some upgrades are nice, some miss the mark
The rooms were recently updated and so have a fresh, clean feel and the beds are super comfortable. But the designer missed the mark on several areas. First, once again, a hotel has chosen the most uncomfortable, low sofa... for older people, I'm sure they'd be hard to get out of. And instead of using leather, which is easy to clean, long-wearing and breathable, they chose a scratchy flat weave. And the actual sleeper isn't comfortable. Why don't hotels buy La-Z-Boy sleepers with Memory Foam mattress which are AMAZING and actually allow guests to sleep well on them? Plus, the designer chose heavy bunching tables... which the stone top is an great choice, the fact these don't have casters make them difficult for housekeeping to move. There is an oddly-placed outlet installed on the wall just under the large mirror so that the mirror has to be hung too high; the floor lamp shade is already damaged (why not use a metal or rectangular-shaded floor lamp that doesn't bump into the wall?); the bathroom is once again used in the ubiquitous slippery marble (makes no sense to me from a liability standard...much better to use travertine which absorbs moisture and doesn't get slippery when wet); and it was hard to find the switches for the wall-mounted lamps. Finally there were two cellphone plugs incorporated into the nightstand... just not for the IPhone 5 or Samsung Android (?) whicih are the most common phones. As for the staff, it is outstanding...from the doormen to the valet to the front desk to the restaurant. Kudos to the management for hiring and training remarkably positive and helpful people. It is by far the best place to stay in Palo Alto... and tennis pro Serena Williams agrees as she was there all week.
August 8, 2014
Rated 3 out of 5 by LIsaMn Hotel is very convenient to Palo Alto
Loved the hotel convenience, but the mattresses feel old. Twin beds are small, and mattresses are very soft.
August 6, 2014
Rated 3 out of 5 by Iacovov Short stay
The front desk at check-in was great, especially Alison, who was very helpful. The next shift did not seem as helpful and when I went down to the desk to request a second robe he seemed distracted. No robe ever appeared. The room was nice but down a very long hall. The parking under-ground was very tight.
August 4, 2014