Rated 3 out of 5 by midoric Can't get over how cheap it is not to offer free Internet
I am always excited to stay at the Westin, but this last trip really disappointed. The hotel staff/facilities are very good except for one item: no free Internet service. I'm not sure why this amenity isn't included for the very expensive price of staying the this hotel, and don't understand why the staff isn't empowered to provide this. I'm in the lobby right now because I can't connect to Internet without paying $5/hour or $13/day to connect. It's uncomfortable to come down to the lobby when I'd rather be in my room relaxing, which is what the Westin is supposed to be about. Two thumbs down and I won't be staying here again. Westin, wake up and provide this amenity for free.
March 13, 2012
Rated 4 out of 5 by Zcip Rooms Are Comfortable, Location is Key
The rooms in this westin are classy, updated and comfortable. Everything you need for a nice stay in philly.
Location is unbeatable. 2 blocks from rittenhouse, food and drink every which way. A matter of 5 minutes and you are everywhere in philly.
Lobby is a bit awkward. There was an event when I checked in, and made it hard to make it to the elevators. Simply not enough space, its crammed.
Check in staff couldnt be bothered that I had status, and actually told myself and the guest ahead of me the wrong way to the elevator. Perhaps grumpy, perhaps new?
Parking is convenient, but definitely pricey to keep your car at this hotel. Something to consider.
Despite everything, I would stay here again.
April 21, 2013
Rated 2 out of 5 by Cr68 Probably wouldn't stay here again.
Valet parking is $50 which everyone should know in advance. The Toilet in our room wouldn't flush until at least the 5th try and you have to use two Elevators to get in and out of the Hotel.
April 29, 2013
Rated 4 out of 5 by WineAdvisoryGroup Convention Hotel But Fine for Leisure
The location is excellent, right next to the famous Reading Terminal Marketplace, which makes staying here a pleasure. Large hotel but has all of the services you could want. Rooms could use an upgrade but still fine. Concierge lounge is large and service was good.
April 7, 2013
Rated 5 out of 5 by michael People make the difference
From the genuinely friendly Doorman who greeted us like he wanted us to feel welcome to the faceless room service that provided us with an immaculate room, our stay was just great,
EVERYONE was so nice AND normal. We did not feel like people were being nice because it was their job or that it was an act.
We could tell the manager was really caring and wanted us enjoying our stay. "Q" [??] the Bartender treated us like regulars. [FYI--I only had soft drinks].
The Front desk staff were patient as I fumbled with my stuff. . . both upon arrival and departure.
Everything was better than expected. We loved our stay at this hotel!
February 20, 2013
Rated 5 out of 5 by Cheo 5 Star Top Class Service
First, I have to say that the service at this hotel was over and beyond. The staff made our stay a unforgottable time. From the valet service and front desk service. The most important service was the Conceirge staff. Without them our stay wouldn't be 5 Star. They took care of us before our arrival to the hotel. They have this wonderful lady from the Conceirge staff that made my special lady be a queen in the hotel.
The restaruant was 5 star as well. The food was out of the world. The staff carter to us when we walked in til the end of the night. We had the whole restaurant to ourself for dinner. That was perfect my lady and I.
The valet parking is worth having. It was $47.00 a night but they have excellent service and I will do it again when I stay.
If you looking to find hotel to stay in Philadelphia, this will be the place to stay. This hotel is my place to stay in Philadelphia for life.
December 12, 2011
Rated 5 out of 5 by skim730 As expected!!!
Staple hotel for me. I am usually here once every 3 weeks for a few days at a time for a regular office visit. What I love most about Starwood brands and especially the Westin properties for business is the consistency, familiarity and professional treatment appropriate for business-class hotels. This Westin is easy, I am always able to check in in less than 5 minutes, I am always greeted with a "Welcome back" and the staff is always very pleasant and very accommodating. I have always received great service here every time I've stayed.
Taxi service, as with anywhere in Center City, is sketchy. Usually, there is a taxi nearby for the front staff to call over but during rush hour and rainy days, it can take some time for an unoccupied cab to come by.
Location is directly in Center City just a couple blocks from City Hall and the Clothespin. A short walk to Rittenhouse Square, Historic Liberty Bell and Ben Franklin stuff, a quick cab ride to the River and Old Town.
April 30, 2012
Rated 4 out of 5 by jechho Good hotel, safe choice
Stayed here one night.
Good hotel in a nice location. A bit on the expensive side, considering it is just a regular Westin hotel.
The room (suite) was nice, but nothing extraordinary. Did have some noise issues related to people (and housekeeping) coming and going and slamming their doors. A really great hotel would install dampeners on the doors.
Taking two elevators in order to get to the room got kind of boring after a while.
Had the most amazing dinner in the hotel restaurant, did not expect that.
November 13, 2011