Rated 3 out of 5 by bvdmschrei Need Improvement
The bar/restaurant was under renovation, extremely noisy and understaffed.
The housekeeping was NOT done on Sunday. Although I mentionned it to the front desk, the next day, trash bins where un-empty and empty bottles where left in the room. This is definetly what I would have expected from this hotel.
I generally never complain about accomadation but this time I might reconsider my hotel choiceon my next trip to Philadelphia.
20 janvier 2014
Rated 5 out of 5 by BigBill Quiet, clean homey
We were given ease of registration, proper SPG recognition, excellent service all with no muss no fuss. Every single staff member did a fine job, food & drinks were very good and fairly priced, room was comfortable, quiet and luxurious without being over the top fussy. We were very happy with our stay in all respects. Adjacent self-parking if you don't like to valet (I don't).
27 décembre 2013
Rated 5 out of 5 by srk49 Exceptional Stay at the Westin
Every employee at this property welcomed us warmly. The level of professionalism was appreciated. Thank you Carla for making our 35 wedding anniversary memorable. We came to Phili for the marathon/anniversary combo and were not disappointed. The suite was huge and decorated nicely. Gerri the concierge was extraordinarily helpful and so friendly. The champagne and strawberries was icing on the cake. The location was perfect. They have a shopping mall that is attached to the property. We walked to the historic section, the convention center, Rodin museum, the indoor market, Chinatown. There are taxis everywhere should you not want to walk. Davios, a half block away is a must for dinner. We had a special weekend thanks to the staff at the Westin Philadelphia.
20 novembre 2013
Rated 5 out of 5 by TK25 Great Stay
All points of a hotel stay were on point with this hotel. Staff customer service was great and a room upgrade was given at check in to recognize Starwood membership. Rooms were clean, spacious, and comfortable. Hotel restaurant was of high quality. Great location close to all attractions. Doormen provide excellent directions and points of interest. Would highly recommend to anyone staying in the Philadelphia area.
14 octobre 2013
Rated 5 out of 5 by michael People make the difference
From the genuinely friendly Doorman who greeted us like he wanted us to feel welcome to the faceless room service that provided us with an immaculate room, our stay was just great,
EVERYONE was so nice AND normal. We did not feel like people were being nice because it was their job or that it was an act.
We could tell the manager was really caring and wanted us enjoying our stay. "Q" [??] the Bartender treated us like regulars. [FYI--I only had soft drinks].
The Front desk staff were patient as I fumbled with my stuff. . . both upon arrival and departure.
Everything was better than expected. We loved our stay at this hotel!
20 février 2013
Rated 5 out of 5 by Billyd Great location and service
The service from the bell boys to the front desk everyone was great. The bed was to die for. I would stay here again.
26 décembre 2012
Rated 5 out of 5 by granny70 Great location
Room was beautifully furnished, exceptionally clean and comfortable. The location is within walking distance or short taxi ride to most of the cultural and historical sites in the city. Breakfast in the restaurant was delicious. The conceirge gave us great restaurant recommendations and directions. Will definitely stay again.
14 novembre 2012
Rated 5 out of 5 by skim730 As expected!!!
Staple hotel for me. I am usually here once every 3 weeks for a few days at a time for a regular office visit. What I love most about Starwood brands and especially the Westin properties for business is the consistency, familiarity and professional treatment appropriate for business-class hotels. This Westin is easy, I am always able to check in in less than 5 minutes, I am always greeted with a "Welcome back" and the staff is always very pleasant and very accommodating. I have always received great service here every time I've stayed.
Taxi service, as with anywhere in Center City, is sketchy. Usually, there is a taxi nearby for the front staff to call over but during rush hour and rainy days, it can take some time for an unoccupied cab to come by.
Location is directly in Center City just a couple blocks from City Hall and the Clothespin. A short walk to Rittenhouse Square, Historic Liberty Bell and Ben Franklin stuff, a quick cab ride to the River and Old Town.
30 avril 2012