Rated 1 out of 5 by Spiff Never Again. Over priced. Poor service.
I arrived at check in time of 3pm and my room was not ready. The person at the desk was not apologetic and was less than friendly. I inquired if the restaurant was open and he said yes. I went to the 2nd floor and it was closed. I then went to the pool to order room service and wait for what I thought was going to be 30 minutes. 1 hr 45 mon later he came out with the key and handed it to me. No offeer to escort me to my room. When I arrived they were still cleaning the room. Another hotel employee was apologetic and offered free breakfast. As the hotel was sold out the only room available was a fireplace suite. It was a dungeon. While a somewhat spacious room it was dark and unattractive. Considering the price, very low value. The hotel lobby is exceedingly small making it somewhat awkward for meeting people. I would not recommend this hotel nor would I stay there ever again.
June 29, 2012
Rated 1 out of 5 by TDLM72 This hotel does not take care of its Platinum Guests
I am extremely disappointed to report my recent stay at the Westin Palo Alto did not meet my expectations of what a Westin property should be. They did not offer a welcome gift, no free continental breakfast, and worst of all... they wanted to charge me to use the internet. Also, some of the electrical plugs in the room did not work. I had to charge my computer in the bathroom, because I did not have the energy to move the large entertainment center. Lastly, the sink water collector lever was not functional.
January 8, 2013
Rated 1 out of 5 by BusinessTraveller Shocked!
I never thought of Westin being the type of hotel where you'd have to carry your own toilet paper and towels, and yet that's exactly what I'll have to do if I'm forced to stay at this venue again. The paper towels and towels were rough as sandpaper! The bedsheets weren't great either -- seemed like low quality merchandise overall. I was shocked!
The room layout was weird -- I tried my best to not be in my room as much as possible. I've been to other Westins before and never had such a horrible experience. And that was when I didn't even have an SPG status. Maybe now that they have me in, I don't get the good rooms anymore?
April 22, 2013
Rated 5 out of 5 by Pinky2287 something keeps bringing me back
Recently got from visit #10 to the Westin and already missed everyone.
Every part of my stay was warm and wonderful. I was there for Canadian Thanksgiving and felt at home with the kindness of everyone.
My room was very clean and I enjoyed the Green Choice Option. It was something I had not chosen before.
The pool area was very quiet and felt spa like, there were times when I was the only one there.
It is located conveniently to Stanford Mall, Town and Country Plaza and the Cal Train – could not be better located.
Enjoyed meals at Soleil and Luna Lounge and had a super time.
Renewing acquaintances with everyone was great and meeting the new additions to the Westin Family was fun.
Can’t wait to go back- possibility sooner than you would think.
December 4, 2014
Rated 5 out of 5 by FrequentPaloAltoVisitor Great Hotel and Location
I have been visiting Palo Alto for decades - primarily to see family and friends, but also on business. However, this was my first stay at the Westin Palo Alto. I chose this hotel because it is within walking distance of the many places I had to be during my short overnight visit to Palo Alto. What a wonderful hotel! The location is great. Everyone I met who works at the hotel was extremely nice, helpful, and professional. The hotel is incredibly clean. This hotel is my new place to stay when staying at a hotel in Palo Alto. I am recommending it to my friends and family and everyone else visiting Palo Alto.
July 31, 2012
Rated 4 out of 5 by EpicMac It's supposed to be about the details
A typically beautiful W property, I was sorely dissapointed with the finer details. I had to call the front desk several times to get a coffee maker, and several more times for a new TV remote. Finally, for the remote issue, I was forced to go the desk myself because no action was taken for over an hour during which time I made 3 calls. No apology from the front desk, just a 'here you go'... Thanks? Food and drink was top notch, but again, the pool/spa area was unkept and arranged such that it allowed guests sitting on the patio to look directly down into the hot tub. Awkward from both perspectives. I became a member of this hotel group specifically because I felt they typically excel in these areas, leading to my dissapointment this visit.
June 24, 2012
Rated 4 out of 5 by Spiritark Get a room near the lift
This is a very functional and clean business hotel. Gets the job done. They have a clear policy in place to recognize platinum guests, and I got upgraded to a junior suite both times I was there.
One small tip would be to request for a room near the lift. The hotel design/structure is rather elongated, and if you get a room way inside, it's going to be a bit of a walk.
November 29, 2014
Rated 1 out of 5 by CRichard Wrong Focus
This is probably the worst Starwood property in the West. They are focused on squeezing every penny out of you versus the comfort of the customer. The staff is friendly, but it is obvious the management has them focused on their priorities instead of the guests. Shoddy room service during the day, they billed me incorrectly and gave me a hassle for a late check out and yes I am Platinum. The bathroom smelled like body odor and this is not the first time.
March 30, 2013