Rated 3 out of 5 by Deb2002 Check-in needs improvement.
I made 2 calls before the day of arrival to inquire about early check-in and was told that would not be a problem. I called the am of check-in and was told to come early and could probably check in a little early. Arrived at 1:30, and was told might not be available til 3:00. My son's wedding pictures were to begin at 4:30. Although I live in Greenville, we planned to leisurely dress for the wedding at the hotel. My room was finally available at 3:20. We had to make two subsequent trips back to the desk after check-in, because something had not been swiped. Needless to say, leisurely dressing for the wedding turned into a race to dress and get to the venue on time. I realize that there are variables, but this was my son's wedding...not trying to make a dinner reservation. I felt that the gentleman at the desk failed to grasp the urgency of the occasion. When I checked my credit card statement later, my son and daughter in law's room 702 had been charged to my credit card. I think these problems were all related to check-in. The room was very comfortable, and the food and beverage were above expectations. My disappointment was that my plan for having wine and leisurely preparing for my son's wedding turned into a mad dash to dress and race to the venue.
October 22, 2014
Rated 5 out of 5 by Sam10 Perfect Hotel
In my opinion the Westin brand is among the best hotel brands, and the Westin Poinsett is an exceptional hotel in perfect location with an excellent professional staff and management, and superior customer service. It is the perfect spot in Greenville
December 14, 2011
Rated 5 out of 5 by Jimmy28 The Westin Poinsett Never Disappoints
We stay at the Poinsett regularily....and it is always a pleasure.. The rooms are great, the location to everything in Greenville is perfect, and the staff is second to none. The feeling walking into that historic lobby is wonderful.
December 30, 2013
Rated 5 out of 5 by Larry674 Staff Can't Say "No"
My wife and I stayed at hotel while attending a court hearing in Greenville. From the time we checked in, the hotel staff bent over backwards to make our stay comfortable. From upgrading our room to providing a compact refrigerator.
June 29, 2012
Rated 5 out of 5 by Moose This is a beautiful old hotel
This is a beautiful old hotel and it has completely modern features and comforts. I have stayed at the Westin Poinsett many times and I would gladly recommend it to anyone visiting the Greenville, South Carolina area.
November 14, 2011
Rated 5 out of 5 by AB1813 Excellent Hotel
This hotel has all the classic amenities and old world charm you would expect. Service was outstanding. The hotel was so well located that I was able to walk to almost every point of interest in Downtown Greenville.
August 12, 2012
Rated 5 out of 5 by Mikeco Old school charm with modern ammenities
Loved the bed comfort and the shower. The coffee in the room was great. We would have enjoyed a mini fridge in the room.
We loved the farmers market in front of the hotel and the ability to walk everywhere.
July 28, 2012
Rated 5 out of 5 by JeffA2012 Old world meets new world
Great hotel... beautiful early 1900's architecture... outstandng service from every functional area... great location in middle of Greenville historic district... Very Westin... wish there was a pool
August 8, 2012
Rated 5 out of 5 by Beachbunny Great stay (again)
Came to Greenville for the Peace Theatre, this hotel is very convenient, great location, close to everything, nice old building, lovely rooms and EXCEPTIONAL staff in every department
July 4, 2012
Rated 5 out of 5 by GSAE1 This hotel is a classic
I had an overall great experience. I wish the hotel had provided a complementary bottle of water in my room but I was able to get one at the front desk.
June 4, 2012
Rated 5 out of 5 by Field Lodging Experience
My wife and I thoroughly enjoyed our experience at the Weston Poinsett. I would give an unqulaified recommendation to my friends and associates.
December 30, 2013
Rated 5 out of 5 by Daniel61 Awsome
Great location,views, and service. In the middle of all the action in Downtown Greenville. Easy walking to EVERYthing
August 1, 2012
Rated 5 out of 5 by Lisa08 Great hotel
Excellent experience. The rooms were very clean and comfortable.
July 18, 2012
Rated 5 out of 5 by Reic Great
Liked the place very much, hope to stay there again next year
July 1, 2012
Rated 5 out of 5 by Tim1609 Love, love, love this modern and historical hotel!
Everything about this hotel speaks to what Westin and starwood brands stand for.
Smart, friendly, and welcoming staff right from valet and it continues with the front desk. They always have my reservation laid out in advance so check in is super easy, and they always recognize your spg level with appreciation and even welcome baskets from the GM.
The hotel itself is in a great location right on main st so walking to everything is very easy.
The hotel is quite old but it has been updated to make it feel modern while maintaining the antique charm.
The restaurant has a very nice breakfast .
All in all, this what an SPG hotel should feel like.
