Rated 3 out of 5 by LAExec A bit disappointed, actually
This Westin sits side by side with the Sheraton Palo Alto, essentially across the street from Stanford University. For many years I've always stayed at the Sheraton because its rates are significantly lower than the Westin. This time the Sheraton was full, so with some help from Stanford on rates, I tried the Westin.
I must say I was quite disappointed. While the Westin's rates are typically $150-200 more than the Sheraton next door, I actually thought the overall quality of the hotel was, at best, equal to the Sheraton, if not a bit lower.
I awoke with a back ache, had to walk across the parking lot to the Sheraton for a cappuccino (they have a Starbucks stand, the Westin doesn't), found the breakfast prices outrageous for what you got, and discovered that to get a taxi you also had to walk next door.
Fascinating. Don't waste your money here, many other hotels in the area are equally good for less.
September 13, 2014
Rated 5 out of 5 by Hank52 Superb dinner special
Had the pork chop special prepared with a mushroom cream sauce - far better than I expected but the highlight was actually the summer squash with tomatoes and red bell peppers with a Mexican spiciness. I expected somewhat mundane dining and was wonderfully surprised!
September 8, 2014
Rated 4 out of 5 by Whitlock Wonderful Experience
The Westin Palo Alto is a great hotel. Well appointed, terrific staff and terrific location.
September 8, 2014
Rated 5 out of 5 Love this place - a second home
Over the past 4 years we have stayed at this hotel for every home Stanford football game. The customer service is ALWAYS outstanding. I have yet to have a bad experience or encounter a person working there who wasn't helpful and attentive. The rooms are comfortably appointed & the pool area is outstanding.
I give a special shout out to Samuel the valet and Jose the bartender. Two guys that I always enjoy seeing on my visits.
For us - when we are in Palo Alto, this is the perfect place to be.
September 1, 2014
Rated 5 out of 5 by Dodger22 Excellent
Comfortable quiet great location
September 1, 2014
Rated 1 out of 5 by Spiff Never Again. Over priced. Poor service.
I arrived at check in time of 3pm and my room was not ready. The person at the desk was not apologetic and was less than friendly. I inquired if the restaurant was open and he said yes. I went to the 2nd floor and it was closed. I then went to the pool to order room service and wait for what I thought was going to be 30 minutes. 1 hr 45 mon later he came out with the key and handed it to me. No offeer to escort me to my room. When I arrived they were still cleaning the room. Another hotel employee was apologetic and offered free breakfast. As the hotel was sold out the only room available was a fireplace suite. It was a dungeon. While a somewhat spacious room it was dark and unattractive. Considering the price, very low value. The hotel lobby is exceedingly small making it somewhat awkward for meeting people. I would not recommend this hotel nor would I stay there ever again.
June 29, 2012
Rated 5 out of 5 by joonie great service
everything was satisfying
August 26, 2014
Rated 1 out of 5 by TDLM72 This hotel does not take care of its Platinum Guests
I am extremely disappointed to report my recent stay at the Westin Palo Alto did not meet my expectations of what a Westin property should be. They did not offer a welcome gift, no free continental breakfast, and worst of all... they wanted to charge me to use the internet. Also, some of the electrical plugs in the room did not work. I had to charge my computer in the bathroom, because I did not have the energy to move the large entertainment center. Lastly, the sink water collector lever was not functional.
January 8, 2013