Rated 4 out of 5 by EddyGoldmember This hotel still meets my lofty expectations
We've used this hotel almost every year for eight years. Didn't stay last year but I heard internet was free then. Not this year. As for the ski valet charge, I understand that skis could damage a room, and you have to pay people to sort them for hotel guests. $9 per pair per day per guest far exceeds the employee costs. I suspect profit margins have dwindled, perhaps due to some snowless months. I put my skis in my car, and was happy not to wait in line at the valet in the AM. $30 parking per day represents a 33% increase during my eight year courtship of this hotel, again suggesting profit gaps. If you're gold or platinum, decline your gift and get free wifi. You may have to ask about enhanced rooms, as the girl I dealt with seemed unaware of this aspect of gold and platinum benefits. (If she was aware she didn't offer the enhanced room, but provided one when I asked) I will continue to stay at this hotel.
March 10, 2014
Rated 4 out of 5 by JFC111 Good location for skiing - petty charges
The hotel has a great location next to the ski lifts and village. We went on the President's Day week (school break). Overall we liked the hotel. We were annoyed however at the policy of not allowing skis in the rooms, and "offering" instead a valet-service solution that costs $9/day per pair of skis. This is ridiculous; the hotel should either allow skis in the rooms or provide a free alternate solution. Additionally, they wanted to charge $14/day for internet access in the room; again, this should be a free service. In sum, we liked the hotel, but they should do away with their petty charges for ski storage and internet access...these can add north of $50/day to your bill.
February 24, 2014
Rated 4 out of 5 by lizzie63 First visit to Whistler
Excellent location but hotel a little tired.
My only real complaint was the wifi.
We up graded to Comprehensive bundle & we still had problems with internet connection dropping in & out. Facilities in the hotel complex were very good & valet ski service was also excellent.
March 2, 2014
Rated 4 out of 5 by Ben2012 Nice resort
Great facility near the slopes. Warm and cozy rooms - the loft with kitchenette is a nice touch.
The $30 parking charge is a little expensive given most guests much drive up to the facility.
February 26, 2014
Rated 3 out of 5 by JKNewcastle Disappointed..
Overall enjoyed our stay as our room and the hotel facilities (lobby and pool) were nice. Our biggest issue was on check-in. They were running a big cat to clear the snow and it seemed determined to run us over. Once in, the valets proceeded to box us in with other cars and not provide any assistance. Finally, we were then directed to self park the car, and as the valet didn't know the height of the garage, he said he would check as we pulled in. As it turned out, with our skis on the rack, it was too high. The valet then said he would help pull them off, but then proceeded to throw the wet & muddy skis into the back of our Denali on top of our clean luggage and coats. After we parked we then had to carry the skis up to the ski valet! Our disappointment continued, when we heard that there were separate charges for Wifi, parking and ski valet and I was not impressed at all with the front desk. I would say the ski valet staff, were always nice and having the ability to drop the skis at the outside tent was great. The ski valet, bellman and front desk staff performed well on check-out. The hotel location is great both for skiing and access to the Village. Whistler is so beautiful - we will definitely be back.
February 23, 2014
Rated 3 out of 5 by Marting Nickel and dimed
Rooms are showing their age, had to pay to store our skis! Internet access is extra and doesn't work during peak times (like late afternoon when unwinding after a day of skiing). And the thermostat needed a manual for operation and still had a mind of its own. Thank goodness the skiing was great and Whistler shone through as it always does.
February 19, 2014
Rated 5 out of 5 by POD2014 Exceeded Expectations
Was a little concerned reading previous reviews, but my family (including three teenagers) had a great experience - confessing that we reserved adjoining rooms. The weekend we visited had this property at capacity, but the staff kept up without the slightest hint of being overwhelmed. Thank you!
February 19, 2014
Rated 3 out of 5 by markski56 Little annoyances add up to a negative experience.
We have had good experiences staying here in the past but the staff training seems to have gone downhill. On arrival we were able to check in early although, the clerk did not inform me of the costs involved for parking and ski valet. We got into a suite but found that our request for a King Size bed was not met. I asked if there was one available and the desk clerk said yes but we would have to wait as it was not clean yet. She was kind enough to allow us to wait in the room and said she would contact us when it was ready, guaranteeing that it would be before 4 PM. Having not heard by 4 PM, my wife went down to find that the shift had changed and the new clerk knew nothing about it. Also, she insisted that my wife provide ID before allowing her to move to the King suite. The suite itself was clean and comfortable but well worn. For the cost and reputation, I believe the rooms are ready for a renovation. A couple of days later we came to drop our skis at the tent outside and the Westin employee there advised us that it was closed for the day and we would have to carry them in. When we brought them in I asked at the storage what time the valet service ended and was told 4:00 PM. I checked my cell phone to find it was 4:01!!! On departure, I checked the folio that had been emailed to me and found that I had been charged for one extra ski valet. I called down and admittedly we are not talking about a huge sum of money but the voice on the phone clearly conveyed "why are you bothering me with this?" Nevertheless, she agreed to make the adjustment and I later received an email stating that attached was my updated "final" folio. No change had been made. As you can see, none of these are serious problems however they convey a message that we are not valued as customers. This is a shame as we had been very impressed with the service in the past.
February 18, 2014