Rated 2 out of 5 by Lykki Not what we expected
Spent 5 nights and compared to other stays at similar "star" properties we were not too thrilled.
SPG Gold member we were looking for upgrade - none available. 4pm late check out requested at the beginning of our stay and we were told the last morning we needed to be out of our room at 1pm - so we had to skip the morning skiing to pack up our room. Something we were expecting to do later in the day.
Pool was over chlorinated - almost hard to breath the air with the chemical smell.
Proximity to the lift and village was excellent.
Internet speed was terrible and the property still charges $9.99 if you are not a Gold Member
You MUST check your Skis with their Valet for a fee each day PER person unless you rent from the shop in the hotel. We did just that and were still charged the Valet fee that I needed to have reversed on our bill.
Parking is $30-35 per day!
Our house keeper was the same lady each day and she was fantastic.
Sushi resturant in hotel was great.
January 5, 2013
Rated 2 out of 5 by Yung horrible service
I'm a spg gold member, but my check in time is pass 4pm. I was there to check in by 2pm and was told the room is not ready yet. Came back again at 3:30pm and was told another half hour, when I return again at 4pm, I was told another 20 minutes. The lady who helped me told me they were very busy that day. A hotel like that should not be giving that as an excuse, it's just poor management!!!
The day I check out, one of the cleaning crew knocked on my door at 8:30am to see if they can come in to tidy up!!! Really!?!?!? I have to check in after 4pm, but you going to asked me to leave at 8:30????
Also, as an spg gold member, I took the speedy internet as an check in gift. But the internet is so slow, that I can't even check in to my flight!!
Overall, this is my third time in this hotel in the passed 4 years, and every time I get more disappointed... I guess I'm not going back there anymore!! Unfortunately you guys are the only spg hotel in that area, so I'll have to look into other chsins next time I go back.
January 4, 2013
Rated 4 out of 5 by merit25 Great Vacation, Great Service....Disapointed in room maintanence
We had a terrific stay and vacation in Whistler.
The property location and friendly staff were superb and made our stay very enjoyable.
We were disapointed in the level of upkeep/repair of the room, especially for this level of property.
*One of the telephones did not work
*One of the burners on the stove top did not heat
*Dresser drawers were falling off of the rails.
January 3, 2013
Rated 3 out of 5 by John45S Holiday Stay 2012
Staff was good and very friendly....Location is about the best in Whistler village with easy access to everything. However, I found the hotel to be very "cold" in that it did not take full advantage of its location or facilities to feel like a resort vs. a room near the lifts. Virtually no fire pits or entertainment, Lobby is not a place to relax and get a drink and hotel charges too many fees like ski -storage I have never seen at any comparable property.
January 1, 2013
Rated 4 out of 5 by Kenny604 House keeping missed something.
Everything from front desk staff to restaurant staff has been great!
We liked every bit of our stay except for one little detail!!
After the kids went to sleep, I started to pull out the sofa bed for myself.
In disbelieve, I discovered an old pair of socks stuck inside the sofa bed!
This tells me the bed sheets were not replaced after it was last used!!
I ended up using some towels to cover the sofa with the hope that the pillows are clean!
December 28, 2012
Rated 4 out of 5 by whistler2012 Great location!
I am a gold member. Our room was NOT ready at check in and we needed to wait until 6:30PM for it to be ready. IN addition, on check out, we were NOT able to have a LATE check out. After MUCH debate, we managed to convince the manager to give us a 1:30 checkout, which is NOWHERE near the 4;00 pm checkout. When combined with the exceptionally LATE checkin time (6:30pm on our day of arrival) and our disappointing DEPARTURE time that required a lot of work on our end, EVEN though we are GOLD members, this made for a disappointing GOLD member experience.
December 27, 2012
Rated 5 out of 5 by FamilyFive Great Whislter Trip For Family of Five
Our family of five made our first trip to Whistler to ski on December 18, 2012. It was the first time our 5 and 8 year old had ever put on skiis. Our hotel stay was the best. Hotel staff was excellent and took care of our every need with great urgency. We waited for nothing on this trip. This hotel was more convenient than I could have imagined. 25 yard walk to check the kids in for ski school each morning, and 45 yards away from the Whistler and Blackcomb Gondolas. Best three day vacation we have had. Cannot wait to go back.
December 26, 2012
Rated 5 out of 5 by DinahG Great Hotel Great Location
This is the place to stay in Whistler. Staff is helpful and courteous, rooms are nice, comfortable, and the resort is in a great location.
December 26, 2012
Rated 1 out of 5 by MadPlatium This hotel is just thinking of MONEY!!!
I am SPG platium member, and I asked for little bit early check-in and late check-out, however, they did not honor any with various mon-sense execuses... also, the service is terrible and they told you it is busy busy... no service, get out quick, so more guest, more money.... unbelievable, you need to exame the manager...
December 24, 2012
Rated 5 out of 5 by Eva19 Best location
Once again, I enjoyed my stay & I can state with 100% certainty that with courteous, professional staff, location of the hotel everyone will have wonderful time. I am looking forward to my next stay.
