Rated 4 out of 5 by Wingtipflyer1 Nice property- mini bar prices are obscene
Nice property, excellent from desk staff. Have a problem with the prices on minibar. Understood they are to be much more than store prices but what this property charges is obscene!
January 29, 2016
Rated 4 out of 5 by dvacpa Upper-class, but board-lining on pretensious
I have been staying at the Westin Philadelphia for my trips to Philly ever since I graduated Drexel University. During my 2015 visit, the Westin had its most grandiose presence ever. I love staying in Rittenhouse Square, but I didn't find this stay to be particularly family friendly (as I have in the past). Lobby areas and rooms were top-notch. Reception, however, appeared to be uninspired to welcome a family of four with two children. Once in the room, the bell staff warned us of the honor bar with sensors to detect any movement of items. When asked for it to be removed, the front-desk informed me there would be a rather large charge. The concierge desk, also seemed to be inaccessible. The previously friendly concierge was one of favorite amenities of the Westin in years past.
January 25, 2016
Rated 5 out of 5 by Lanc6 A gem of a hotel and decorated beautiful for the holiday's!
This hotel was awesome! A great location, bed was so comfortable and the hotel staff were very helpful! A great night sleep with no noise whatsoever!!
January 3, 2016
Rated 4 out of 5 by chrisw1976 Great for Downtown
This is a fantastic hotel for visiting downtown with good rooms. The high rooms ensured a restful nights sleep.
The concierge service was very friendly and responsive when my wife used them to find a salon for our event. I e also called ahead to have food delivered right before we arrived and found they had delivered more than we ordered but quickly reconciled the error. All was right in the world. That is until we go to breakfast on our departure day - the cost for a poor continental breakfast is unsatisfactory.
To that end I would recommend the hotel but not their lounge or restaurant. Visit some other fantastic local instead!
December 6, 2015
Rated 3 out of 5 by sumo2005 Construction started at 4am
Our romantic night was interrupted with jack hammers. We were not offered any compensation and we endured a good three hours of noise.
Great building and staff,
but not a great response by upper management..
December 4, 2015
Rated 4 out of 5 by NFSIII Centre city home!
Great location for centre city restaurants and shopping. Good SPG recognition with high floor upgrade ensuring a great sleep. Staff attentive and on this occasion good service recovery when my laundry failed to return on time.
On the downside, the gym is a little small but good enough for a lesser enthusiast! lobby bar got very crowded due to events in the hotel, giving motivation to explore this great city!
November 28, 2015
Rated 5 out of 5 by EJW23 Another stellar Westin stay
The Westin never disappoints. Our stay here was outstanding in all respects.
November 3, 2015
Rated 5 out of 5 by Hawaiiangal Great Stay
Westin is my favorite hotel and I've stayed in many across the U.S. I was not disappointed at all. The staff was incredible, especially Gerri-the concierge. I'm very surprised to see such negative reviews and comments. I didn't have any problems that other people did. I would definitely stay again!
August 25, 2015