Rated 3 out of 5 by Ken32751 Fell short of expectations
What a disappointment! While property is beautifully located, situated in whistler village, the hotel falls short in the attention given to it by staff. As a Starwoods gold member, my wife and I were recognized at checkin and treated graciously. Our upgraded room was not ready at checkin (3:00pm) and we were offered another room that was "just like the original one". We accepted the room, but were disappointed and asked for the original room. While the room was still not ready, the front desk suggested they will call us when the room was available and that we should go walk around d the village.. Expecting a short delay, we did so. Almost 4 hours later, receiving no call,we went back to the front desk and received a modified apology for the performance. We checked into the upgraded room and didn't notice it was an upgrade. As a gesture of good faith, the manager on duty offered to provide breakfast buffet coupons and that they would be sent to our room. At 8:00 am,the vouchers had not been delivered. I called the front desk and they arrived 30 minutes later.
Two other items.- the bed was not comfortable and we spent most of the night tossing and turning.. Next, trying to get guest services on the phone is about a 10 minute wait on hold.
Bottom line, I love Westin and SPG, but this properties staffing performance needs to be addressed.
July 20, 2016
Rated 4 out of 5 by PacemakerMK Perfect Weekend Getaway
The property in the summer is just as vibrant and fun as it is in the winter. The staff went above and beyond to take care of us the entire time from booking the bobsleigh excursion to making dinner reservations on the fly. Even with it being Canada Day Weekend, the hotel didn't feel cramped or busy even though it was. Did the Platinum continental breakfast in the restaurant which was always filled with fresh food and a good assortment of everything. I would definitely recommend it if you are looking for a quiet weekend out of the city and a good place to relax in the mountains.
July 18, 2016
Rated 2 out of 5 by Spg604 Westin whistler did not meet my expectations
With all the choices to stay in Whistler, I thought I would stay loyal and stay at a Westin. Although updated, the hotel is still older and the rooms are small. We initially booked a deluxe studio and even for 2 people it felt cramped and there wasn't really anywhere to sit, other than the bed.
And with all the positive comments about my spg status, the front desk check in people didn't really do anything special to recognize it. They also forgot to ask me about my late check out time that I had requested (which I ended up clarifying in the morning - a little rushed to get out of there). And they didn't send me my folio or put it under the door so I left the hotel not really knowing what I owe! Yes, I could have asked but I was in a rush to get out of there.
I've stayed at many Westin's and have had much better experiences. The mistakes at this one were minor but it really did sour my mini getaway because I felt like I was constantly dealing with front desk to rectify my room situation. I wrote to the hotel about my experience, and although I got an initial response saying "they will look into this".. It's been a week since then and I have heard nothing. This just adds to my negative experience with them. Oh well. I definitely won't stay there again nor would I ever recommend it to my friends or family.
July 10, 2016
Rated 5 out of 5 by Dan1234567 30th Birthday Trip
Incredible hotel. Booked on points for one night in September for my wife's 30th birthday. The hotel staff could not have been nicer, friendlier, and more helpful. The hotel itself was gorgeous and the room was stunning. Next time we're in the Vancouver area, we'll make a trip out to Whistler just to stay here again.
June 28, 2016
Rated 4 out of 5 by TL32 Really enjoyed our stay!
The hotel and staff were wonderful. Unfortunately we were very disappointed in the resturant. We had a gift card given to us for our anniversary. The gift card was not good for alcohol or gratuity. This was not told to our children when they purchased it. We could not eat enough food to use the whole gift card and the resturant would not allow us to use it for two meals. Very disappointing. We ended up wasting some of the gift card.
June 7, 2016
Rated 4 out of 5 by myna808 Poor front desk
Your front desk service was poor. We were told that they would call when room was ready (I was waiting in the lobby and informed them where I was). Did not call, went back at 4:00PM room was ready.. Then they gave us the key to the room that we were given earlier (had 2 rooms). Went back down, got correct room..Front desk then cancelled all room keys for first room. My son could not get into the room and had to go back to front desk so they could correct this.
April 10, 2016
Rated 2 out of 5 by itravel2much 3rd stay at this location. Declining each time.
Check in: Was told that there were no upgrades available, even for a LIFETIME PLATINUM SPG member travelling with his wife and 2 children. Either this lady was mistaken or lied to me as I could see several suites from my balcony that were never occupied. (Shades were pulled 24hr/day)
Housekeeping: Housekeeping NEVER vacuumed room. Piece of receipt that had dropped on floor was there from our first night to our last day, 3 days.
Room: Rear burner for stove in kitchenette would not work. Reported it to young man at front desk. Burner was never repaired. Discussed issue with same young man when I check out and his response was "I put the notification in the system."
Housekeeping: One day housekeeping left no toiletries, removed the used and left nothing.
Room: Air conditioning did not work. Not big issue because of being able to open balcony door.
April 8, 2016
Rated 5 out of 5 by LisaD The Westin Whistler ROCKS!
Our family has been to the Westin WHistler now for several years. Before kids several times and now the last four years with our 6 and 9 year old. We cannot say enough about the positive experience we have every year at the Westin Whistler. We LOVE everything about WHistler but the staff at the Westin make our time spent there even better. This year we would like to acknowledge Carolyn at the front desk who was incredibly helpful when we had a last minute change of plans and needed to change rooms. THANK YOU!!!! Naomi in concierge, who for years has been very helpful and gracious, Seike at Grill and Vine who let us host my daughters birthday cake in the restaurant and the staff there who refused to let me help bus the dishes. :) It was the best party ever! Thank you...and last but not least...Matt in Valet. This guy is the BEST...for real...Matt truly honors the Westin brand standard in all ways. Out of no where he appears when you least expect it and saves the day..Matt I hope your managers read this in front of everyone and they nickname you some kind of superhero! LOL. You truly are the best and every year we appreciate seeing you and the way you truly perform at excellence at your hotel. To the leadership at the Westin Whistler...GREAT JOB as we all know "The Speed of the Leader is the Speed of the Team"
April 6, 2016