December 23, 2012
Rated 4 out of 5 by tandlski holiday getaway
we have been staying at this hotel over the last several years and it seems quality has gone down hill a little. rooms are not as clean has use to be, dust everywhere (lights ect) millwork in horrible condition from use and water damage in bathrooms. beds not as comfortable (sagging in places-not quiet the heavenly expierence) rooms overall needs a remodel. Very dissapointed in having to pay for ski storeage and overpriced parking, this is a mountain resort and nearly everyone has ski/boarding gear, never paid for this in the past (not cool)...limited internet is not great for a business traveler, free service is SLOW.. other service is overpriced. resturants/bar were great. SPG members treated as regular guests w/limited upgrades (rooms/amenities ect)
December 21, 2012
Rated 5 out of 5 by smc123 Gorgeous
love love this hotel and its location, everyone was super helpful and friendly as it was my first time there, the room was soo cozy witht the fireplace and king size bed!! it also had a kitchenette which is nice so u can cook, also if u like to have a few drinks the lounge is nice but there are also plenty of bars/restaraunts walking distance from the hotel!! ging for x mas next yr!!
December 13, 2012
Rated 5 out of 5 by Verified Reviewer Fantastic hotel in the perfect location
The hotel is in an ideal location for both the Whistler Gondola and the Village. The Valet service was an added advantage at the end of the day, especially when traveling and skiing with children.
December 12, 2012
Rated 5 out of 5 by Verified Reviewer Our dreams came true
We held our wedding at the Whistler Westin, Dec 2011, just days after the hotel had finished a major decor upgrade. We had changed our venue with just 6 weeks to the wedding date as our prior venue involved so many compromises that it was no longer our dream wedding. The Catering and Conference Director and the chef jumped to action, amid their own decor changes, and spoiled us silly! They delivered everything we hoped for and more: single venue for ceremony and reception, great food and hang out space while photos were taken and proximity to the village for those who wanted to explore, beautiful decor for photos outside and inside, dance floor included, care for our guests with food allergies, and desserts that are still being talked about a year later.
December 4, 2012
Rated 2 out of 5 by AnnaB Headache
You would think that 4,5 star hotel can put together correct billing but even simple matter for one-day stay came as a big headache. First, watch your billing in Aubergine Grill, they putting extra on your bill and expect that $4 dollars here or there nobody would paying any attention; second, Westin's system (or people) is fully ignoring the fact that you paid your bill in advance - they still charge you and you have to call 2-3 times and every next employee add the confusion on your bill.
All nice impressions from facility are ruin because of amount of time and effort on telephone and explanations what are wrong this time!
December 2, 2012
Rated 5 out of 5 by kass21 Fabulous Hotel!
This hotel is the perfect location for skiing. The ski valet service is such a wonderful convenience. It is the ideal place for skiing with kids as it is just steps away from the kids club. Staff is friendly. Restaurant staff is incredible - in fact they remembered our family from last year! Highly recommend.
November 28, 2012
Rated 3 out of 5 by Grant Average experience
I have a mixed review that resolves in an average score.
Places to improve? SPG recognition (Paying Platinum got literally nothing, charm factor, service
Bottom line is that beyond the location, there is nothing to keep me coming back. That is quite disappointing. I would rather pay the same price for another hotel that would make my stay feel more special and less like I am doing them a favor.
November 24, 2012
Rated 5 out of 5 by Plinfre Great experience
This is a very nice hotel in Whistler. I highly recommend it!
November 22, 2012
Rated 5 out of 5 by Monkiette Execellent Stay, Friendly Staff, Great location!!!
We loved our stay here. Our room was lovely, with the view over the pool and mountain – breath taking!!
Your staff (front desk, concierge, valet and Fire Rock lounge) were incredible, so friendly, helpful, accommodating and just couldn’t do enough for us to make our stay perfect in every way. It is very obvious to me that Westin Resort Whistler has excellent management that makes sure all guest feel welcome and comfortable. We will be back for sure.
The hotel itself is beautiful ….. very warm and welcoming. Although we only live 90 minutes away, we felt as though we had really been on a vacation. We returned from our stay feeling refreshed and relaxed.
Thank you, thank you ,thank you!!
November 22, 2012
Rated 4 out of 5 by Kevin1970 Great time
Thank you for making our anniversary getaway memorable! We will be back.
As a SPG gold member I appreciate the consistency and attention at check in, more of a "personal" feeling. While our check experience was efficient, it lacked awelcoming feeling and my wife and I felt as if we were bothering the woman whom assisted us. No attention to detail nor recognition of status or other.
November 14, 2012
Rated 4 out of 5 by MK74 Front desk staff needs customer service training.
When we first pulled up to the hotel, we were greeted by friendly and welcoming valet staff. I wish the staff could've followed us inside. The staff at the front desk were quite cold, albeit efficient at providing check in service. A machine could've provided the same service. I was surprised to not even be greeted by a smile and a 'Welcome'. The property was superb. When checking out, we were efficiently, and again without a smile, checked out and proceeded to the bell desk to store our luggage. The bell man was not around and the staff at the front desk ignored us while chatting loudly about weekend plans. Each one of the 4 front desk staff looked over at us but none of them came over to assist us -I guess the personal discussions were much more important than customer service. Once the bell man returned we were given very good service. My only issue with our stay was the service provided by the front desk staff -I expect more from a Starwood property.
