Rated 5 out of 5 by Travel111111 Westin Philadelphia
Very good stay. Good hotel in and great location.
August 25, 2014
Rated 5 out of 5 by RJA1000 The Right Location
This Westin sits in the heart of everything. Business, restaurant & history. Short walk to all
August 24, 2014
Rated 3 out of 5 by vkvxvmd Not up to SPG Owners/Gold Standards!
As a Westin/SPG Owner and Lifetime Gold customer, I was disappointed in the little things at this hotel. Overall stay was uneventful, but the little things are what differentiate between a "good"& "excellent" hotel. I have stayed here twice for business purposes. Great location. Comfortable rooms with the trademark Heavenly beds. The service was not bad, but definitely not great. Examples: check-in they did not offer me the usual SPG Gold gift; I had to call and get this....room service got the order wrong, yet still charged me full price.... Towels I'm the bathroom were askew & concerned me that someone may have been in that room earlier?..... Concierge didn't know a good place to get Mexican take-out; are you kidding me, in Philly?....The doormen were unhelpful with some directions until they saw the Valet pull-up my car.... Suddenly they became my "best friend"..... Despite that, nothing horrible but so not worth the price or SPG points and the overnight parking rate was ridiculous even for Philly!
August 8, 2014
Rated 5 out of 5 by Aprild626 Beautiful hotel with attentive staff
I had a great stay at the Westin Philly. Beautiful hotel with a modernized old school feel. It was a little inconvenient having to take one elevator to the lobby and then another to the rooms as opposed to just one elevator for both.
The staff was great and quick and responsive to my every need. The only reason I gave the room comfort a 4 out of 5 is because my AC didn't seem to stay cool through the night. Nonetheless, I was there 3 days and didn't bother to call to have it fix.
August 18, 2014
Rated 3 out of 5 by Twinn2013 Great hotel, but poor front desk customer service.
My stay was excellent overall. only 1 staff in front desk was really nice (D'orien), the other staffs that I met during my 4 nights stay were NOT really pleasant to talk with.
You need to take 2 elevators to get to your room: 1 elevator from the street level to the lobby, and to change an elevator from the lobby to the guest rooms. The 2 out of 3 guest room elevator require a room key to go to your floor.
Self parking $36/day and Valet $50/day.
December 29, 2013
Rated 3 out of 5 by Jaramax Aug stay
Bathroom floor had many "spots"...dirty... my bed; it was made; however... it looked as if someone used it before my arrival... dirt spots on the bathroom's white marble. It didn't meet my expectations of a Five Star Hotel. Disappointed!
August 19, 2014
Rated 5 out of 5 by rick Beautiful lobby in this inner city hotel
Great hotel near Philly's Rittenhouse Square. Beautful lobby, and perfectly comfortable room and bed! Felt safer where room key is required for elevator travel, and lobby is on 2nd floor.Would certainly stay here again.
August 18, 2014
Rated 5 out of 5 by RGVee Great Stay in Philly
A regular home away from home. My favorite place to stay in Philadelphia
August 19, 2014