Rated 4 out of 5 by Papalorne What? There was dairy in my turkey wrap.
I enjoyed my stay BUT, when I had breakfast in the restaurant on the 29th I ordered the turkey wrap and confirmed with my server that there was no dairy in the wrap. As I was part way through consuming my turkey wrap I discovered it contained cheese which was melted throughout, My server was no where to be found so I didn't get to confront him. Needless to say, I had issues the remainder of the day due to the dairy I had consumed. I was most uncomfortable during the conference I attended. If you have any idea what it is like to consume dairy when one is lactose intolerant, you'd understand. It was a waste of $30.00 because I could not eat my entire breakfast.
December 2, 2013
Rated 4 out of 5 by guesswho Like the hotel
Overall nice hotel. Only issue was finding power outlets for my phone and computer. There we no accessible outlets on or near the desk or nightstand without unplugging the lamps.
November 26, 2013
Rated 3 out of 5 by vanariesboy Need to iron out the kinks
We stayed here for the Canadian Thanksgiving weekend in October 2013. The hotel is a nice facility located right next to Skier's Plaza in Whistler Village, but service was lacking in a few areas.
I had booked a studio suite and was not upgraded to a one-bedroom suite as a Platinum member, despite them being available. We did, however, receive a studio suite on the top floor with beautiful high ceilings. Having the sun shine through the window onto the Heavenly Bed in the morning was very nice.
The restaurant was closed for renovations while we stayed, and the only available breakfast was through room service. This was a disaster for two out of the three nights we stayed. The Service Express operator didn't know what was included in the breakfast, and the order was delivered wrong twice. We waited over an hour for toast and juice which never arrived. We did, however, receive a handwritten card and a bottle of wine from the front desk manager for the trouble, which was a nice gesture.
We were hoping for some help from the concierge on local fall restaurant deals, but he went on vacation beginning Saturday (of a long weekend??), which was unfortunate.
We really enjoyed the bright and airy fitness centre, the indoor/outdoor pool, the outdoor hot tub, and the eucalyptus steam room, which I have recommended to many others. It was busy, though, so I can imagine how packed it must be during ski season.
Overall, the facility and the location are great, so I think we'll be back. I hope they get the kinks ironed out for ski season.
November 17, 2013
Rated 5 out of 5 by emmayee Westin is my home away from home
We come to the Westin Whistler at least 2-3 times a year and everyone is always friendly upon arrival and they remember your names! We just got a dog and LOVE the Heavenly Dog Bed and Bowls. Always a great vacation when at the Westin Whistler.
November 12, 2013
Rated 5 out of 5 by MattW Location and A Premere SPG Property
This is a wonderful hotel for a luxury ski vacation and for families. The location is epic -- it is right at the main gondola (I think the gondola building is even attached to the hotel), and the beautiful village starts just past the lift. Ski rentals, the ski valet, and shops are all located on the property as you walk towards the slopes. And check in for the Whistler Ski School is right outside the slope-side doors.
The rooms are large and quiet, with kitchenettes and fireplaces. And the staff is wonderful, with a great attention to detail. The concierge can have all of your lift tickets, rental vouchers, and ski school material ready at check in.
This Winter will be the fourth year in a row for my family. I'm looking forward to another perfect stay.
August 13, 2013
Rated 3 out of 5 by LUP03 Not what I expected.
We decided to stay at this hotel, as our main reason for the trip was to do the Whistler Food Tour, and the meeting place is at the lounge of this hotel. I requested an earlier check-in (3 pm) while making the reservation, because 4pm would be cutting it close to when we had to leave for the tour. We arrived, parked and registered early. They took down my cell phone number, and said they would call me when our room was ready. It was 3:20 and no call. We went back to the front desk to inquire - this was when we found out our room was indeed ready. When I told them someone was supposed call us, she just shrugged her shoulders. The carpets down the hallway to our room was filled with crumbs and debris that looked like it wasn't vacuumed in a while. It was in the same shape the next day. The room was adequate. Dishes were clean but still in the dishwasher. I left my cleaning chores at home. I certainly didn't expect to have to put the dishes away from the previous guests! Upon retiring to bed, we noticed our pillows were stinky.. like a dog smell stinky. Thankfully we were able to sleep with our window open. For the price we paid for a higher end hotel in the shoulder season, we feel we did not get a very good value for our money. Too bad, we tried!
October 15, 2013
Rated 5 out of 5 by spiritandstyle great staff and a great hotel
When we arrived at the Westin we were immediately recongised as platinium guests and upgraded to the top floor in the north tower facing away from the hustle and bustle for a quiter stay, also upgraded from a studio to a one bed apt. which was much larger and bigger kitchen, our rooms were large, newly decorated and very comfortable. My wife and i were delighted with our platinium upgrades after our long flight from dublin ireland.
This was our first time to ski Whistler and also visit Canada, Before we arrived at the westin we co ordinated our ski tickets and dinners with ian at concierge, he was most helpful to us which saved us considerable money.
I would also like to complement Daniel the duty manager for his help in resolving a small problem without fuss and completely to our satisfaction. THANK YOU WESTIN for a wonderful vacation.
For a great and reasonable wax and sharpen go to whistler village sports and ask for Ged.
January 29, 2012
Rated 5 out of 5 by Coupeville510 Great Hotel
The location of the Westin is marvelous, especially if you have children. The walk to the lifts in ski boots, carrying your skis can be difficult. To then have a pool, hot tub and sauna to look forward to after a day of skiing, is awesome. This was our second stay. It is pricy, but you get quality for your money.
January 19, 2012