November 7, 2012
Rated 5 out of 5 by Digby2 Pet Friendly!
When we came back in from a quick stroll to the park, the bell staff offered a warmed towel to dry off my dog. Love how attentive they were to our needs. Way to go.
October 30, 2012
Rated 5 out of 5 by DH99 Excellent Service and dining experience
This full service hotel is probably in one of the best Whistler Village locations next to shopping and the path to both mountains. The staff is extremely hospitable and is eager to make your stay even more enjoyable.
October 24, 2012
Rated 4 out of 5 by Grizzbear Staff are amazing, very helpful.
Had such a peaceful stay, no noise to put up with. The staff were very accommodating and friendly. We enjoyed the hot tub a lot. The bathroom soap was awesome but the floor on the bathroom was quite slippery, which was the only downfall to our stay.
October 24, 2012
Rated 3 out of 5 by kikky Great hotel, but a hassel to make reservation
Had booked the hotel months prior to arrival.
When I first called in to make reservation, the lady is clueless about how things work in the hotel. It seems really unprofessional when it takes her 15 minutes to take down my personal information and requests TWICE, and at the end she said "Sorry I will ask someone else to call you back because I don't really know how this work". After 2-3 days, I finally received an e-mail about my reservation, but it does not list my speical requests that I discussed over the phone with the reservation lady few days ago, so I had to write an e-mail to confirm if everything I asked is okay. Again, it takes 2 days for someone to respond to my e-mail. 2 weeks before my arrival day, I had to make a sudden change to my date, so I called in to postpond my arrival date to a week later. I have reminded the lady to also change my dinner reservation at the hotel to the revised date, but I never received any confirmation even after I sent 2 reminder e-mails after more than a week of wait. The food at the hotel restaurant, Aubergrine, was great, but the service was way below average. We waited for 30 minutes before our server greets us and to explained what we can pick from our set menu. Another 30 minutes to get our bread and water while there are other server standing around chatting. Our Entrees were brought to the wrong table that came in 1 hour after us. Dessert menu brought to us 2 times even after we had already ordered our desserts. When the server was cleaning up our table, he dropped the bread basket and the breads were rolling all over the floor. I had mentioned about our anniversary celebration dinner 3 times when we made reservation, however not only the restaurant didn't acknowledge that, the service was really poor. Other then the service, everything at the hotel is excellent. However, I do expect a professional service attitude when I stay with a 4.5 stars hotel.
October 17, 2012
Rated 3 out of 5 by SPG99 Service needs improvement
For some reason, the hotel concierge staff had gone home for the day at 2pm on a Sunday. The front desk staff were ill equipped to fill this void. One member said he would research dining options for me and leave a voicemail, but never did. When calling the concierge hotline, they were not willing to make a restaurant reservation for me - I had to do it myself. What's the point of having a concierge then? Overall, there was a very laissez-faire attitude to service at this hotel. The room was fairly nice though.
October 11, 2012
Rated 2 out of 5 by Audi This hotel could do better
Staff was great as well as service. The room was ok but the kingsize bed felt like I was going to roll off. It had a big dip on both sides and a hump in the middle. Did not sleep very well at all. The restaurant was nice but very expensive for breakfast. Definetly over priced. The pool was ok the only problem was that it was in the shade all day. Our friends stayed at the pan pacific mountain side so we hung out at there pool. The best pool patio in whistler. You are in the sun all day long and get to watch the mountain bikers take jumps.
October 11, 2012
Rated 4 out of 5 by Vonna We'll continue annual trips to the hotel
We've visitied the Whistler Westin annually for years, and will continue to do so. Though a great room is never guaranteed, your front-desk staff usually honors our request at check-in for a room upgrade. Our experience in your restaurant this year was a delight, thanks to server Ashley.
September 28, 2012
Rated 4 out of 5 by Mike46 Quiet place
We stayed at this hotel already a few times and appreciate the location ( close to everything) but still very quiet.
Upon check- in we got an upgrade from a junior suite to a one bedroom suite, which was very nice, however their is no executive lounge or something like this at the property.
The room (959) was nice, but needed some updating and it only had a small window, so you needed light all day.
Housekeeping needs to be improved, as we could easily find areas of dust in the bath and living room.
Coming to the bathroom, it is badly light, else very functional but not more.
We dined once in their restaurant, which was a good experience with friendly service.
September 25, 2012
Rated 5 out of 5 by PJ13 Great relaxing Resort in Whister
I have stayed three times at this property in the past year and every time I am pleased with the consistent great service that I receive. The hotel is conveniently located and has nice spacious rooms and suites. The staff always explain the amenities and location of the room being provided at check in and are polite and professional. The facilities are great and its the perfect place to kick back after a great day of biking, hiking or shopping.
September 22, 2012