Rated 5 out of 5 by PaulEdm Great customer service.
During our conference your staff were always upbeat, polite and considerate. Their aim was always to provide a superior guest experience during my 3 days. Well done Westin Whistler!
October 19, 2014
Rated 5 out of 5 by Scottb46 A home away from home
We felt comfortable from the time we arrived until our departure.
October 13, 2014
Rated 1 out of 5 by Congress974 Unexplained charges
After checking out extra charges were added to the bill. Hotel is unwilling to justify.
October 12, 2014
Rated 4 out of 5 by congressdelegate october 3 to 5
The hotel is quite fine and the room accommodation was excellent. Improvement is required with handling the bicycle storage request for this guest. Staff is poorly informed; the bike cage is not well signed; and this experience was difficult to understand given that Whistler is such a biking destination.
October 7, 2014
Rated 3 out of 5 by Manfromwack Good but not for the price
Nice hotel and GREAT location. Rooms need a refresher and maybe some have already, but mine wasn't (still clean though). Outside is being done so that's a great sign. Beds were great, so that combined with location still make this a place to stay IF the pricing is right. Do not overpay to stay here unless you get an updated room (not sure if those exist yet though).
September 16, 2014
Rated 1 out of 5 by Sally16 Disapointment!!!
This hotel was a big disappointment.
The room was shabby, paint off wall, mold in shower, dirty grout in showder, dirty carpet, dirt on faux leather dining chairs, fireplace did not work (they did fix), remote sound and mute did not work, paint chipped on molding in bathroom, bed dreadful, large indentation and sagging, finish off fireplace mantel, baseboards scuffed and dirty,
September 23, 2014
Rated 5 out of 5 by AKC33 Excellent hotel
My husband & I stayed here for 2 nights. Front desk staff is extremely nice. We had a one bedroom room; it was small but comfortable and there was a small balcony which was nice.
Only 1 complaint. During our first day of breakfast, we couldn't get any service. I ended up getting my own drinks (breakfast was a buffet so the server only had to bring drinks). The manager on duty recognized the poor service and made it right, which we appreciated. We ended up at the restaurant for dinner. Service was much better! The food was good but I felt it was overpriced (which I guess is to be expected at such a location).
September 4, 2014
Rated 5 out of 5 by spiritandstyle great staff and a great hotel
When we arrived at the Westin we were immediately recongised as platinium guests and upgraded to the top floor in the north tower facing away from the hustle and bustle for a quiter stay, also upgraded from a studio to a one bed apt. which was much larger and bigger kitchen, our rooms were large, newly decorated and very comfortable. My wife and i were delighted with our platinium upgrades after our long flight from dublin ireland.
This was our first time to ski Whistler and also visit Canada, Before we arrived at the westin we co ordinated our ski tickets and dinners with ian at concierge, he was most helpful to us which saved us considerable money.
I would also like to complement Daniel the duty manager for his help in resolving a small problem without fuss and completely to our satisfaction. THANK YOU WESTIN for a wonderful vacation.
For a great and reasonable wax and sharpen go to whistler village sports and ask for Ged.
January 29, 2012