Rated 4 out of 5 by myna808 Poor front desk
Your front desk service was poor. We were told that they would call when room was ready (I was waiting in the lobby and informed them where I was). Did not call, went back at 4:00PM room was ready.. Then they gave us the key to the room that we were given earlier (had 2 rooms). Went back down, got correct room..Front desk then cancelled all room keys for first room. My son could not get into the room and had to go back to front desk so they could correct this.
April 10, 2016
Rated 2 out of 5 by itravel2much 3rd stay at this location. Declining each time.
Check in: Was told that there were no upgrades available, even for a LIFETIME PLATINUM SPG member travelling with his wife and 2 children. Either this lady was mistaken or lied to me as I could see several suites from my balcony that were never occupied. (Shades were pulled 24hr/day)
Housekeeping: Housekeeping NEVER vacuumed room. Piece of receipt that had dropped on floor was there from our first night to our last day, 3 days.
Room: Rear burner for stove in kitchenette would not work. Reported it to young man at front desk. Burner was never repaired. Discussed issue with same young man when I check out and his response was "I put the notification in the system."
Housekeeping: One day housekeeping left no toiletries, removed the used and left nothing.
Room: Air conditioning did not work. Not big issue because of being able to open balcony door.
April 8, 2016
Rated 5 out of 5 by LisaD The Westin Whistler ROCKS!
Our family has been to the Westin WHistler now for several years. Before kids several times and now the last four years with our 6 and 9 year old. We cannot say enough about the positive experience we have every year at the Westin Whistler. We LOVE everything about WHistler but the staff at the Westin make our time spent there even better. This year we would like to acknowledge Carolyn at the front desk who was incredibly helpful when we had a last minute change of plans and needed to change rooms. THANK YOU!!!! Naomi in concierge, who for years has been very helpful and gracious, Seike at Grill and Vine who let us host my daughters birthday cake in the restaurant and the staff there who refused to let me help bus the dishes. :) It was the best party ever! Thank you...and last but not least...Matt in Valet. This guy is the BEST...for real...Matt truly honors the Westin brand standard in all ways. Out of no where he appears when you least expect it and saves the day..Matt I hope your managers read this in front of everyone and they nickname you some kind of superhero! LOL. You truly are the best and every year we appreciate seeing you and the way you truly perform at excellence at your hotel. To the leadership at the Westin Whistler...GREAT JOB as we all know "The Speed of the Leader is the Speed of the Team"
April 6, 2016
Rated 5 out of 5 by blainer Love The Westin Whistler
Best hotel in Whistler by far!
Pool and hot tub are both indoor and out, so you can get out of the pool in the warmth when it is freezing outside.
Staff is always courteous and friendly, I've never come across someone there otherwise.
Rooms are always clean, housekeeping does a very good job.
The ski valet is the best. Being able to drop your equipment off in front of the Longhorn is a great feature instead of having to lug it back to the hotel.
Definitely recommend this hotel to anyone who wants to experience the magic of Whistler
March 31, 2016
Rated 2 out of 5 by BigJohn111 Bad Value for Price charged
*Bad Housekeeping, Rooms where not cleaned well. Hair from staff on towels etc.
*Spa Area is filthy and uninviting
*Air Condition was broke
*Video on Demand did not work
*Worst check out experience ever! Thank You for that Rachael. First and last time in this hotel for sure.
March 22, 2016
Rated 1 out of 5 by Star123987 Westin Whistler
This hotel had the lease competent cleaning staff. They didn't clean the room well - left garbage, didn't hang up robes or towels, left ironing board out etc. I had to call down multiple times to complain and the cleaning service never improved. It made our stay very unpleasant and does not make me want to ever come back to this hotel. It was well below the standards of other Starwood properties.
March 1, 2016
Rated 1 out of 5 by Jon353 Cramped bedroom
The bedroom in our one-bedroom suite was so small that it was not possible to open the wardrobe doors properly - the bed was in the way, It meant that we had to squeeze between the doors just to access clothes and the in-room safe. This seems to me to be a fundamental failing in what purports to be a high-quality hotel. The other aspects of the hotel were acceptable or good.
February 14, 2016
Rated 4 out of 5 by Jana424 Please fix the workout room
We've stayed here a few times and the workout room continues to deteriorate. The rooms are average+ for a Westin; they see alot of wear and tear in the winter months, but for the price, the rooms are average or just above. The overall hotel is quite nice. Given so many people here are into their health and fitness it would be really great if the workout room reflected that at this particular property.
February 12, 2016