Rated 5 out of 5 by ROSA00001 It was just perfect!
I am officially a fan of the Westin brand!!!
August 26, 2014
Rated 2 out of 5 by Barbm Lots of noise
we were very disappointed with our stay.We were put on a floor that was undergoing constuction.When we checked in they were painting the hallway (12th floor) Then after attending a wedding in the Westin untill 3 am construction started the next morning at 9AM in the room next to us...This is totally unexcepable!!!
June 2, 2014
Rated 5 out of 5 by Travel111111 Westin Philadelphia
Very good stay. Good hotel in and great location.
August 25, 2014
Rated 5 out of 5 by RJA1000 The Right Location
This Westin sits in the heart of everything. Business, restaurant & history. Short walk to all
August 24, 2014
Rated 5 out of 5 by granny70 Great location
Room was beautifully furnished, exceptionally clean and comfortable. The location is within walking distance or short taxi ride to most of the cultural and historical sites in the city. Breakfast in the restaurant was delicious. The conceirge gave us great restaurant recommendations and directions. Will definitely stay again.
November 14, 2012
Rated 5 out of 5 by TK25 Great Stay
All points of a hotel stay were on point with this hotel. Staff customer service was great and a room upgrade was given at check in to recognize Starwood membership. Rooms were clean, spacious, and comfortable. Hotel restaurant was of high quality. Great location close to all attractions. Doormen provide excellent directions and points of interest. Would highly recommend to anyone staying in the Philadelphia area.
October 14, 2013
Rated 5 out of 5 by Billz1976 Wonderful anniversary stay
Exceeded expectations for our first anniversary. We were looking for a romantic overnight stay close to home and management and concierge made it even more special.
May 26, 2014
Rated 3 out of 5 by Jaramax Aug stay
Bathroom floor had many "spots"...dirty... my bed; it was made; however... it looked as if someone used it before my arrival... dirt spots on the bathroom's white marble. It didn't meet my expectations of a Five Star Hotel. Disappointed!
August 19, 2014
Rated 5 out of 5 by rick Beautiful lobby in this inner city hotel
Great hotel near Philly's Rittenhouse Square. Beautful lobby, and perfectly comfortable room and bed! Felt safer where room key is required for elevator travel, and lobby is on 2nd floor.Would certainly stay here again.
August 18, 2014
Rated 4 out of 5 by Okray Great Location
A lovely hotel with very good service and with only one exception. We were quite disappointed in the quality of the room cleaning and re-stocking. Towels were not replaced to the original number, nor were the coffee service items (no sugar, etc.) after the first day. Overall cleaning of the room could have been better. When the coffee issue was brought to their attention, we received a carafe of coffee and needed cream/sugar.
August 11, 2014
Rated 3 out of 5 by Burt11 Parking charges
The parking charge of $51 is much higher then other lots in area. This Philly not NY.
May 12, 2014
Rated 1 out of 5 by Platinum044 Disenchanted staff and dirty towels
I have stayed many times at this Westin over the past few years as it is close proximity to several of my clients. I have never really been particularly impressed but stayed out of convenience. My most recent stay was extremely disappointing. First, the valet attendants stood around talking to each other without offering to help get my car or luggage. Second, every single towel I used in the room was dirty or had someone else's hair stuck on it. This hotel is in need of a serious shake up, especially for its prime location in Philly!
July 31, 2014
Rated 4 out of 5 by morah First Westin Experience
The hotel is very conveniently located and the valets are wonderful in assisting you through the check-in and departure procedures. The rooms are comfortable and nicely decorated.
August 18, 2014
Rated 5 out of 5 by RGVee Great Stay in Philly
A regular home away from home. My favorite place to stay in Philadelphia
August 19, 2014
Rated 4 out of 5 by JessFedd Fantastic location
I have been staying at this hotel every time I'm in Philly for the last five years, and I love it. Location is perfect for Rittenhouse shopping, can walk to the historic sights (if you're a walker!). The room was comfortable and a great Westin bed like always. Wonderful stay!
