Rated 4 out of 5 by JB12345 Great Stay - Loud Renovation
Overall I had an excellent stay and the hotel met my expectations. The only exception is that I was placed in a room adjacent to another room that was undergoing a renovation. The noise from this room was very loud and disturbing and continued all day and even on Saturday.
February 19, 2015
Rated 5 out of 5 by Vanandy1 Ideal location
The Westin Palo Alto always delivers a consistent, quality product. We have stayed there many times over the years when visiting Palo Alto. It is conveniently located near San Francisco and other sites of interest both north and south of the hotel (e.g. Santa Cruz, Monterey/Carmel, Half Moon Bay, and Napa).
The travel time to the Westin Palo Alto from SJO is very short, with less traffic and overall travel time compared to an arrival at SFO.
February 17, 2015
Rated 5 out of 5 by Pinky2287 something keeps bringing me back
Recently got from visit #10 to the Westin and already missed everyone.
Every part of my stay was warm and wonderful. I was there for Canadian Thanksgiving and felt at home with the kindness of everyone.
My room was very clean and I enjoyed the Green Choice Option. It was something I had not chosen before.
The pool area was very quiet and felt spa like, there were times when I was the only one there.
It is located conveniently to Stanford Mall, Town and Country Plaza and the Cal Train – could not be better located.
Enjoyed meals at Soleil and Luna Lounge and had a super time.
Renewing acquaintances with everyone was great and meeting the new additions to the Westin Family was fun.
Can’t wait to go back- possibility sooner than you would think.
December 4, 2014
Rated 4 out of 5 by Spiritark Get a room near the lift
This is a very functional and clean business hotel. Gets the job done. They have a clear policy in place to recognize platinum guests, and I got upgraded to a junior suite both times I was there.
One small tip would be to request for a room near the lift. The hotel design/structure is rather elongated, and if you get a room way inside, it's going to be a bit of a walk.
November 29, 2014
Rated 4 out of 5 by Andrew0418 Needs TLC
Good deal for the price. Staff was great, but hotel seems dated
October 27, 2014
Rated 5 out of 5 by m324 Always excellent
The best customer service. My favorite starwood hotel.
October 12, 2014
Rated 3 out of 5 by Oct2014visitor very comfortable and clean
Attractive hotel but some comments:
- wall signs for directions to ground floor rooms, fitness and lobby areas were very hard to read.
- In-room internet access didn't work
- need a light in the clothes closet
- liked the complimentary in-room water, coffee and biscotti.
- should have included reduced (or free)parking fee considering room price.
- too expensive
overall a good (but not great) hotel stay.
October 10, 2014
Rated 5 out of 5 by Liv4travel Excellent Boutique Hotel in Palo Alto
Just returned from the Westin Palo Alto. Hotel location is very convenient to downtown restaurants & shops. I've stayed here 4-5 times and have never met a staff member that wasn't very helpful and friendly. Rooms decor is up-to-date and immaculate. Breakfast buffet is expensive but provides excellent choices and very freshly prepared breakfast items. Pool and hot tub are very relaxing. Rooms are large by today's standards. Will definitely return.
October 7, 2014