Rated 3 out of 5 by Twinn2013 Great hotel, but poor front desk customer service.
My stay was excellent overall. only 1 staff in front desk was really nice (D'orien), the other staffs that I met during my 4 nights stay were NOT really pleasant to talk with.
You need to take 2 elevators to get to your room: 1 elevator from the street level to the lobby, and to change an elevator from the lobby to the guest rooms. The 2 out of 3 guest room elevator require a room key to go to your floor.
Self parking $36/day and Valet $50/day.
December 29, 2013
Rated 4 out of 5 by Tropical55 Facilities
Everything in the hotel was fine. With the exception that our next room guest had a dog that spend the whole night barking. When I called the front desk they were willing to move me to another room, but who want to go thru packing everything and move, hello, I wasn't the problem. Service at breakfast to slow. It took 20 min for someone to come to the table for order and good 30 min. to serve it. It wasn't busy and there were two server and five tables taken. I can't imaging on summer time. Bar at night was very relaxing even though was busy. Needed some kind of romantic piano music.
February 16, 2014
Rated 3 out of 5 by midoric Can't get over how cheap it is not to offer free Internet
I am always excited to stay at the Westin, but this last trip really disappointed. The hotel staff/facilities are very good except for one item: no free Internet service. I'm not sure why this amenity isn't included for the very expensive price of staying the this hotel, and don't understand why the staff isn't empowered to provide this. I'm in the lobby right now because I can't connect to Internet without paying $5/hour or $13/day to connect. It's uncomfortable to come down to the lobby when I'd rather be in my room relaxing, which is what the Westin is supposed to be about. Two thumbs down and I won't be staying here again. Westin, wake up and provide this amenity for free.
March 13, 2012
Rated 5 out of 5 by michael People make the difference
From the genuinely friendly Doorman who greeted us like he wanted us to feel welcome to the faceless room service that provided us with an immaculate room, our stay was just great,
EVERYONE was so nice AND normal. We did not feel like people were being nice because it was their job or that it was an act.
We could tell the manager was really caring and wanted us enjoying our stay. "Q" [??] the Bartender treated us like regulars. [FYI--I only had soft drinks].
The Front desk staff were patient as I fumbled with my stuff. . . both upon arrival and departure.
Everything was better than expected. We loved our stay at this hotel!
February 20, 2013
Rated 5 out of 5 by BigBill Quiet, clean homey
We were given ease of registration, proper SPG recognition, excellent service all with no muss no fuss. Every single staff member did a fine job, food & drinks were very good and fairly priced, room was comfortable, quiet and luxurious without being over the top fussy. We were very happy with our stay in all respects. Adjacent self-parking if you don't like to valet (I don't).
December 27, 2013
Rated 5 out of 5 by skim730 As expected!!!
Staple hotel for me. I am usually here once every 3 weeks for a few days at a time for a regular office visit. What I love most about Starwood brands and especially the Westin properties for business is the consistency, familiarity and professional treatment appropriate for business-class hotels. This Westin is easy, I am always able to check in in less than 5 minutes, I am always greeted with a "Welcome back" and the staff is always very pleasant and very accommodating. I have always received great service here every time I've stayed.
Taxi service, as with anywhere in Center City, is sketchy. Usually, there is a taxi nearby for the front staff to call over but during rush hour and rainy days, it can take some time for an unoccupied cab to come by.
Location is directly in Center City just a couple blocks from City Hall and the Clothespin. A short walk to Rittenhouse Square, Historic Liberty Bell and Ben Franklin stuff, a quick cab ride to the River and Old Town.
April 30, 2012
Rated 5 out of 5 by Cheo 5 Star Top Class Service
First, I have to say that the service at this hotel was over and beyond. The staff made our stay a unforgottable time. From the valet service and front desk service. The most important service was the Conceirge staff. Without them our stay wouldn't be 5 Star. They took care of us before our arrival to the hotel. They have this wonderful lady from the Conceirge staff that made my special lady be a queen in the hotel.
The restaruant was 5 star as well. The food was out of the world. The staff carter to us when we walked in til the end of the night. We had the whole restaurant to ourself for dinner. That was perfect my lady and I.
The valet parking is worth having. It was $47.00 a night but they have excellent service and I will do it again when I stay.
If you looking to find hotel to stay in Philadelphia, this will be the place to stay. This hotel is my place to stay in Philadelphia for life.
December 12, 2011
Rated 2 out of 5 by cpc1616 Overpriced and not good food
I hosted a brunch for 100+ recently. The food was overpriced (42 per person) for the "morning after the wedding:" NOT good. Eggs tasteless, completely unremarkable sweet rolls, they charged 1.5 extra for tomato, bad costco like bagels. And they had the nerve to add 22% service to a SELF SERVICE buffet brunch. I would never repeat this.
The food for dinner was exceptional. The breakfast buffet was also overpriced and not good. The rooms were nice, people who worked the desk accommodating. Not good housekeeping. I found a hair pin on the bathroom floor (not mine) and it stayed there for my entire stay.
June 14, 2013