Rated 1 out of 5 by LB2015 Disappointing Treatment
I was very excited to stay at this resort for my anniversary but when my flight was cancelled due to weather, the staff was completely unwilling to work with us on rescheduling the reservation, so we had to forfeit the entire trip without any hope of recouping any of the costs. I cannot recommend a hotel that treats a Platinum member as inconsiderately as I feel that I was treated.
February 11, 2015
Rated 4 out of 5 by JerryB604 Not too bad...
The hotel room was good, and the staff were nice, and overall it was quiet which is what i like about hotels - is no noise from hallways etc. Bed was very comfortable as well. I am however dissapointed with the ammenenties as we went to go enjoy the hot tub and there were so many children running around and splashing in the hot tub at 9pm, that i think they should have an earlier curfew for "adults only".
February 10, 2015
Rated 3 out of 5 by Emsalpri Lagging behind
This was my 4th time spending Christmas at this hotel and I must say that every year the overall experience gets worse. The staff is polite and responsive but the facilities do not meet what I consider the Westin bar. Housekeeping was terrible, they do change your towels and make your bed but if you expect some cleaning forget it. The restaurant is far too small for this hotel, it is always packed and understaffed and more importantly there's extremely limited options. Overall our experience was just ok clearly worse than in the past with no signs of recovery any time soon.
December 29, 2014
Rated 5 out of 5 by Privet Cozy and located well
Overall great stay at this Westin Whistler. The room was cozy and comfortable. The food at the on site restaurant was on par. Relatively good view (8th floor east). Enjoying being able to walk from resort to village for everything. Some things to consider - although if you're staying at Westin, cost is not typically a major concern but some of the fees were a bit over the top (on site restaurant, room service, parking, movies and snack charges). 1 bedroom suite had queen... so close to walls we had to walk sideways to navigate around bed. Found and killed 4 large ants wandering the room. Room was so warm we had to open windows to maintain comfortable temperature. Some minor mildew in bathroom. Noise was minor (could hear conversations through walls and some kids running on floor above. If there is a concert at the ski lift, you will hear it. Spa was super, we had couples massage and milk bath. Pool a bit small, especially with kids - they need ample room to play. Indoor-outdoor pool was a cool feature. Since we were on the east wing (better view?) it felt a little awkward walking to spa/pool in robe passing by the conference rooms. Service was on par for a Westin.
April 14, 2013
Rated 5 out of 5 by spiritandstyle great staff and a great hotel
When we arrived at the Westin we were immediately recongised as platinium guests and upgraded to the top floor in the north tower facing away from the hustle and bustle for a quiter stay, also upgraded from a studio to a one bed apt. which was much larger and bigger kitchen, our rooms were large, newly decorated and very comfortable. My wife and i were delighted with our platinium upgrades after our long flight from dublin ireland.
This was our first time to ski Whistler and also visit Canada, Before we arrived at the westin we co ordinated our ski tickets and dinners with ian at concierge, he was most helpful to us which saved us considerable money.
I would also like to complement Daniel the duty manager for his help in resolving a small problem without fuss and completely to our satisfaction. THANK YOU WESTIN for a wonderful vacation.
For a great and reasonable wax and sharpen go to whistler village sports and ask for Ged.
January 29, 2012
Rated 5 out of 5 by Coupeville510 Great Hotel
The location of the Westin is marvelous, especially if you have children. The walk to the lifts in ski boots, carrying your skis can be difficult. To then have a pool, hot tub and sauna to look forward to after a day of skiing, is awesome. This was our second stay. It is pricy, but you get quality for your money.
January 19, 2012
Rated 5 out of 5 by Flora Very Nice Resort Hotel
The room is very comfortable. Kitchen is handy for our stay and saves us a lot of money on food. The bed and shower are always the best with Starwood hotels. If the hotel could provide more tablewares that can save us from turning on the dishwasher after evey meal. The location is great, very close to the ski slope. The hotel even has staff to pick up our ski equipment every afternoon right at the ski slop to save us from carrying the equipments to walk back to the ski shop. The only disappointments that we have are there's no hot cocoa or any christmas goodies in the lobby.
December 27, 2011
Rated 3 out of 5 by DerekL Crazy Christmas Holiday
My wife and I spent one night (12/26-27) at Westin Whistler for our second anniversary, and enjoy some long-waited snowboarding.
Upon check-in, we requested late check out, and understandably, because of how busy the facility is during Christmas, we were only given until 12pm to check out. But about one hour later after we arrive at our room, we see a note under the door stating that everyone needs to check out before 11am. Not until some clarifying did we sort this out, but not exactly how I want to spend my time.
The room is slightly outdated, but well maintained. We especially enjoyed how close the hotel is to the gondola - less than 1 minute walk from door to the lift. There're also cart you can drop off your ski/board next to ticket office, so you don't have to carry them back to the hotel.
We did, run into some issues during our stay. First, we discovered someone else's contact lens on the under the comforter on the sheet. Which prompt a refresh of the sheets. We were glad that someone came within minutes and did a full refresh very quickly, but it could be much better for it to not happen at all. Second, we were offered to have the final bill send to my e-mail, and 2 days later I still don't have it (yes I've check the spam folder).
I'd still recommend this facility, due to understandably madness during Christmas, and it's proximity to the ski resort.
December 28, 2014