Rated 5 out of 5 by Sandyf236 Terrific in every way
Booked this hotel through my Starwood points. The week before arriving I had a conversation with Richard, the concierge about specific needs for my husband who is recovering from an illness. When we got to the hotel we were upgraded to a spacious suite which totally suited our needs. In addition Richard sent us complementary fruit and beverage which we greatly appreciated.
The staff here is fantastic. From the valets who graciously greeted us when we parked our car to Melissa Rose who worked at the front desk, everyone was as professional and as hospitable as could be.
The location of this Westin a few blocks from upscale shopping and Rittenhouse Square is excellent.
I am a discriminating guest in hotels, and this hotel met all my expectations. Great job, Westin Philadelphia!
July 20, 2014
Rated 4 out of 5 by Culture2014 Culture2014
The hotel did a great job for our conference. The staff was attentive and friendly. The food was delicious combined w/ excellent service. The location is within walking distance for dining out, grabbing a drink, and historic sightseeing.
July 20, 2014
Rated 5 out of 5 by Anna2Pray This hotel is outstanding....
The Hotel and the Staff is outstanding.
I will be back soon!!
July 20, 2014
Rated 3 out of 5 by Aller Not ready for primetime
I came for a conference and immediately had issues checking-in. No rooms were available until late afternoon (4 pm or later), the conference room was extremely hot the first day, extremely cold the second and third day, the ice machine ran out of ice at 11 am.
July 16, 2014
Rated 5 out of 5 by ebailey Excellent = Value, location, and accomodations
My stay at the Westin Philadelphia is always a great experience, from the valet desk to opening my room door. The staff is responsive, considerate, and accommodating. The hotel is quiet, and well appointed, and the renovated bar and lounge is fantastic. I look forward to my next stay!
July 1, 2014
Rated 3 out of 5 by Twinn2013 Great hotel, but poor front desk customer service.
My stay was excellent overall. only 1 staff in front desk was really nice (D'orien), the other staffs that I met during my 4 nights stay were NOT really pleasant to talk with.
You need to take 2 elevators to get to your room: 1 elevator from the street level to the lobby, and to change an elevator from the lobby to the guest rooms. The 2 out of 3 guest room elevator require a room key to go to your floor.
Self parking $36/day and Valet $50/day.
December 29, 2013
Rated 2 out of 5 by Cat131313 No maid service, no responsiveness
We never got maid service in our room, despite being gone all day and NOT having a do not disturb sign on the door. I called five times, and they kept trying to tell me that i did not want maid service. Bizarre. The manager then offered to credit me 5000 points, which i never received. Nice facility, beautiful rooms, but too bad the service was NONEXISTENT!!!
June 28, 2014
Rated 1 out of 5 by Quinn9 Looking for a sarcastic staff, you found the place
I have never had to leave bad feedback before, however, I am compelled to after a horrible experience checking in. I am a business traveler and sometimes request that I can check in an hour or two earlier. Totally understand 3pm is the check in time. Nearly all the starwood hotels I have ever asked for have accommodated. Not Westin Philadelphia. In fact, staff was insulted that I even asked and kept on repeating the check in time was 3pm. When asked to speak to a manager, I was handed a hand written email address. Would have been totally fine with a simple the room isnt available (although I doubt this is true) and perhaps we can help you take your meeting in another area. Instead, no recognition of my platinum status or empathy that I had requested it ahead of time, etc. Instead, like a robot, the staff member repeated the same line 10 times. "Check in time is 3pm"
June 12, 2014