Rated 5 out of 5 by dressage87 Great Service!
Fantastic service - mentioned to front desk that I was struggling with a migraine and they sent up tea, fruit, water and slippers to help out - just amazing. And the renovated rooms are terrific - nice blues and greens - such a pleasant departure from the usual brown and green color combo. Only place I'll stay in Philly.
April 17, 2015
Rated 5 out of 5 by JackIn12 Great Philly Time!
We enjoyed our stay tremendously.
The guys in the back were extreemely helpful esp. Larry Johnson!
April 13, 2015
Rated 5 out of 5 by Tee4 Great!
I came for a night with my sister. I am a gold member and asked for an upgrade. They had a suite available for the night so they upgraded us to that. It was beautiful. I love when hotels do this. Sometimes hotels have better rooms available but they do not upgrade me but it's times like this, when I get upgraded that I feel like staying at Starwood hotels are worth it. We really enjoyed our visit!
April 11, 2015
Rated 4 out of 5 by kane0702 Good Location and room condition
I stayed in the hotel for one night, it was higher than my expectations. The room was big and well maintained, I felt they have renovated the room. The TV has big screen. The price was also reasonable.
I really love the scent of Westin's personal care products, but I suggest they can add shower gel to the set for customers.
On the negative side, because of the texture of the rug, I saw some hair on the floor. The comforter was not as well maintained as the room condition.
April 9, 2015
Rated 5 out of 5 by Gbkb Great stay
Fantastic stay for the thankgiving parade in Philly. Got offered upgrade because of platinum status Will stay again
March 10, 2015
Rated 1 out of 5 by bodey A dirty place
Dirty place, nothing in the room was changed after the previous guest, nothing was ready
March 9, 2015
Rated 2 out of 5 by santarev Many better options in Philly
I am a gold SPG member and have stayed many times. This weekend my FIL was kind enough to send us to the Westin for our 10 year anniversary. He is platinum. Front staff wasn't very nice more like a NYC tude like doing us a favor letting us stay. Never said anything about our celebration though documented many times. No Club room and service has gone downhill. This is NOT a category 5 property. Stay elsewhere when in Philly. Don't waste your time and money here. They should call this a Sheraton at best.
March 7, 2015
Rated 1 out of 5 by Beeg2000 Below standard
As a lifetime Platinum guest, I have enjoyed many great perks from SPG over the years, but occasionally I come across a location that simply doesn't care about their guests. The Westin Philadelphia fits this description. Snotty, rude and dismissive are the kindest comments that could be made about the staff and management. If they treat someone with my status with such disdain, good luck to you. There are many very nice hotels in central Philly to choose from, avoid this property at all costs. You will be glad you did.
February 18, 2015