The Westin Resort & Spa, Whistler

  • 4090 Whistler Way
  • Whistler,
  • British Columbia
  • V0N 1B4
  • Canada
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Rated 3.9 out of 5 by 182 reviewers.
Rated 1 out of 5 by Very disappointed this time i reviewed this hotel in Jan and it was great,this stay not so much, i know the hotel was sold out,but room this time was very small,last time was upgraded to loft unit,this time given very small room,as for the room1024 it missing fire grate so very unsafe with wires showing,as it was very dangerous,i talked to someone who said they would fix it,but no one showed up(not great with small kids)one on the nights i went to front desk to ask for a pencil as my son needed one for work and front staff girl was very rude and told me Westin has no pencil in all the hotel(really)not one in the back office,also i know it was not the fault but elevator broken on Sunday to get to underground parking,very hard to access anything and to top it all off it was raining and the hotel was out of umbrellas, it just seemed no one cares,anyway i must be a gluten for punishment as i am going back next weekend April 7, 2014
Rated 5 out of 5 by great staff and a great hotel When we arrived at the Westin we were immediately recongised as platinium guests and upgraded to the top floor in the north tower facing away from the hustle and bustle for a quiter stay, also upgraded from a studio to a one bed apt. which was much larger and bigger kitchen, our rooms were large, newly decorated and very comfortable. My wife and i were delighted with our platinium upgrades after our long flight from dublin ireland. This was our first time to ski Whistler and also visit Canada, Before we arrived at the westin we co ordinated our ski tickets and dinners with ian at concierge, he was most helpful to us which saved us considerable money. I would also like to complement Daniel the duty manager for his help in resolving a small problem without fuss and completely to our satisfaction. THANK YOU WESTIN for a wonderful vacation. For a great and reasonable wax and sharpen go to whistler village sports and ask for Ged. January 29, 2012
Rated 5 out of 5 by Great Hotel The location of the Westin is marvelous, especially if you have children. The walk to the lifts in ski boots, carrying your skis can be difficult. To then have a pool, hot tub and sauna to look forward to after a day of skiing, is awesome. This was our second stay. It is pricy, but you get quality for your money. January 19, 2012
Rated 5 out of 5 by Very Nice Resort Hotel The room is very comfortable. Kitchen is handy for our stay and saves us a lot of money on food. The bed and shower are always the best with Starwood hotels. If the hotel could provide more tablewares that can save us from turning on the dishwasher after evey meal. The location is great, very close to the ski slope. The hotel even has staff to pick up our ski equipment every afternoon right at the ski slop to save us from carrying the equipments to walk back to the ski shop. The only disappointments that we have are there's no hot cocoa or any christmas goodies in the lobby. December 27, 2011
Rated 5 out of 5 by Cozy and located well Overall great stay at this Westin Whistler. The room was cozy and comfortable. The food at the on site restaurant was on par. Relatively good view (8th floor east). Enjoying being able to walk from resort to village for everything. Some things to consider - although if you're staying at Westin, cost is not typically a major concern but some of the fees were a bit over the top (on site restaurant, room service, parking, movies and snack charges). 1 bedroom suite had queen... so close to walls we had to walk sideways to navigate around bed. Found and killed 4 large ants wandering the room. Room was so warm we had to open windows to maintain comfortable temperature. Some minor mildew in bathroom. Noise was minor (could hear conversations through walls and some kids running on floor above. If there is a concert at the ski lift, you will hear it. Spa was super, we had couples massage and milk bath. Pool a bit small, especially with kids - they need ample room to play. Indoor-outdoor pool was a cool feature. Since we were on the east wing (better view?) it felt a little awkward walking to spa/pool in robe passing by the conference rooms. Service was on par for a Westin. April 14, 2013
Rated 4 out of 5 by Good location for skiing - petty charges The hotel has a great location next to the ski lifts and village. We went on the President's Day week (school break). Overall we liked the hotel. We were annoyed however at the policy of not allowing skis in the rooms, and "offering" instead a valet-service solution that costs $9/day per pair of skis. This is ridiculous; the hotel should either allow skis in the rooms or provide a free alternate solution. Additionally, they wanted to charge $14/day for internet access in the room; again, this should be a free service. In sum, we liked the hotel, but they should do away with their petty charges for ski storage and internet access...these can add north of $50/day to your bill. February 24, 2014
Rated 5 out of 5 by Location and A Premere SPG Property This is a wonderful hotel for a luxury ski vacation and for families. The location is epic -- it is right at the main gondola (I think the gondola building is even attached to the hotel), and the beautiful village starts just past the lift. Ski rentals, the ski valet, and shops are all located on the property as you walk towards the slopes. And check in for the Whistler Ski School is right outside the slope-side doors. The rooms are large and quiet, with kitchenettes and fireplaces. And the staff is wonderful, with a great attention to detail. The concierge can have all of your lift tickets, rental vouchers, and ski school material ready at check in. This Winter will be the fourth year in a row for my family. I'm looking forward to another perfect stay. August 13, 2013
Rated 4 out of 5 by This hotel still meets my lofty expectations We've used this hotel almost every year for eight years. Didn't stay last year but I heard internet was free then. Not this year. As for the ski valet charge, I understand that skis could damage a room, and you have to pay people to sort them for hotel guests. $9 per pair per day per guest far exceeds the employee costs. I suspect profit margins have dwindled, perhaps due to some snowless months. I put my skis in my car, and was happy not to wait in line at the valet in the AM. $30 parking per day represents a 33% increase during my eight year courtship of this hotel, again suggesting profit gaps. If you're gold or platinum, decline your gift and get free wifi. You may have to ask about enhanced rooms, as the girl I dealt with seemed unaware of this aspect of gold and platinum benefits. (If she was aware she didn't offer the enhanced room, but provided one when I asked) I will continue to stay at this hotel. March 10, 2014
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