Rated 5 out of 5 by skim730 As expected!!!
Staple hotel for me. I am usually here once every 3 weeks for a few days at a time for a regular office visit. What I love most about Starwood brands and especially the Westin properties for business is the consistency, familiarity and professional treatment appropriate for business-class hotels. This Westin is easy, I am always able to check in in less than 5 minutes, I am always greeted with a "Welcome back" and the staff is always very pleasant and very accommodating. I have always received great service here every time I've stayed.
Taxi service, as with anywhere in Center City, is sketchy. Usually, there is a taxi nearby for the front staff to call over but during rush hour and rainy days, it can take some time for an unoccupied cab to come by.
Location is directly in Center City just a couple blocks from City Hall and the Clothespin. A short walk to Rittenhouse Square, Historic Liberty Bell and Ben Franklin stuff, a quick cab ride to the River and Old Town.
April 30, 2012
Rated 5 out of 5 by Billyd Great location and service
The service from the bell boys to the front desk everyone was great. The bed was to die for. I would stay here again.
December 26, 2012
Rated 4 out of 5 by Zcip Rooms Are Comfortable, Location is Key
The rooms in this westin are classy, updated and comfortable. Everything you need for a nice stay in philly.
Location is unbeatable. 2 blocks from rittenhouse, food and drink every which way. A matter of 5 minutes and you are everywhere in philly.
Lobby is a bit awkward. There was an event when I checked in, and made it hard to make it to the elevators. Simply not enough space, its crammed.
Check in staff couldnt be bothered that I had status, and actually told myself and the guest ahead of me the wrong way to the elevator. Perhaps grumpy, perhaps new?
Parking is convenient, but definitely pricey to keep your car at this hotel. Something to consider.
Despite everything, I would stay here again.
April 21, 2013
Rated 5 out of 5 by BigBill Quiet, clean homey
We were given ease of registration, proper SPG recognition, excellent service all with no muss no fuss. Every single staff member did a fine job, food & drinks were very good and fairly priced, room was comfortable, quiet and luxurious without being over the top fussy. We were very happy with our stay in all respects. Adjacent self-parking if you don't like to valet (I don't).
December 27, 2013
Rated 5 out of 5 by Deehitch Perfect!
This hotel was perfect for my stays in Philadelphia. I would highly recommend and will stay on future visits to Philadelphia. The rooms were clean, cozy, and relaxing. A perfect place for me to catch up with work as needed and still relax in the evening.
November 20, 2014
Rated 2 out of 5 by cpc1616 Overpriced and not good food
I hosted a brunch for 100+ recently. The food was overpriced (42 per person) for the "morning after the wedding:" NOT good. Eggs tasteless, completely unremarkable sweet rolls, they charged 1.5 extra for tomato, bad costco like bagels. And they had the nerve to add 22% service to a SELF SERVICE buffet brunch. I would never repeat this.
The food for dinner was exceptional. The breakfast buffet was also overpriced and not good. The rooms were nice, people who worked the desk accommodating. Not good housekeeping. I found a hair pin on the bathroom floor (not mine) and it stayed there for my entire stay.
June 14, 2013
Rated 4 out of 5 by JGiraffe Great Location for Downtown Work
If you've stayed at a Westin you pretty much have stayed here. (which is a good thing). Excellent customer service and very comfortable bed after a long day.
The bed and pillows
Relatively clean room, the walls slightly show some age but it didn't stand out.
Parking is pretty expensive for a night, but that is to be expected in Philadelphia.
When I stayed there was only wired internet.
January 17, 2012
Rated 2 out of 5 by Cr68 Probably wouldn't stay here again.
Valet parking is $50 which everyone should know in advance. The Toilet in our room wouldn't flush until at least the 5th try and you have to use two Elevators to get in and out of the Hotel.
April 29, 2013
Rated 5 out of 5 by srk49 Exceptional Stay at the Westin
Every employee at this property welcomed us warmly. The level of professionalism was appreciated. Thank you Carla for making our 35 wedding anniversary memorable. We came to Phili for the marathon/anniversary combo and were not disappointed. The suite was huge and decorated nicely. Gerri the concierge was extraordinarily helpful and so friendly. The champagne and strawberries was icing on the cake. The location was perfect. They have a shopping mall that is attached to the property. We walked to the historic section, the convention center, Rodin museum, the indoor market, Chinatown. There are taxis everywhere should you not want to walk. Davios, a half block away is a must for dinner. We had a special weekend thanks to the staff at the Westin Philadelphia.
November 20, 2013
Rated 4 out of 5 by Methuselah Westin Philadelphia
The hotel is nice and tidy, and well organized. Rooms are sizy and welcoming. The beds are soft and comforting.
The things to improve:
The internet connection is really poor yet expensive.
