Rated 1 out of 5 by RobertS66 Unsympathic toward loyal Starwood customers
I honestly can't review the hotel. I booked 3 nights via SPG Points. My wife broke her foot and needs surgery to correct it, I had to cancel the trip 17 days prior to arrival. The policy is 21 days. I called two separate times to dicuss this and explain the situation. There is no sympathy expressed or flexibility in the policy. The hotel charged me over $1700 for three nights at a hotel I will never see. Of course I have the option to have them take my points instead of the cash. I find it very disappointing ironic that a company that tries to inspire loyalty in their customer base is so uncaring about their customers medical situations, and the personal financial impact of their inflexibility.
March 18, 2015
Rated 5 out of 5 by SeattleMer A favorite place to stay in Whistler
We love the Westin in Whistler... great location near the gondola, and the rooms are outfitted with smartly equipped compact kitchens that make it easy to stay in for a night, or make breakfast before heading out for the day's activities.
The hotel is steps from the heart of Whistler Village, yet just at the edge enough to minimize noise from late night revelers.
Staff is second to none.
March 23, 2015
Rated 5 out of 5 by BuckM Westin Whistler a Good Choice
As Close to the lifts as any place in Whistler but just far enough from the noisy bars in the centre of the village so that you can enjoy your sleep.
March 17, 2015
Rated 1 out of 5 by LupoGrigio Not a Real Westin
16,000 points a night for a grubby little room overlooking a stairwell - and that's the Gold Preferred upgrade room. Great location but just an average hotel trading on the Westin brand. Would recommend renting a condo in the village over this place.
March 15, 2015
Rated 1 out of 5 by LB2015 Disappointing Treatment
I was very excited to stay at this resort for my anniversary but when my flight was cancelled due to weather, the staff was completely unwilling to work with us on rescheduling the reservation, so we had to forfeit the entire trip without any hope of recouping any of the costs. I cannot recommend a hotel that treats a Platinum member as inconsiderately as I feel that I was treated.
February 11, 2015
Rated 5 out of 5 by HWinHK Superb
The Westin Whistler provided us with a terrific ski vacation. And great value. With terrific people. What more can one ask.
Highlights: next door to the Gondola and lifts. They even had a tent 25? 40? feet from the end of the ski run into the village to pick up your skiis for overnight storage.
Varied facilities including outside jacuzzi and indoor / outdoor pool kept the kids and Mom deliriously happy when not on the slopes.
Efficient, effective, brilliantly organized room (if tight - but we were 4 using the smallest category)
And amazing concierge who did wonders and made every dream for our trip come true: hat's off to Steven
We had 3 groups of friends visiting including my mom for her 80oth birthday. Steven helped arrange everything to perfection
A large property but everything brilliantly organized, effective, helpful culminating in a great success.
March 4, 2015
Rated 4 out of 5 by JerryB604 Not too bad...
The hotel room was good, and the staff were nice, and overall it was quiet which is what i like about hotels - is no noise from hallways etc. Bed was very comfortable as well. I am however dissapointed with the ammenenties as we went to go enjoy the hot tub and there were so many children running around and splashing in the hot tub at 9pm, that i think they should have an earlier curfew for "adults only".
February 10, 2015
Rated 5 out of 5 by Privet Cozy and located well
Overall great stay at this Westin Whistler. The room was cozy and comfortable. The food at the on site restaurant was on par. Relatively good view (8th floor east). Enjoying being able to walk from resort to village for everything. Some things to consider - although if you're staying at Westin, cost is not typically a major concern but some of the fees were a bit over the top (on site restaurant, room service, parking, movies and snack charges). 1 bedroom suite had queen... so close to walls we had to walk sideways to navigate around bed. Found and killed 4 large ants wandering the room. Room was so warm we had to open windows to maintain comfortable temperature. Some minor mildew in bathroom. Noise was minor (could hear conversations through walls and some kids running on floor above. If there is a concert at the ski lift, you will hear it. Spa was super, we had couples massage and milk bath. Pool a bit small, especially with kids - they need ample room to play. Indoor-outdoor pool was a cool feature. Since we were on the east wing (better view?) it felt a little awkward walking to spa/pool in robe passing by the conference rooms. Service was on par for a Westin.
April 14, 2013