Rated 4 out of 5 by baseballtrip9 Baseballtrip#9
I brought my sons from Cleveland for a Cardinals game, and we all had a great stay at your hotel. The staff made everything easy and took great care of us--responding quickly to any request, the room was calming and extremely comfortable. Our meals were delicious. We loved seeing Busch stadium from our window-- a request made by our 14 year old! We will stay at a Westin in any other cities we can as we travel to baseball stadiums.
October 8, 2014
Rated 2 out of 5 by Tim3939 Great for going to the the ball game
I would like to give your hotel a good review but I can not....
Checking in and greeting was good
Our room #546 had a huge stain in the carpet, the door handle opening up the two rooms came off, and the faucet in room #544 had to be fixed on the second day, and it took a long time for the water in the shower to get warm and the kicker was our rooms did not get cleaned until after 5pm, we were gone all day and when we returned back to the room after 5 they had not been cleaned or the beds made so while we were waiting to go to the game we watched the maid who could not speak english clean our rooms. This may sound petty but at the prices I paid (for two rooms) none of this should have happened. Thank you for the opportunity for this review but I think I will stay somewhere else on my return
September 22, 2014
Rated 2 out of 5 by EricM007 'Service' is not in the vocabulary
I love Starwood Properties and as far as the space itself goes, this one is extremely interesting and different, and that's where it ends.
I'd like to point this out early for those who won't read this entire review, check the schedule of events at the stadium before booking this hotel!!
There are some Pros and I'll start with those.
The rooms are extremely nice, very large, bright, open and very clean. The bathroom is the exact same.
That's about where it ends.
The hotel shows it's true colors even before you pull into the drive. I rarely rent a car but this trip and the city of St. Louis made that a requirement. The hotel's sign is literally blocked by a small tree, not to mention the hundreds of people flocking to the stadium. After finally pulling up into the hotel I discover that it also serves as a valet for the stadium and was directed to pull up, where I sat with no direction for a good five minutes before being greeted, given a key tag and left there with bags in hand. No offers to assist, no luggage cart, nothing.
We check in were pointed to a set of elevators which were nowhere near the room. We walked around for a few minutes before finding the room and discover there is a small elevator a few doors away from the room.
The next day get up, look for the gym, signs are no where to be found, (at least until you're at the point you can actually see the gym.) call 'Service Express' to ask where the gym is and am told it's in the 'other building', to which I reply, 'I have no clue what that means, I'm standing at the front desk, help me out where should we go?', and got a snippy but detailed answer.
The gym is branded as a 'spa', that term must be used loosely. As a hotel gym it's okay, but nothing spectacular at all.
Tried to use Service Express to see if they knew of a way to get same day tickets to St. Louis Arch and was told 'we don't do that'. So for other W people, this is not a 'Whatever Whenever' experience, it's more of a glorified operator, as there is no concierge at the actual concierge desk in the lobby.
Also, if you plan on going to bars/clubs there is no one around to call you a cab and there was no noticeable taxi stand around the building. After walking around we gave up and decided to take our rental car, which we then had track down the person who has the keys at 10:30/11pm on a Saturday night. They were behind the check-in counter.
All in all it's really sad the service level is so low, this hotel is in an amazing old warehouse space. Starwood properties aren't in abundance in STL and the one's which are here were booked. I ended up checking out two days earlier than planned and moving into another brand hotel in which the staff were much nicer and as an added perk it was a fraction of the cost.
May 29, 2012
Rated 3 out of 5 by FB2012 Not a repeat
My wife and I went to the Westin to celebrate her birthday. Overall, I wouldn't recommend going to this hotel. For the price and the service - or lack thereof - I'd check into another hotel. The king room was nothing to write home about, and wasn't anywhere close to the pictures online. The bathroom was nice and spacious. It seemed that the bathroom had been recently updated, but the room itself wasn't. The front desk was hit and miss. Some workers were helpful and some seemed bothered by the fact that we asked for service. We will not be going back. As I said, for the price we could do much better.
August 14, 2012
Rated 2 out of 5 by Marie200 Rom not clean and staff not responsive.
My room had a dark, sticky stain in the middle of floor. I communicated to front desk clerk this first morning, assuming that it would be addressed that day. Same spot still there second night, with clearly no attempt made to clean it. I also got no recognition for Starwood status. I left very unimpressed with service level. Sent an email after my visit and got a return email saying my email hadn't been read. Really?
April 23, 2012
Rated 3 out of 5 by threeK9 Value for room price is just average.
The first problem encountered was with internet access & during my stay I was not able to log-in. A call on Saturday night to front desk put me in contact with IT that acknowledge a problem. Sunday morning another call & was told that no one was aware of problem & there was not record of my attempt to log on....duh, I was never allowed to log-on however, I was again put in contact with IT & problem was never resolved. Have not had a problem accessing internet with my present computer anywhere. The next issue was accessing a movie, chose a movie in room & all that came across screen was "no signal", called front desk & technician was summoned to room & could not fix problem. No big deal but reviewed on-line bill & was charged for movie, next morning movie was removed by Paige at front desk. Pillows are individual preference & none of the pillows fit mine, I do not like soft squishy pillows, bed however was comfortable. On Sunday went to ball game returning at 6:00 pm & room had not been cleaned at 6:15 housekeeping came knocking. I declined service as at that point I just wanted to order a pizza relax & get a good nights sleep for my return home on Monday. Housekeeping came knocking at 9:30 Monday morning. I was unable to video check out so went to front desk to complete & was relatively satisfied with response but still have bad taste for experience considering price of room & services. By the way the showers are very cool but when using the hand held in this room it had a howling sound at the level of a fire alarm.....
September 15, 2014
Rated 5 out of 5 by Katjay Our favorite hotel in St. Louis
This hotel is awesome! If you want an upscale hotel experience this Westin meets the requirements. You cannot beat the proximity to Busch Stadium! Nice beds and big rooms. We will definitely come back. Love it!!!
August 4, 2014
Rated 1 out of 5 by tab1234 St Louis Westin is a concern
I love Westin hotels and the SPG.com staff are remarkable. However, the St. Louis property does not live up to the Westin standard as I have known it. The facilities had multiple issues including phones that did not work, plumbing issues and staff that did not understand what "Turn Down Service" was. I hope they improve!
July 23, 2014