The food around breakfast and lunch could have a wider selection of dishes to choose from.
The hotel is a bit loud and you can have trouble sleeping if you are a light sleeper due to doors closing in other rooms.
November 7, 2014
Rated 4 out of 5 by jechho Good hotel, safe choice
Stayed here one night.
Good hotel in a nice location. A bit on the expensive side, considering it is just a regular Westin hotel.
The room (suite) was nice, but nothing extraordinary. Did have some noise issues related to people (and housekeeping) coming and going and slamming their doors. A really great hotel would install dampeners on the doors.
Taking two elevators in order to get to the room got kind of boring after a while.
Had the most amazing dinner in the hotel restaurant, did not expect that.
November 13, 2011
Rated 5 out of 5 by Cheo 5 Star Top Class Service
First, I have to say that the service at this hotel was over and beyond. The staff made our stay a unforgottable time. From the valet service and front desk service. The most important service was the Conceirge staff. Without them our stay wouldn't be 5 Star. They took care of us before our arrival to the hotel. They have this wonderful lady from the Conceirge staff that made my special lady be a queen in the hotel.
The restaruant was 5 star as well. The food was out of the world. The staff carter to us when we walked in til the end of the night. We had the whole restaurant to ourself for dinner. That was perfect my lady and I.
The valet parking is worth having. It was $47.00 a night but they have excellent service and I will do it again when I stay.
If you looking to find hotel to stay in Philadelphia, this will be the place to stay. This hotel is my place to stay in Philadelphia for life.
December 12, 2011
Rated 4 out of 5 by 737823 Great hotel in Philadelphia
I stayed here one night and was very impressed with the staff, rooms, and hotel overall. Great location for shopping, dining and sightseeing. Hotel is very upscale with wonderful marble, crown molding and other details that give an upscale experience. I was upgraded to an executive suite with 1.5 baths and separate sitting area. Although everything was in working order the furnishing seemed a bit worn and are in need of refurbishment soon. Will return next time I am in Philly.
December 11, 2011
Rated 1 out of 5 by Quinn9 Looking for a sarcastic staff, you found the place
I have never had to leave bad feedback before, however, I am compelled to after a horrible experience checking in. I am a business traveler and sometimes request that I can check in an hour or two earlier. Totally understand 3pm is the check in time. Nearly all the starwood hotels I have ever asked for have accommodated. Not Westin Philadelphia. In fact, staff was insulted that I even asked and kept on repeating the check in time was 3pm. When asked to speak to a manager, I was handed a hand written email address. Would have been totally fine with a simple the room isnt available (although I doubt this is true) and perhaps we can help you take your meeting in another area. Instead, no recognition of my platinum status or empathy that I had requested it ahead of time, etc. Instead, like a robot, the staff member repeated the same line 10 times. "Check in time is 3pm"
June 12, 2014
Rated 3 out of 5 by Paul1947 Sunday night no food no drink
Never stay on a Sunday night. All the hotel eating and drinking places are closed. For a downtown upscale hotel to close all restaurants and bars is inexcusable.
November 18, 2012
Rated 4 out of 5 by JGiraffe Excellent Customer Service
One of the nicest starwood properties I've stayed at. It has a blend of the old Philadelphia feel combined with a modern touch. It's located in the heart of downtown and connected to a shopping mall. Be advised that parking can be steep because it is downtown.
EXCEPTIONAL customer service. I can't stress this enough, the hotel staff here is great.
October 22, 2011
Rated 3 out of 5 by HM2014 A boring hotel with nothing special other than its excellent downtown location
We stayed at the Westin in Philadelphia after four nights at the W in Washington DC and felt very disappointed by the Westin on all fronts: poor breakfast choice; indifferent and inefficient staff; chipped crockery at breakfast; limited eating/drinking facilities; haphazard making up of room; nothing to feel special about.
April 28, 2014
Rated 4 out of 5 by Jimmy1 Great location
Great location, hotel had nice amenities. Staff was extremely friendly and helpful. Recommend that guests use the valet parking option as you need to walk through a shopping mall if you self park!!
Negatives: Room cleanliness needed improvement, and the keys deactivate very easily
February 6, 2013
Rated 2 out of 5 by Brown123 Average Hotel
Very average hotel. Noting special and the rooms and decor need to be updated to a modern feel.
January 19, 2014
Rated 4 out of 5 by 123Coco parking a nightmare!
while the hotel was lovely and very pricey, they offer no parking. it cost us over $110 for less than two days there because we went in and out often. we had meetings and places to be so often came back to hotel in between and each time we were charged at liberty garage a fortune...it was literally $111 for less than two days during the week to park at this hotel. Disgusting! The hotel should offer a coupon or voucher for a day rate regardless of the # of times you go in and out i.e. $30 per day no matter what. This was so horrible that we will never stay at your hotel again. For the high price of the hotel during the week, parking should be included somehow at a fair rate.