November 19, 2013
Rated 5 out of 5 by VeronikaK Pleasantly Surprised
My partner and I recently booked a room to spend the night for the Melissa Etheridge concert. We had the option of driving the hour and a half back back and forth from home, but decided to treat ourselves at this fine hotel.
We were greeted with a very friendly and worldly parking attendant who was kind and helped us to find a convenient place to park.
Upon check-in, the staff was very accommodating and gave us plenty of instructions that were very helpful during our stay.
The room was so lovely and the bed just divine. It was so nice to come back to at the end of the night and an indulging way to unwind.
We debated on going out for a late breakfast on our way back home when it was time to leave the next day. The late check-out was really nice and helped us to relax and not feel rushed. It also gave us more time to enjoy the poshness of our room. We decided to opt for room service. It was an easy experience to find what we liked off of the menu, which is sometimes tricky for us since we have dietary restrictions.
The room service attendant was very nice and greeted us warmly. The food was just incredible. I never wear robes, but after showering decided to slip on the one that came with the room. As my girlfriend and I lavishly dined, I felt like a queen wearing the robe and feasting on the food expertly prepared by your chefs.
This is our second stay at The Westin and most definitely not our last! We made a promise to each other to stay at a Westin hotel the next time that we want to treat ourselves, whether it's a simple excursion or a dream come true seeing Melissa Etheridge perform.
The fruit infused water in the lobby was a great touch. We came home and made ourselves a batch!
April 20, 2014
Rated 4 out of 5 by Brad1000000 Only SPG Game in Town
Greenville is a great city, and for a town this size to support a Westin is amazing. Staff was friendly and professional, and platinum received upgrade to a suite. There is no club, though there's a "preferred level"; free breakfast in the restaurant was offered to compensate lack of club. The hotel is very old, but is well maintained (not sure when it was converted to a Westin). It is in the heart of Downtown, within walking distance to many restaurants, the ballpark, etc. Street parking is free, and fairly plentiful nearby. I would certainly stay again, but this property is expensive compared to cities with more SPG competition.
April 24, 2014
Rated 3 out of 5 by Nan123 Usually 5*
Very dissapointed in my last stay. Reservations were made months ago and I arrive after notifing hotel 3 times of my arrival and we did not have the room we booked. We needed a double room and it was given to some one who decided to stay another night!!??? We were given a roll away which was far, far from a "heavenly bed"! It was my sister's first visit and I was totally embarrassed that she experienced this. I must say that the lady behind the desk and the manager were extremely nice. I have been to this hotel countless times and it has always been excellent. Don't know who made the mistake but this should never happened.
October 14, 2013
Rated 4 out of 5 by nulfster Good Stay two issues
Nice property friendly staff, not always the most helpful. Had a big stain on bottom sheet / like it may not have been washed. They came and changed it quickly.
Charged wrong room rate one night and did not receive my emailed folio.
Quiet, room was comfortable..
October 4, 2014
Rated 3 out of 5 by leo9338 Bathroom Problem
We arrived OK and when my wife used the toilet, it did two things. First, unknown to us, the drain must have been clogged. After flushing the toilet, the drop-down flapper valve malfunctioned allowing water to continue running. Since the drain was clogged(unknown to us), the water filled the floor before we noticed it. A mess. I wiped it up as best I could to avoid damaging the carpet. My wife called the front desk. They responded OK, but since we were due by now to depart to our dinner reservation, we left behind a mess. It was OK when we got back, but the inconvenience left me wishing we'd receive a discount on our room. It didn't happen leaving us a bit perturbed.
November 7, 2012
Rated 2 out of 5 by mike2000t Not impressed
My wife and I live in the area and have wanted to stay at the Poinsett for years. The room was clean but no better than any other $70 a night place I have been to. The hall door had such a gap that we heard everyone walk past our room, the coffee maker was broken, and the toilet ran on and off by itself. At checkout I told the front staff and was told they would get the engineer to fix it. Then he asked if we were checking out. I said yes. Then he told me I owed $6 for parking and asked how I would like to pay. No I am sorry for the inconvenience, just that I still owed for parking. This place was a big disappoint.
July 8, 2013
Rated 4 out of 5 by catden A local romantic getaway
The hotel was great. We went there for our 10 year anniversary. We live an hour away and it was great to go somewhere for 1 night. The restaurants are within walking distance.
I liked having 3 bags of coffee included with the in-room coffeemaker.
I disliked the way the exit to the parking garage was set up. The front desk warned us that it there may be a "glitch" when trying to exit the garage and how to get around the "glitch". The glitch happened but it still required us to get assistance on the intercom to exit the garage. If the desk has to explain a glitch then fix it. It doesn't match a upscale hotel.