June 29, 2013
Rated 1 out of 5 by Ty3535 Poor Maid Service
Poor Maid service asked for early service but the room was never serviced just left.
Poor manager response no real support or refund
August 17, 2014
Rated 4 out of 5 by colombian Good place
Been staying here for months and while there are some details I don't like overall the do a good job every time.
August 16, 2014
Rated 3 out of 5 by CTlikesWestin Usually love, but not their best this time
room too warm, ac doesn't get cool; no bottled water in room; no bill under door day of check out. usually they are very prepared and spot on, but this visit was not their A game. I'll return, staff very nice and great location and everyone deserves another chance.
August 13, 2014
Rated 1 out of 5 by Kell Run horribly!!!
Do not stay here!! I'm leaving and going to a different hotel! I'm not happy about it and it's messed-up my stay! There are so many things wrong with this hotel, I don't know where to begin! I am not fussy, but I want things to be right. Westin, Philly fails on every account! I'm so disappointed that I have to spend any of my $ on this place. Staff is horrible! The bell man had me move my own bags to another room with a cart. My Mimi bar was about a quarter empty, and not ever restocked after I called about it. Everything you ask for or need is messed-up! Valet, no one is there for a good 20mins on a Friday night. Do not waste your $ here!! Have higher standards for them! I feel like I'm at a 2star hotel while paying for a 4 star hotel. Like I said, I'm outta here!!
June 9, 2013
Rated 5 out of 5 by Bimini Conference Attendee
Excellent experience while at a work conference.
July 21, 2014
Rated 3 out of 5 by CTlikesWestin Usually exceptional, not one of their best performances
ac does not cool to comfortbale temp, hotel says it's temp controlled but that doesn't make it comfortable. requested a fan in reservation. not there when i arrived, took two followup contacts to get. made it much better but not ideal. also, no drinking water in room, had to request. risotto was very hard, like raw rice. this is very unusual, i typicallay have very good experiences here which is why i would recommend it and everyone very nice.
August 2, 2014
Rated 5 out of 5 by Sandyf236 Terrific in every way
Booked this hotel through my Starwood points. The week before arriving I had a conversation with Richard, the concierge about specific needs for my husband who is recovering from an illness. When we got to the hotel we were upgraded to a spacious suite which totally suited our needs. In addition Richard sent us complementary fruit and beverage which we greatly appreciated.
The staff here is fantastic. From the valets who graciously greeted us when we parked our car to Melissa Rose who worked at the front desk, everyone was as professional and as hospitable as could be.
The location of this Westin a few blocks from upscale shopping and Rittenhouse Square is excellent.
I am a discriminating guest in hotels, and this hotel met all my expectations. Great job, Westin Philadelphia!
July 20, 2014
Rated 1 out of 5 by kapoorv Beware!! of what they confirm you at the counter
I stayed in this hotel for a night for an interview. I asked the clerk at the counter before using their internet and I was told that I dont have to pay as Everything was being taken care by the company.
Well, later I saw a charge on my credit card and when I called I was told that that might be for internet use and I have to talk to accounting and no one was there to take my call.
I called few times, as I had to submit my re-imbursibles to this company, I needed a receipt. Finally, on Oct 29th, 2012 at 2:20 Pm I was transferred to accounting (that is what the person on the other side told me) when I spoke to someone (Erik!!) who confirmed to me that these charges will be reversed. So, I sent my re-imbursibles without these charges.
Next day I got a callback from the accounting in respose to my voice mail, and I told her that the matter is sorted out as they are reversing the charges.
As the charges were still not reversed on my credit card, on Nov 9th, 2012,I spoke to Mike in accounting, who essentially told me to forget about any reversal of charges. He even went to the extent of denying all the above facts verbatim.
Luckily, it was just $ 13.86 and one night stay. My advise, keep away from such hotels where people deny their words afterwards.
November 9, 2012
Rated 5 out of 5 by SallyB Beautiful and Quiet.
While we are not frequent business travelers, this was a business trip. We loved this hotel. It was comfortable and inviting. The staff was great. It is an ideal location, being the most centrally located hotel to the center of Philadelphia.
