Rated 1 out of 5 by Amie555 Big Disappointment
I travel a lot to St Louis for business and being spg loyal, wanted to try out this Westin instead of the Sheratons in the area for a change.
- Beautiful property with updated rooms.
- Breakfast was delicious
- Staff need much more training. If i have to call 3 times to spg for a stay of 2 days with things I should have never needed to make the calls, that just shows how dis-appointing the service was.
At the end, all I get is we are sorry, it won’t happen next time is not an spg response I expect. I don’t think next time is ever happening with this property for me.
I have stayed at many other west-Ins and property wise, this one was the best, however, they really need much improvement for the service they 'think' they are offering.
November 19, 2014
Rated 5 out of 5 by LabyBeth58 Best kelp Secret
I stayed at the St. Louis Westin Hotel doing a Convocations my church held in St. Louis, MO. When it came time to be transported back and froth from the hotel to the (America Center) services, the people who live right in St. Louis was not familiar with the location of the Westin hotel? But, overall it is a good Hotel and the best kelp secret from the people who lives in St. Louis.
November 13, 2014
Rated 2 out of 5 by circadian WESTIN ST. LOUISE
good location comfortable
November 11, 2014
Rated 4 out of 5 by cheboygangirl Food and Aesthetics
Very pretty interior design.
I got in late and was very hungry. I asked the wait staff for a vegetarian meal of the chef's design. He whipped up one of the most delicious polenta dishes I have ever had, it was fantastic! The wait staff kept checking on me to make sure it was ok, great experience after a long day of travel!
November 6, 2014
Rated 5 out of 5 by HollieP I WANT TO STAY HERE FOREVER!
Best hotel I've stayed out since...I can't recall ever staying in a friendlier, cleaner, more comfortable, place with a more accommodating staff. From the valet drivers to the housekeepers, with a FANTASTIC stop at the front desk along the way (thanks Lynette!), the staff could not possibly be more professional, polite, warm, and caring individuals if they tried. Our every need was tended to and our stay was incredible. We will be back! -- HP
November 2, 2014
Rated 3 out of 5 by Plutnicki This hotel has beautiful ambience
First day overnight ,npbeds were not made, towels were not provided. Called desk, no answer. Called and called ...no answer.
Am in bridal party. Day OF THE WEDDING no one is answering the front desk phone. We called and called and called. Ridiculous for price paid to stay. We're told breakfast was included in our stay, but we had to argue for it and they were not forthcoming with the meal tickets. They charged us for amenities that we did not use such as valet parking. Good thing we reviewed the bill at the end. Didn't think that the housekeeping kept up with basic necessities such as enough towels for four people staying in the room. Price of stay did not reflect quality of service.mmand we are Starwoods Memebers supposedly entitle led to special treatment. They left dirty dishes in the room as well. Breakfast was good. Bacon was nice and crispy. Waitstaff was not efficient. I asked for a pot of tea. They brought it but no CUP to go with it or spoon. Re ally had to ask for basic things. This was on weekend and I know it was busy. We were a part of a thirty person wedding party. I guess I was expecting better service all around. We encountered problems with each amenity we used, parking, housekeeping and dniing.
November 3, 2014
Rated 3 out of 5 by FB2012 Not a repeat
My wife and I went to the Westin to celebrate her birthday. Overall, I wouldn't recommend going to this hotel. For the price and the service - or lack thereof - I'd check into another hotel. The king room was nothing to write home about, and wasn't anywhere close to the pictures online. The bathroom was nice and spacious. It seemed that the bathroom had been recently updated, but the room itself wasn't. The front desk was hit and miss. Some workers were helpful and some seemed bothered by the fact that we asked for service. We will not be going back. As I said, for the price we could do much better.
August 14, 2012
Rated 2 out of 5 by Marie200 Rom not clean and staff not responsive.
My room had a dark, sticky stain in the middle of floor. I communicated to front desk clerk this first morning, assuming that it would be addressed that day. Same spot still there second night, with clearly no attempt made to clean it. I also got no recognition for Starwood status. I left very unimpressed with service level. Sent an email after my visit and got a return email saying my email hadn't been read. Really?
April 23, 2012