Rated 5 out of 5 by Zach1015 Impressive Property
Very happy with my quick one night stay at this hotel. Upon arriving, the valet attendants were extremely friendly and helpful...some of the best I've seen. Front desk staff was just as courteous, welcomed me back to the property, and thanked me for being a Starwood member.
The room was great as always--very clean, modern, large. Same for the bathroom. Ordered room service which was unusually pricy after service charges, delivery fees, and taxes were added. However the food was very good and delivered quickly. Breakfast in the morning at Clark Street Grille was nice, and service was good despite them being quite busy.
Overall, I would definitely recommend this property for the location to the stadium and surrounding attractions, but more importantly for the staff. Everyone is so nice and eager to assis guests. Management should be proud of the team working at this hotel. They're impressive all the way around!
July 8, 2014
Rated 5 out of 5 by HawkeyeKC 4th of July Weekend!
Great hotel for the 4th and to watch the Cardinals play. High quality experience and hotel staff is excellent from the valet to the front desk to housekeeping. Rooms are large, great bath and good fitness room. Walking distance to the Arch. Definitely will be back! Wish the hotel had an outdoor pool or some sort of roof top dining / patio experience to make it even better.
July 7, 2014
Rated 5 out of 5 by Mary5124 Westin to the rescue!
We checked into another hotel in St. Louis only to find our room filthy and the entire site unsatisfactory. We immediatly checked out and went in search of a room at the Westin. The minute we walked in we breathed a sigh of relief! It not only smelled lovely and had an inviting atmosphere, the front desk staff was so unbelievably kind. She found us a room and was willing to show it to us (I wanted to make sure it was clean) before we checked in. They had someone make up the sofabed for our kids and kindly gave us coupons for breakfast the next morning. No question..my future bookings will be ALL WESTIN...ALL THE TIME!
June 30, 2014
Rated 4 out of 5 by Kate33 Great experience
Came to watch the STL game, and loved my stay at the Westin. Breakfast was fantastic.
July 8, 2014
Rated 5 out of 5 by Palmettomom Great location for Cardinals games
Phenomenal hotel across the street from Busch Stadium. Plush accommodations. Love the heavenly bed & bath. Oversized rooms and bathrooms with a spa-like feel. Short walk to the Arch and riverfront activities.
July 6, 2014
Rated 5 out of 5 by Jbaker318 Jimmy Saved the Day!
We arrived Saturday 1hr before the start of the cardinal game. Jimmy welcomed us as we arrived along with Orlando. Told us not to worry enjoy the game he would take care of our valet and luggage. Within 15mins Jimmy contacted us and reported that I mistakenly booked the weekend before. And that we didn't have a reservation, but told us he and the staff was able to get us a room thankfully due to a cancelation. Its that type of service and dedication to their job that keeps us coming back! Its the staff that you first meet there the Valets that stand out. Thanks again to Jimmy, Orlando, and Sean that helped us Sunday when we left!
June 24, 2014
Rated 2 out of 5 by RS808 Poor response
We had to call front desk 2 of the 3 days to get the room cleaned. One day we waited until after 4 PM and the next after 5 PM. The front desk and the manager both initially seemed as if this was not a particularly big deal after we complained after the second day. Ultimately we received some compensation for the inconvenience but the initial indifference was not what I have come to expect from a Westin hotel staff.
July 2, 2014
Rated 4 out of 5 by MrT69 Nice location.
Nice location. Stayed for business. Good to be able to walk to restaurants and bars. Valet and parking charges were a little on the high side.
July 3, 2014