Rated 4 out of 5 by Jenns1414 Great Historic Flair
Hotel room was superb! All staff seemed happy! Very comfy..last minute accomodations and they made it happen without a hitch! In the heart of downtown SC so great trendy bars & restaurants, shops!
May 26, 2015
Rated 5 out of 5 by kevbot Excellent in Every Way
The stay at this hotel was excellent in every way, from the staff, to the public places, to the condition and cleanliness of the rooms. I would not hesitate to stay here again when I am in town.
May 18, 2015
Rated 4 out of 5 by Shoobie11 Great downtown Greenville location
Nice historical property. Renovated with a lot of character. Great responsive and friendly staff.
April 29, 2015
Rated 5 out of 5 by ThePuruleskis Wonderful evening!
My new wife and I stayed at the Westin Poinsett the night we were married. The accommodations were incredible! The woman who assisted us with check-in (Jennifer) was extremely kind and helpful. Our room was great with a wonderful view of Greenville and came equipped with champagne and strawberries as a wedding surprise. The hotel itself is absolutely beautiful and the staff does not disappoint! I would certainly recommend staying here if you are in the area.
April 26, 2015
Rated 1 out of 5 by Customer0416 Worst Starwood Hotel ever stayed
After more than 100 days of stay at different Starwood hotels, I found the first Starwood hotel that I dislike, which is the Westin Poinsett in Greenville, SC. As a business traveler who stayed at this hotel every week for more than a month, I found that there are a couple of things that the hotel could definitely improve upon. Surely those are things that wouldn't be too big of a deal if you just stay at this hotel once and have time to remind the staff members every time something is missing or not done properly. However, as a business traveler who is super busy during the weekdays and had to come back to this hotel every week, I found the hotel's lack of attention to details inconvenient. Despite this inconvenience,due to my loyalty to the Starwood brand and my very pleasant experiences before at other Starwood hotels, I stayed patient with the hotel staff and persistently reminded them about what I needed in a polite manner, until my encounter with a very rude staff. My encounter with her really frustrated me that I finally picked up the phone and told the platinum concierge desk about my experience in hope that the hotel could improve. The next day I encountered this same staff memeber and apparently she was very unhappy about my honest feedback about the hotel that she decided to give me "a few tips" to keep in mind so to "improve my future experience at the hotel". She sounded very confrontational and rude during the encounter that I checked out the hotel first thing next morning and would not come back again.
April 16, 2015
Rated 5 out of 5 by JamieSandra Great Staff and Customer Service
Excellent location! Great staff from the Parking (Stephan) to the Front Dest to Concierge (Janice).
We have stayed multiple times over the last month as we are moving to the Simpsonville area from Ohio. We really appreciate the excellent customer service when we are away from home as it adds to the relaxation when sitting down for a glass of wine to listen to the piano. It is so nice to be welcomed and greeted each and every time we leave and return. We were able to talk to many people and each represented the Westin with professionalism. It was a pleasure to call and speak with the GM Fabian about the excellent service we received. We recommend this Hotel to all family and friends. Thank you so much for making us feel and home.
Jamie, Sandra and Lauren Schreiner
March 27, 2015
Rated 5 out of 5 by Paula2015 Best hotel experience ever!
I can't say enough great things about my stay at the Westin Poinsett last weekend. The staff including the front desk, the valets, and the bartenders all went above and beyond. Happy hour at the bar was relaxing and fun with live piano entertainment. They even put a cheese and cracker plate in our room for us. What a nice surprise to come back to after a day of shopping!
The location was ideal as we could walk everywhere and didn't have to use our car the whole weekend.
I will definitely be back!
March 1, 2015
Rated 5 out of 5 by Parisnow Holiday Stays
I usually stay at the Poinsett twice a year, at Thanksgiving and Christmas, after celebrating with my family. This is a classic hotel that I remember from my childhood as an institution in Greenville. It has been updated enough, but, thankfully, not too much. My favorite part of my stay is the room service breakfast, perfect in every way, everything cooked to order, and always served by a friendly staff person. I always shop "Main Street," occasionally attend a play or concert at the Peace Center, or an exhibition at the Art Museum, and have dinner at one of the great downtown restaurants, . The martinis in the Poinsett lobby bar are terrific, too!
January 31, 2015