Rated 5 out of 5 by KCTC Excellence through teamwork!!
Our stay here embodies the Starwood experience! If we had not gotten off to a rough start with the initial sign in crew withholding the guaranteed upgrade for SPG members if its available, the entire experience would warrant an Excellent rating. After check-in, we contacted the manager on duty (Jeremy Erdman), we were accommodated and allowed to move. The staff performed and backed each other up with great pride! The Bar and Restaurant Operations Manager (Female-name lost), Zafia, John Palmer, Hasan, and Brian Murray all take great pride in their service. Please know that this group works very hard to make you remember your Westin experience!!
November 5, 2014
Rated 5 out of 5 by TravelerGal GREAT SERVICE!
When I checked in, the staff person upgraded my room and gave me free Wifi. He was extra helpful and very knowledgable about the area. I will definitely stay there again.
November 13, 2014
Rated 5 out of 5 by Deehitch Perfect!
This hotel was perfect for my stays in Philadelphia. I would highly recommend and will stay on future visits to Philadelphia. The rooms were clean, cozy, and relaxing. A perfect place for me to catch up with work as needed and still relax in the evening.
November 20, 2014
Rated 3 out of 5 by Twinn2013 Great hotel, but poor front desk customer service.
My stay was excellent overall. only 1 staff in front desk was really nice (D'orien), the other staffs that I met during my 4 nights stay were NOT really pleasant to talk with.
You need to take 2 elevators to get to your room: 1 elevator from the street level to the lobby, and to change an elevator from the lobby to the guest rooms. The 2 out of 3 guest room elevator require a room key to go to your floor.
Self parking $36/day and Valet $50/day.
December 29, 2013
Rated 3 out of 5 by EssPeeGee Not a category 5
Pretty poor experience for a Westin. Arrived at 515 pm and my room wasn't ready. Was offered a drink coupon to sit and wait for an hour until my room was ready. No effort was made to try to put me in another room that was open. Bar was staffed by a single 'bartender' who had to look up in a book how to make each drink that was ordered, making the wait really long as a line quickly formed. Not his fault - he shouldn't have been the only person staffing the bar. About a third of the channels on the TV showed a "no signal" error. The hotel amenities are limited and it seems pretty poorly managed. SPG was rather generous in calling this a category 5 hotel.
March 12, 2014
Rated 3 out of 5 by midoric Can't get over how cheap it is not to offer free Internet
I am always excited to stay at the Westin, but this last trip really disappointed. The hotel staff/facilities are very good except for one item: no free Internet service. I'm not sure why this amenity isn't included for the very expensive price of staying the this hotel, and don't understand why the staff isn't empowered to provide this. I'm in the lobby right now because I can't connect to Internet without paying $5/hour or $13/day to connect. It's uncomfortable to come down to the lobby when I'd rather be in my room relaxing, which is what the Westin is supposed to be about. Two thumbs down and I won't be staying here again. Westin, wake up and provide this amenity for free.
March 13, 2012
Rated 5 out of 5 by michael People make the difference
From the genuinely friendly Doorman who greeted us like he wanted us to feel welcome to the faceless room service that provided us with an immaculate room, our stay was just great,
EVERYONE was so nice AND normal. We did not feel like people were being nice because it was their job or that it was an act.
We could tell the manager was really caring and wanted us enjoying our stay. "Q" [??] the Bartender treated us like regulars. [FYI--I only had soft drinks].
The Front desk staff were patient as I fumbled with my stuff. . . both upon arrival and departure.
Everything was better than expected. We loved our stay at this hotel!
February 20, 2013
Rated 4 out of 5 by Methuselah Westin Philadelphia
The hotel is nice and tidy, and well organized. Rooms are sizy and welcoming. The beds are soft and comforting.
The things to improve:
The internet connection is really poor yet expensive.
The food around breakfast and lunch could have a wider selection of dishes to choose from.
The hotel is a bit loud and you can have trouble sleeping if you are a light sleeper due to doors closing in other rooms.
November 7, 2014