Rated 4 out of 5 by Marie65 Great hotel but could use a litte updating
Great hotel in a great location. Really enjoyed the surrounding area. While the linens and overall cleanliness of the room were good, the bathroom needed a little more attention to detail. There was mildew on the shower head and in the corners of the shower and the fixtures appeared outdated.
September 18, 2012
Rated 4 out of 5 by Barb49 Room Stay on Feb. 8-10
!. Excellent staff who took us to another destination when we thought we would be late.
2. Picked us up from our destination very late in the evening.
3. Kind to our dog.
4. Only concern is that the bathroom was small making it difficult for the two of us to get ready at the same time.
February 11, 2013
Rated 3 out of 5 by LakeSC Excellent staff and service
The suite was nice, roomy and clean but the heating units never quit running and were either too cold or too hot - maybe something wrong with thermostats? Sink in bathroom leaked.
Food was excellent and staff/service superb; particularly the bartender who was on duty during our stay.
December 27, 2012
Rated 4 out of 5 by JRP04 Great Hotel
We've stayed at the Westin Poinsett a number of times - one of our favorite Starwood hotels. Location is perfect, staff evokes the expected Southern charm. Unfortunately, during our last stay the rooms were not clean - bugs and cobwebs around the windows and corners of the ceiling.
June 4, 2012
Rated 5 out of 5 by pagee13 Exceptional!
The staff at this hotel is without a doubt the best I've ever encountered. Everyone was friendly and truly went out of their way to make sure Anything! they could do to make our stay better, was done! Would definitely stay here again and recommend to anyone visiting Greenville!
February 11, 2013
Rated 4 out of 5 by familysoccer Great Location and Staff
Hotel is conveniently located on main street in Greenville. You can park your car and leave it there. The staff was very accommodating and friendly. Only complaint was loud AC unit
September 23, 2013
Rated 5 out of 5 by GarryJ Great staff, Nice Package
We used the Indulge Package for a New Year's Eve stay. Great amenities, including chocolate-covered strawberries, and fresh fruit tray in room and a spectacular New Year's Day Brunch. Everyone on the staff of the hotel and restaurant was very cheerful, friendly and helpful.
January 3, 2013
Rated 5 out of 5 by schlieca Hospitality Extraordinaire
Excellent location steps to charming beautiful downtown and a short walk to the Reddy Falls. Hotel has beautiful historic architecture and lots of character. Friendly accommodating staff especially Kenny, Ashley and Bethany at the front desk.
Would definitely retur.
June 3, 2013
Rated 5 out of 5 by Db7078 Exceptional service, Friendly & Professional
Our stay for a family wedding weekend was great from start to finish. This was due in a big way to the courtesy and friendliness of the staff at all levels. They all truly made sure we were taken care of at every level. The facilities are beautiful and well maintained.
January 7, 2013
Rated 5 out of 5 by LN128 AMAZING HOTEL
Such a high quality hotel and so beautiful. It's like stepping back in time with gorgeous architecture but with all the modern amenities. The staff was beyond great and the restaurant and lounge was top notch. I can't wait to go back.
August 10, 2013
Rated 5 out of 5 by Beachbunny Always a pleasure
Another nice visit at the Westin Poinsett in Greenville. Always welcoming, pleasant, friendly and professional staff. Lovely facilty, well kept and in the best location in town. I would reccomend this hotel to anyone wanting a excellent get away weekend or few days.
January 21, 2013
Rated 5 out of 5 by KathyG Southern Charm
Gorgeous, and well appointed hotel.
Location is excellent, loads of restaurants, taverns & unique shops within walking distance. And Greenville's beautiful falls park & trail is only a block away. I will stay here again on my next trip to this fun & hip town
March 27, 2013
Rated 5 out of 5 by Firefly123 Great Last Minute New Years Plans!
My husband and I waited so long before making NY plans, so I had no expectations when I booked our stay at the Westin Poinsett in Greenville, SC. To my surprise, we were treated like royalty, and the indulge package we paid for was even better than expected.
January 3, 2013
Rated 5 out of 5 by Lakelover In town for Reedy River Run
Our Son ran in the 10k Reedy river run and suggested that we stay at the Westin Poinsett, Greenville. We were not disappointed. We looked out our window and saw we were right above the starting line for the race. We will return again to this beautiful city.
