Rated 2 out of 5 by EricM007 'Service' is not in the vocabulary
I love Starwood Properties and as far as the space itself goes, this one is extremely interesting and different, and that's where it ends.
I'd like to point this out early for those who won't read this entire review, check the schedule of events at the stadium before booking this hotel!!
There are some Pros and I'll start with those.
The rooms are extremely nice, very large, bright, open and very clean. The bathroom is the exact same.
That's about where it ends.
The hotel shows it's true colors even before you pull into the drive. I rarely rent a car but this trip and the city of St. Louis made that a requirement. The hotel's sign is literally blocked by a small tree, not to mention the hundreds of people flocking to the stadium. After finally pulling up into the hotel I discover that it also serves as a valet for the stadium and was directed to pull up, where I sat with no direction for a good five minutes before being greeted, given a key tag and left there with bags in hand. No offers to assist, no luggage cart, nothing.
We check in were pointed to a set of elevators which were nowhere near the room. We walked around for a few minutes before finding the room and discover there is a small elevator a few doors away from the room.
The next day get up, look for the gym, signs are no where to be found, (at least until you're at the point you can actually see the gym.) call 'Service Express' to ask where the gym is and am told it's in the 'other building', to which I reply, 'I have no clue what that means, I'm standing at the front desk, help me out where should we go?', and got a snippy but detailed answer.
The gym is branded as a 'spa', that term must be used loosely. As a hotel gym it's okay, but nothing spectacular at all.
Tried to use Service Express to see if they knew of a way to get same day tickets to St. Louis Arch and was told 'we don't do that'. So for other W people, this is not a 'Whatever Whenever' experience, it's more of a glorified operator, as there is no concierge at the actual concierge desk in the lobby.
Also, if you plan on going to bars/clubs there is no one around to call you a cab and there was no noticeable taxi stand around the building. After walking around we gave up and decided to take our rental car, which we then had track down the person who has the keys at 10:30/11pm on a Saturday night. They were behind the check-in counter.
All in all it's really sad the service level is so low, this hotel is in an amazing old warehouse space. Starwood properties aren't in abundance in STL and the one's which are here were booked. I ended up checking out two days earlier than planned and moving into another brand hotel in which the staff were much nicer and as an added perk it was a fraction of the cost.
May 29, 2012
Rated 2 out of 5 by Marie200 Rom not clean and staff not responsive.
My room had a dark, sticky stain in the middle of floor. I communicated to front desk clerk this first morning, assuming that it would be addressed that day. Same spot still there second night, with clearly no attempt made to clean it. I also got no recognition for Starwood status. I left very unimpressed with service level. Sent an email after my visit and got a return email saying my email hadn't been read. Really?
April 23, 2012
Rated 3 out of 5 by LandedSPG Ok hotel, better options nearby
I was here only for one night and the hotel had the general WESTIN feel to it: clean and quite. It was also perfectly located near the freeway and bush stadium.
However, what's the point of going to the west if they have no lounge and as a Platinum member you don't get upgraded. Another SPG hotel with a lounge and a cheaper price tag is nearby.
I was underwhelmed with the check-in staff who felt annoyed when I asked for the two rooms I had booked to be on the same floor when she'd gone and processed us on different floors.
January 28, 2014
Rated 5 out of 5 by NYEcouple Great service
The room and the bathroom was beautiful! There was no mini fridge, but the mini bar (must ask for the key) had space for refrigeration--which was free to open but not to take anything, of course.
The bartenders were very nice. When a margarita wasn't made perfectly, they let us keep the first one and immediately made a second one. Late checkout was free, even though we stepped out at 1:10PM. Self-parking was free, the $20 was refunded. Self-parking is the open air parking lot across Spruce Street.
The view wasn't perfect, but for $140 (w/o tax) a premium king room was a bargain! I definitely recommend this hotel for anyone staying downtown STL.
January 2, 2014
Rated 5 out of 5 by GoodatBidness Beautiful hotel, strong overall, poor SPG recognition
The Westin St. Louis is the nicest SPG property in St. Louis, and it wears the title well. The rooms, while slightly outdated, are quite nice and larger than average. Staff are attentive, particularly the valet parking team. Room service is about average for a Westin, which means it's good.
Only two mild gripes with the hotel:
-- SPG status recognition: in almost three months of staying at the hotel, I got upgraded precisely once -- for only one night. There are many other SPG elites checking into the hotel, so don't expect much on the upgrade front.
-- Air vents are right over the bed, and blow down on you quite strongly. I don't particularly like the breeze while sleeping, so I found this annoying.
Overall, though, a great hotel and well worth choosing. Just be sure to check the Cardinals schedule, or you might have a hard time reaching the hotel.
January 22, 2014
Rated 5 out of 5 by Nick922 Best hotel in downtown St. Louis
My wife and I always pick this hotel to stay at in St. Louis when we come in town for a Cardinals game, Blues game or just for fun. Have stayed at almost all hotels in downtown STL and this is by far our favorite. The staff and amenities are by far above and beyond. This hotel makes you feel at home when your away. The rooms have giant ceilings and the heavenly collection makes it that much nicer. Always get a great sleep in the most comfortable beds and the showers are awesome. Thanks!
January 19, 2014
Rated 3 out of 5 by FB2012 Not a repeat
My wife and I went to the Westin to celebrate her birthday. Overall, I wouldn't recommend going to this hotel. For the price and the service - or lack thereof - I'd check into another hotel. The king room was nothing to write home about, and wasn't anywhere close to the pictures online. The bathroom was nice and spacious. It seemed that the bathroom had been recently updated, but the room itself wasn't. The front desk was hit and miss. Some workers were helpful and some seemed bothered by the fact that we asked for service. We will not be going back. As I said, for the price we could do much better.
August 14, 2012
Rated 2 out of 5 by CJ1995 Hidden Fees everywhere
I felt like I was being taken advantage of at every corner. Hidden and incorrect charges were added to my room service bill and incorrect charges were on my final bill for parking. The hotel, itself, was adequate, but all of the other incidental charges left me with a very sour taste in my mouth.
September 27, 2013