Rated 4 out of 5 by JaneVH Not quite up to the mark this time
We've stayed here every Thanksgiving weekend for the past 4 or 5 years. Always received great service and happy with the room. This year, for the first time, check-in was not so satisfactory. Told the associate we wanted self park, she programmed our room key for valet. Told her we wanted free internet, she gave us points. We'll be back, but next time will be quizzing front desk person to make sure they've doing what we ask.
December 1, 2013
Rated 4 out of 5 by KateAHolmes Robena - awesome employee
I checked in at the Westin last week and had a panic attack when I couldn't find my wallet. Robena at the front desk was helpful and kind in contacting the taxi company that dropped me off, and we found the wallet in no time. I'm incredibly grateful to her for her professionalism and calm.
November 18, 2013
Rated 5 out of 5 by jess3 fine stay
front desk and greeting staff are all so friendly and efficient. We stay there fairly often, and really appreciate the great service.
November 17, 2013
Rated 5 out of 5 by Pinky2287 I want to come home
If I close my eyes and click my pink heels three times and say “I want to go home” with any luck I may find myself at the Westin Palo Alto.
I returned for trip #8 this month. As soon as I walked through the lobby, I felt at home.
My room was ready before noon, which is always a special treat after a five hour flight. Even if not, it is no problem for them to hold my luggage, I carry my bikini in my carry on luggage and am more than willing to park myself by the pool. Can’t think of a better spot to wait on a hot and sunny day.
Was great to visit with people I knew and meet the new additions to the Westin Palo Alto Family.
Everything was lovely, the room perfect. The meals incredible
I always think of Westin Palo Alto as my home away from home. When I joined a health club in May, and was asked for a USA mailing address, instead of saying “I don’t have one” I used the hotel’s address. It just seemed right.
Location, Location, Location as in real estate, Westin Palo Alto has it all. With the Cal-Train in your back yard, Town and Country Village a 5 minute walk, Stanford Shopping Center a 10 minute walk, proximity to Stanford who could ask for more?
I feel very secure here knowing that everyone genuinely cares.
Nightie-nights(never ever say good-bye) are always hard, but knowing I will be back, makes it easier.
Can’t wait to go back. Already booked two trips in 2014.
Thank you to everyone who made my 12 days there feel like I was at a very expensive and exclusive resort. Loved the pampering.
Reality hit when the plane landed.
October 22, 2013
Rated 5 out of 5 by Cruiser Love this hotel and the staff
My husband is currently being treated at Stanford Medical Center. As such we need to travel to the area five days a week. We have stayed at the Westin Palo Alto a few times and it is a delight. It is a stressful time for us and the staff has been compassionate and wonderful, particularly Roxan. Our Gold Status has been recognized and we've been upgraded to a beautiful room that allowed my husband to rest wonderfully. We are so appreciative of our occasional "home away from home".
November 2, 2013
Rated 5 out of 5 by Tim1961 Another fabulous stay
We have stayed at the Westin on a number of occasions. This time we were attending my college reunion - as were hundreds of others. It was a very busy weekend at the hotel. As usual, the staff rose to the occasion. Joshua, the front desk manager, took particular attention in checking us in and making sure everything met our expectations from the outset. Our room was perfect, as was the treatment by the staff. Every day staff members inquired about what they could do to make our stay more comfortable. No request was too difficult, even though as I said it was a very busy weekend at the hotel. I highly recommend staying at this hotel if you need to be in the Palo Alto area.
October 21, 2013
Rated 1 out of 5 by Spiff Never Again. Over priced. Poor service.
I arrived at check in time of 3pm and my room was not ready. The person at the desk was not apologetic and was less than friendly. I inquired if the restaurant was open and he said yes. I went to the 2nd floor and it was closed. I then went to the pool to order room service and wait for what I thought was going to be 30 minutes. 1 hr 45 mon later he came out with the key and handed it to me. No offeer to escort me to my room. When I arrived they were still cleaning the room. Another hotel employee was apologetic and offered free breakfast. As the hotel was sold out the only room available was a fireplace suite. It was a dungeon. While a somewhat spacious room it was dark and unattractive. Considering the price, very low value. The hotel lobby is exceedingly small making it somewhat awkward for meeting people. I would not recommend this hotel nor would I stay there ever again.
June 29, 2012
Rated 4 out of 5 by MaryT14 Nickel and Dimed
First, I want to highly praise Samuel, who works at the front door for being an EXCEPTIONALLY wonderful employee of your hotel in Palo Alto.
Next, we were asked if we wanted a morning newspaper delivered to our room... two days it did not. The third day, after numerous requests on my part it did arrive, but it was a day old paper.
The hotel has many cable channels.... so can you explain why your fitness center only has about five channels, none of which I care to view?????
Small toiletries on the counter in the bathroom were in short supply and limited items.
We have stayed at the Palo Alto facility many times over the past few years and feel you are downgrading the experience of a $300 plus per night experience.
October 9, 2013