March 3, 2013
Rated 4 out of 5 by cmbovi Great location
Loved staying here! Perfect location and I loved the old building! I wanted to go on the roof but was told it was only for brides and grooms:(
September 25, 2013
Rated 3 out of 5 by SMC2012 Nice hotel but overpriced for the location
Staff was very friendly and professional. Just an ordinary room and hotel at a very high price for Greenville SC. It's just an issue with value for the dollar, if the room cost had been $180 versus $240, it would have been reasonable and worth the money.
September 30, 2012
Rated 5 out of 5 by John54 Top notch Hotel
By far the best SPG Hotel that I have stayed at. The staff all had A+ attitudes and personalities, the food was amazing, location was warm and scenic, and my room was like being at home. I enjoyed the trip and look forward to returning for future stays.
February 22, 2013
Rated 5 out of 5 by David Outstanding service
While I only stayed one night, it was apparent from the first moment I arrived that the staff at this property places service and support as priority #1. What an outstanding group, if you are looking for a outstanding experience select this property.
April 23, 2013
Rated 5 out of 5 by Brad1044 I would come back!
Having stayed at many hotels for business, I was extremely impressed with my stay at the Poinsett Westin. The manager, I believe her name is Dru, made us feel right at home and made a very stressful business week much better with outstanding service.
June 12, 2012
Rated 3 out of 5 by GreenvilleRes3 The hotel is beautiful and has a great location.
This hotel has a great location. However I expected better service and more attention to detail at this hotel. I came here on my Anniversary and was disappointed to the lack of attention to my request and no follow up when brought to their attenion.
August 14, 2012
Rated 3 out of 5 by GC2529 Not up to par
When we got to our room and pulled open the curtains we were overlooking the roof and hvac units. That should be conveyed upon Booking. We were allowed to switch. But rooms just look and feel "tired".
August 21, 2013
Rated 5 out of 5 by Mannie Southern Charm
This hotel has the charm and grace that epitomizes Greenville. The restaurant, lounge, and the overall ambiance was much appreciated. The staff was also 4 star. Thank you so much for a wonderful venue for the start of our Christmas season.
December 7, 2012
Rated 4 out of 5 by Diana59 Great experience
The hotel was a great location for my niece's wedding party. The staff was responsive and friendly. The building layout is a bit odd, but that's just because it's an old, and charming, building.
August 13, 2013
Rated 5 out of 5 by Moneymom Excellent hospitality!
Took my teenage daughter to a concert close by. We had a phenomenal experience due to the excellent service we received at the hotel! Staff was very accomodating and willing to please. Would definitely stay here again in the future.
March 26, 2013
Rated 3 out of 5 by javagold This hotel seemed old and outdated
bathrooms were small. Ventilation was poor. Beds were great. Noise level was excellent. Rooms were big but had a lot of wasted space. closets were small. Storage (drawers) did not exist. Room smelled musty. Lighting was poor.
August 1, 2012
Rated 5 out of 5 by JCX1 Beautiful hotel with southern charm
One of the best Westin hotels in the world. This hotel oozed southern charm and ambience. The location was convenient to get to restuarants and sights we wanted to see. The staff was very friendly and made us feel at home.
October 24, 2012
Rated 3 out of 5 by hithere IW Show
The room was very nice and clean - great maid service.Had issues with garage card key - getting in or out. also, was over- charged for the parking - so far have been unable to resolved. Told 6 per night charged 15?
April 25, 2013
Rated 4 out of 5 by Traveler1234 Nice hotel, staff was not very helpful
Hotel met my expectations but the staff did not. Unable to accommodate any requests and there was no Gold recognition. I was not impressed by the food either. Rooms were very clean and had everything that was needed.
May 20, 2012
Rated 5 out of 5 by Rose51 Casually Elegant & comfortable
Beautiful historic architecture, lots of character, friendly accomodating staff,
rooms are large & comfortable. Excellent location in middle of beautiful downtown.
Fair price -relaxing lounge area & restaurant.
May 11, 2013
Rated 5 out of 5 by dckh01 Romantic overnight stay.
Excellent service and a very romantic evening. Our favorite part was breakfast in bed the next morning followed closely by the champaign and strawberries the night before. Lovely stay and can't wait to do it again.
May 1, 2012