August 6, 2014
Rated 2 out of 5 by GVMont01 Unhappy Law Firm customer
I was over billed for a recent stay and have been attempting to correct this for over a month now. I arrived Sunday night, 7/28/2013, and was originally set to depart on the morning of 8/3/2013. However, on 7/29/2013 I received a tragic communication that my best friend died that same day. I made arrangements to depart back to California that night and checked out of the Westin Philadelphia at 3:21a 7/30/21013. I have a copy of the invoice I was given at checkout along with its timestamp. Later I noticed that my credit card was erroneously billed through 8/3/2013. I asked for a credit and received only two nights' credit. I spoke to accounting today per instructions from customer service in which I asked for the remainder credit I'm clearly due. I was met with a very poor attitude! I simply wanted to know why I was charged so much when I stayed two nights only (and my first invoice copy was for a single night actually!). She continued to quote policy that she had no authority then behaved rudely, stating that she would have to pursue instructions from the hotel manager. She spoke over me and didn't allow me to complete sentences, all the while I never raised my voice nor spoke in any rude fashion whatsoever. I was so taken back that I told her I would not speak with her any longer and would wait for communication from the hotel directly, then hung up.
My assumptions going into that call: I'm the customer, and I don't know the hotel's policy for leaving early and the time cutoffs for room charges, etc. How am I supposed to know that, if I depart at 3a, I won't be charged for that night's stay??!! So after the disappointing phone call with the accounting rep I called the hotel directly this afternoon ET and spoke with the asst Front Desk manager . I gave him my information then asked him what the standard policy is for departure times and room billings, and he avoided the answer altogether!! He also said the hotel had no way of confirming when I checked out!! He then circled around my question by stating that it was possible I was being charged a penalty for early departure. If so, why was I not made aware of this when I checked out? And why did he label it a "possibility"? We ended the call by him forwarding me to his manager's voicemail, since he stated he had no say in the matter beyond what he had stated. I was quite astonished at how poorly that call went.
My team and I have enjoyed many, many stays at this hotel across 10+ years but I don't understand why I was so mistreated. I was initially given an inaccurate invoice copy then given the runaround for a simple question. It seems no one wants to explain my bill to me, and that's all I'm asking for .... and all this time I've submitted my travel expense report to my Firm that, per Westin, is incorrect. I will definitely contact my Firm travel agent and share this experience with them to save our attorneys from this experience.
UPDATE: One day after the calls with accounting and front desk I was finally credited the appropriate amount. Thankfully there are other hotels in the Philly area that we will use from now on.
September 6, 2013
Rated 4 out of 5 by hickey4495 nice for a big city
no problems for a big, busy city hotel
August 7, 2014
Rated 5 out of 5 by Garyeffin Location, location!
Excellent Hotel, friendly staff, highly recommend.
August 7, 2014
Rated 4 out of 5 by Barrister Need Healthy Choice Items on Menu
The hotel generally is great. I particularly enjoy Murray Schechter, the long-time bartender who is a Philadelphia institution. And the rest of the staff also is wonderful. But, the one item that needs improvement is the menu. There simply are too few items from which to choose for healthy dining. I would make an effort to stay more often if the dining menu had a variety of healthy choices. The current menu is deficient in this critical respect.
July 22, 2014
Rated 4 out of 5 by Marian43 Good but no outlets near nightstands
This hotel was comfortable and quiet. The lamps on the nightstands lacked extra electrical outlets to plug in my phone and the nearest outlet was unreachable behind the bed (and who wants to reach their hand back there anyway?). Nice to have the safe in the chest of drawers (didn't have to struggle in the closet to reach it). I didn't care for the big, square shower head.
July 27, 2014
Rated 4 out of 5 by JJS67 Great Experience
The staff was very attentive and helpful with suggestions for places to eat around town, etc. Hotel is beautiful and comfortable. My only small complaint was that housekeeping did not do a great job with our room during the week. Our beds were thrown together and the bathroom was not "cleaned" they only left clean towels. Otherwise this hotel was outstanding in their customer service and comfort. I would definitely recommend.
July 21, 2014