The Westin Philadelphia

  • 99 South 17th Street at Liberty Place
  • Filadélfia,
  • Pensilvânia
  • 19103
  • Estados Unidos
  • Mapa

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Rated 3.9 out of 5 by 119 reviewers.
Rated 3 out of 5 Terrible front desk staff I arrived at 10:30pm on 4/29 very tired from a flight. There was only one staff person at the desk. She was engaged in a long conversation with another guest about dining alternatives. She proceeded to call several different restaurants looking for one that was open, as I and another guest waited to be checked in. She then chatted with the guest looking for food for another couple of minutes about his choices. Finally after about 8 minutes she turned her attention to us to be checked in. At no time did she (a) try to find another staff member, (b) ask the guest looking for food choices to wait or (c) apologize to the folks waiting to check in. It was clear that she was enjoying her conversation and was not at all concerned about the line of tired travelers forming in front of her. This is absolutely unacceptable. I have been a loyal SPG customer but this experience will make me revisit my choices. If I'm spending $300+ on hotel rooms I expect a base level of service and did not receive it on this stay. Best, Michael Frankel May 1, 2015
Rated 5 out of 5 by The. Hotel is in a great location and gas a great staff The hotel is located in a great spot for my wife and I. We have stayed there several time and alway look forward to it. The staff, particularly the gentalmen working outside and park the cars and take the luggage, they are always a huge help and very courteous and kind. They always make this day just a little bit better April 26, 2015
Rated 5 out of 5 by Great Service! Fantastic service - mentioned to front desk that I was struggling with a migraine and they sent up tea, fruit, water and slippers to help out - just amazing. And the renovated rooms are terrific - nice blues and greens - such a pleasant departure from the usual brown and green color combo. Only place I'll stay in Philly. April 17, 2015
Rated 5 out of 5 by Great Philly Time! We enjoyed our stay tremendously. The guys in the back were extreemely helpful esp. Larry Johnson! Thanks again, Jack Inserra April 13, 2015
Rated 5 out of 5 by Great! I came for a night with my sister. I am a gold member and asked for an upgrade. They had a suite available for the night so they upgraded us to that. It was beautiful. I love when hotels do this. Sometimes hotels have better rooms available but they do not upgrade me but it's times like this, when I get upgraded that I feel like staying at Starwood hotels are worth it. We really enjoyed our visit! April 11, 2015
Rated 4 out of 5 by Good Location and room condition I stayed in the hotel for one night, it was higher than my expectations. The room was big and well maintained, I felt they have renovated the room. The TV has big screen. The price was also reasonable. I really love the scent of Westin's personal care products, but I suggest they can add shower gel to the set for customers. On the negative side, because of the texture of the rug, I saw some hair on the floor. The comforter was not as well maintained as the room condition. April 9, 2015
Rated 5 out of 5 by Great stay Fantastic stay for the thankgiving parade in Philly. Got offered upgrade because of platinum status Will stay again March 10, 2015
Rated 1 out of 5 by A dirty place Dirty place, nothing in the room was changed after the previous guest, nothing was ready March 9, 2015
  • 2015-05-02T20:25:24.946-05:00
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