January 1, 2013
Rated 3 out of 5 by JimmyB67 Not what it should be
We booked months in advance, asked for adjoining rooms, and got 308 and 309, which are on different halls altogether. My wife has kept her own last name forever--and we have been married for more than thirty years. She was treated rudely and almost not allowed to check in without me. Do let them give you room 309. It is dark with no light coming through a window that faces a brick wall, and noise from the band at night can be heard 3 stories up. Don't leave cookies out on a plate; the maid throws them away even when covered with a napkin. It was not a good stay for us. Better luck to the rest of you,
May 12, 2014
Rated 5 out of 5 by 2002plat great hotel
I had never been to Greenville - now I can not wait to go back and stay at this hotel
while it is true that the hotel is not "modern" I feel that it makes up with wonderful period architecture.
The staff was wonderfully friendly and informative, the hotel has a great location, in the middle of a great (international) variety of restaurants and bars. The free shuttle from GSB is a fantastic amenity!!!
The restaurant was very good for breakfast. The restaurant staff was very friendly and welcoming
I gave a lower grade in SPG recognition only because when I originally checked in the front desk did not know that I was Platinum. Once I gave my number the SPG recognition was fantastic
August 28, 2012
Rated 2 out of 5 by ytboy Disappointed
Unfortunately this review is based on a bad experience after leaving. The hotel was fine, if a bit old and worn, but the room was clean and comfortable.
I left a phone charger behind and the only way they would send it back was to use my credit card for a $20+ charge to Fedex my $30 plug. In the past, the few times I have left something behind and it could not be sent as a courtesy, free of charge, I was charged a nominal $5 mailing fee. So this is a policy that really bothers me and makes me reluctant to continue a relationship with such a "Host". After all I am an SPG member and have tried to use the hotels wherever and whenever I travel.
Very frustrating and "deal-breaking" policy!
October 25, 2013
Rated 3 out of 5 by Makatdon Never going back
First of all was Expecting to be greeted by the bellhop upon arrival, they were so relaxed, i didn't feel welcome.
I've been to many hotels and never had someone decline what I asked for when they do provide the service. Ordered fries at midnight because my daughter was hungry, called room service only to hear that the person who is cooking doesn't know how to make fries so sorry and didn't even recommend something that could've been done. Drove around town, went on the highway and couldn't find anything open. Very disappointed. Would never recommend anyone, especially with children going there.
May 5, 2013
Rated 2 out of 5 by Jim19 Great hotel....but...
My wife and I have stayed several times at The Westin in Greenville, SC and have always enjoyed our stay. However, the odor coming from the third floor kitchen vents was so unbearable that we left earlier than we had hoped. In fairness to the staff, they did offer to put us in a different room. We opted to stay there and thought the smell would go away while we went to a local event. After the event, we went back to the room and the room was odor free.....until we were hit again with the same terrible odor again at 6AM. Engineering was contacted and came to the room and confirmed our complaint.
February 19, 2013
Rated 2 out of 5 by Mbra 30th Anniversary Stay
First, I have been in the hospitality business many years and I came there for my 30th Wedding Anniversary; Your description of heavenly bath and bed is significantly overstated. I travel a lot and the bed and pillows were a shockingly disappointing. The pillows were literally flat, all of them, and anything but comfortable or heavenly as was the mattress
The bath was fairly nice but near what your advertised"description" leads one to believe, it was a little larger version of most mid range hotels with 2 over sized shower heads and that was about it. .
I would also say the size of the Executive Suite I rented was a bit shocking as I have experienced significantly larger regular suites in many other motels.
And I guess to top it off, you wanted to charge me to use your business center and I have not seen that in any hotel or motel during my extensive travels. That was especially a slap in the face based on your rates.
Overall, my 30th was not very special thanks to Westin but at least you have my money and that is what counts i suppose.
December 30, 2011
Rated 4 out of 5 by veros Staff Responsiveness
The Concierge was particularly caring and helpful; she seemed to go out of her way to make us feel welcome and comfortable. She is a real asset to your organization.
Similarly, the bellmen were consistently friendly and helpful. And, even though our stay was only three nights, they were greeting us by name by the evening of Day One.
September 18, 2014
Rated 5 out of 5 by TDP2 Great Service
I stay at this hotel multiple times a year when I am in Greenville. I have to say that this place never disappoints. The staff is wonderful; very hospitable, accommodating and attentive to our needs. As a SPG Gold Member, I always feel that they go above and beyond to make my stay more enjoyable. I cannot say the same about other Starwood properties. I absolutely love this place.
January 2, 2014