December 2, 2013
Rated 4 out of 5 by JPM2000 Front Desk Makes the Hotel
Christina at the front desk is the sole reason I would stay at this hotel. Professional and reliable, very welcoming. Rooms are a bit sudsy and dated, with curtains that let plenty of light in. Elevators are awkward- no direct access from ground to rooms, but it's all about the staff being great
October 28, 2014
Rated 3 out of 5 by JGR305 Many good restaurants in area probably better choice
Very nice property, typical of Westin. Very pleasant staff, including front-desk, doormen and service express. Room very comfortable, although not sure I was given an upgrade even though I requested one based on my SPG status. Great location--guests should probably take advantage of the many excellent restaurants in the area rather than eating at the hotel. Menu items I chose to have delivered to my room were over-priced, fairly poorly prepared and bland. I was very disappointed by this part of my stay, which unfortunately influenced this review, but otherwise, a very nice hotel.
October 17, 2013
Rated 5 out of 5 by kellyinsteamboat Best Conference Food Service Ever!
I was so impressed with this hotel, the staff, the room-everything! The only reason I had marked good on the room comfort is because I come from a place with no humidity, so I could never seem to get the room cool enough-but thats me. The room service food-ahh, ok-but let me tell you about the conference foods we enjoyed for 4 days-WOW! Varieties of options, always fresh, hot, tender-just great! I would completely recommend this hotel and conference services to anyone! It was awesome!
July 21, 2014
Rated 4 out of 5 by D20854 Good personnel
The hotel was nice and the staff were generally nice and responsive although one of the managers could have been more tactful when I discussed about a problem with my prepaid stay for a physician's conference for a 4 night stay but was erroneously booked for 5 nights. However he did finally fix this problem. He was somewhat condescending with his initial response.
October 22, 2014
Rated 3 out of 5 by jechho No black-out curtains
No black out curtains
I would have given this hotel a clear 5 star rating if it had not been for the fact that they do not have black out curtains in the bed room. The curtains were so thin that they even let it in light during the night. I have NEVER in my life seen hotel curtains so thin – and I have stayed at A LOT of hotels Too bad, since front desk was nice, the suite upgrade fantastic and the hotel all in all was very good. But sleep is essential when staying at a hotel, and this hotel seem to have forgotten this.
Oh, and drop the loud music in the breakfast area. Coldplay at high volume 730am in a restaurant is never good.
September 7, 2014
Rated 3 out of 5 by vkvxvmd Not up to SPG Owners/Gold Standards!
As a Westin/SPG Owner and Lifetime Gold customer, I was disappointed in the little things at this hotel. Overall stay was uneventful, but the little things are what differentiate between a "good"& "excellent" hotel. I have stayed here twice for business purposes. Great location. Comfortable rooms with the trademark Heavenly beds. The service was not bad, but definitely not great. Examples: check-in they did not offer me the usual SPG Gold gift; I had to call and get this....room service got the order wrong, yet still charged me full price.... Towels I'm the bathroom were askew & concerned me that someone may have been in that room earlier?..... Concierge didn't know a good place to get Mexican take-out; are you kidding me, in Philly?....The doormen were unhelpful with some directions until they saw the Valet pull-up my car.... Suddenly they became my "best friend"..... Despite that, nothing horrible but so not worth the price or SPG points and the overnight parking rate was ridiculous even for Philly!
August 8, 2014
Rated 5 out of 5 by cjms430 Excellent Service
From the moment I walked in, everyone greeted me with a very genuine smile. My check-in was fast and accurate., Joe, FD agent was very thorough and helpful. My room was very clean and every day during my stay, my room was spotless! Your banquet staff was phenomenal! Everyone was so warm and friendly!
Thank you for making my stay a great one!
July 21, 2014
Rated 5 out of 5 by granny70 Great location
Room was beautifully furnished, exceptionally clean and comfortable. The location is within walking distance or short taxi ride to most of the cultural and historical sites in the city. Breakfast in the restaurant was delicious. The conceirge gave us great restaurant recommendations and directions. Will definitely stay again.
November 14, 2012
Rated 2 out of 5 by Cat131313 No maid service, no responsiveness
We never got maid service in our room, despite being gone all day and NOT having a do not disturb sign on the door. I called five times, and they kept trying to tell me that i did not want maid service. Bizarre. The manager then offered to credit me 5000 points, which i never received. Nice facility, beautiful rooms, but too bad the service was NONEXISTENT!!!
June 28, 2014
Rated 5 out of 5 by Sam3 Good features
Room had not been dusted but otherwise clean.
October 20, 2014