Rated 3 out of 5 by Manfromwack Good but not for the price
Nice hotel and GREAT location. Rooms need a refresher and maybe some have already, but mine wasn't (still clean though). Outside is being done so that's a great sign. Beds were great, so that combined with location still make this a place to stay IF the pricing is right. Do not overpay to stay here unless you get an updated room (not sure if those exist yet though).
September 16, 2014
Rated 1 out of 5 by Sally16 Disapointment!!!
This hotel was a big disappointment.
The room was shabby, paint off wall, mold in shower, dirty grout in showder, dirty carpet, dirt on faux leather dining chairs, fireplace did not work (they did fix), remote sound and mute did not work, paint chipped on molding in bathroom, bed dreadful, large indentation and sagging, finish off fireplace mantel, baseboards scuffed and dirty,
September 23, 2014
Rated 2 out of 5 by EVJohnny Hidden Parking Rates - not for local BC & WA residences
I recently stayed at the Westin Whistler with my wife and newborn. Upon arrival, I was told that parking was not included in the rate, even though on the Westin Whistler website, there is an explicit public advertisement that state local BC and WA guests who show valid ID (which I had) had parking complimentary with their stay. The front desk manager, tried to explain they do not advertise that, I showed him the webpage on their own site, he then went on to try to explain how different rates include and exclude parking. $30 extra per night was added to my 2 nights stay. I feel that local guests from BC/WA area are treated like 2nd class citizens since it appears The Westin Whistler's target guest is really the international traveler, which my family and I were not. I would not stay there again, even though I am a SPG member. Plenty of other hotels in Whistler to choose from.
September 14, 2014
Rated 5 out of 5 by AKC33 Excellent hotel
My husband & I stayed here for 2 nights. Front desk staff is extremely nice. We had a one bedroom room; it was small but comfortable and there was a small balcony which was nice.
Only 1 complaint. During our first day of breakfast, we couldn't get any service. I ended up getting my own drinks (breakfast was a buffet so the server only had to bring drinks). The manager on duty recognized the poor service and made it right, which we appreciated. We ended up at the restaurant for dinner. Service was much better! The food was good but I felt it was overpriced (which I guess is to be expected at such a location).
September 4, 2014
Rated 5 out of 5 by gyhang Great stay like before
this is my 2nd time stay here, everything like before. Nice location.
September 10, 2014
Rated 5 out of 5 by romanticAtHeart Location, location, location
A wonderful stay with an amazing upgrade, beautiful surroundings in the heart of whistler, and incredible, responsive, grounded and friendly staff, in a location that sets the heart a flutter and the body moving to all the pleasures that is the core of whistler in september!
September 8, 2014
Rated 3 out of 5 by Dero17367 The fee I paid is a rip-off in my opinion
A hotel with a lot of EXTRAS:
- Staffs are extra nice
- Bed & pillows are extra comfortable
- Breakfast is extra fee
- Room wifi is extra fee
- Bottled water is extra fee
- Movie channels are extra fee
- Parking is $30 extra
- No daily newspaper
- Published check-out time is 3pm but in reality it's 11am. May be stretched up to 12:30 upon request, depending on room's availability. Considering that their check-in time is quite late at 4pm, an average guest will only get a measly 19 hrs of stay.
September 1, 2014
Rated 2 out of 5 by Radio Expensive and horrible experience
We had booked our rooms weeks in advance to ensure that our three rooms would be next to one another. Only two rooms were next to each other. The other room was on the same floor but way down another hallway and it wasn't even ready when we arrived. The room had wet carpets. When we asked for extra coffee we got a total of one package of coffee. We had noisy people in the room next to ours and could get no sleep at all. One of our rooms didn't get cleaned at all the whole day even though the "do not disturb" sign was removed.In addition, we had extra charges on our bill which were not valid. I would not stay in this hotel again.
August 18, 2014