Rated 4 out of 5 by Brad1000000 Only SPG Game in Town
Greenville is a great city, and for a town this size to support a Westin is amazing. Staff was friendly and professional, and platinum received upgrade to a suite. There is no club, though there's a "preferred level"; free breakfast in the restaurant was offered to compensate lack of club. The hotel is very old, but is well maintained (not sure when it was converted to a Westin). It is in the heart of Downtown, within walking distance to many restaurants, the ballpark, etc. Street parking is free, and fairly plentiful nearby. I would certainly stay again, but this property is expensive compared to cities with more SPG competition.
April 24, 2014
Rated 5 out of 5 by VeronikaK Pleasantly Surprised
My partner and I recently booked a room to spend the night for the Melissa Etheridge concert. We had the option of driving the hour and a half back back and forth from home, but decided to treat ourselves at this fine hotel.
We were greeted with a very friendly and worldly parking attendant who was kind and helped us to find a convenient place to park.
Upon check-in, the staff was very accommodating and gave us plenty of instructions that were very helpful during our stay.
The room was so lovely and the bed just divine. It was so nice to come back to at the end of the night and an indulging way to unwind.
We debated on going out for a late breakfast on our way back home when it was time to leave the next day. The late check-out was really nice and helped us to relax and not feel rushed. It also gave us more time to enjoy the poshness of our room. We decided to opt for room service. It was an easy experience to find what we liked off of the menu, which is sometimes tricky for us since we have dietary restrictions.
The room service attendant was very nice and greeted us warmly. The food was just incredible. I never wear robes, but after showering decided to slip on the one that came with the room. As my girlfriend and I lavishly dined, I felt like a queen wearing the robe and feasting on the food expertly prepared by your chefs.
This is our second stay at The Westin and most definitely not our last! We made a promise to each other to stay at a Westin hotel the next time that we want to treat ourselves, whether it's a simple excursion or a dream come true seeing Melissa Etheridge perform.
The fruit infused water in the lobby was a great touch. We came home and made ourselves a batch!
April 20, 2014
Rated 4 out of 5 by Verky First of Many Stays...
Convenient location. Charming facility. LOVELY staff. I am happy to have a great oasis adjacent to my business needs in Greenville.
April 18, 2014
Rated 3 out of 5 by Paul1963 I expected more for the price
For about $200 I had high expectations. No pool, in room TV's are tiny, and no frig! The quality of the room was good but did I mention tiny TV's? There was water in my coffee maker but I had not idea how old the water was so we skipped making a pot. Water should not be in the coffee maker! The hotel nor the staff did anything to set this high price hotel apart.
April 14, 2014
Rated 5 out of 5 by havebusinesswilltravel One of the best stays to date.
I have had mixed reviews in the past of this property, one great, one less than great, but this stay will go down as one of the best so far at an SPG property. The Valet team took great care of us, I was towing my Harley in the back of my truck so they accommodated us by parking it out front. Leah the front desk agent is probably the nicest, most professional staff member I have had the pleasure to work with at SPG, or any hotel for that matter. Without asking she saw our situation (traveling with kids and a dog) and put us in a room much more appealing after a long day. I truly feel like my platinum status was taken seriously and we were treated accordingly. She deserves an employee of the month, perhaps the year award. Thank you Westin of Greenville for renewing my faith in your hotel, I hope for many future great stays with your company!
April 6, 2014
Rated 5 out of 5 by slamball1 Stellar personalized service
I thoroughly enjoyed my visit back to the Westin Poinsett. It was expecially gratifying to be recognized as a return guest by the restaurant manager Mary and concierge Janice.
April 1, 2014
Rated 5 out of 5 by DMac16 Westin Poinsett
Great historic hotel. Fantastic staff, centrally located near great restaurants and shops.
March 29, 2014
Rated 4 out of 5 by CheriP Disappointing
I used an upgrade to secure a larger room but as platinum to be on 5th floor with a handicap room was disappointing.
Clock in room was off by an hour which I didn't notice as I went to bed so I was up earlier than I needed to be. When I told front desk they yet said oh. What about so sorry.
Front desk asked what time I would be leaving yet still had housekeeping knocking on the door early.
This has always been one of my favorite hotels but this visit as below par.
March 29, 2014
Rated 3 out of 5 by Noel6 Just average
There are just certain things we found not to expect when staying at a hotel in the middle of a city. Having to pay for parking. Not having the appliances we are accustom to when staying at a hotel outside of an urban or downtown area (having the rent a small frig, possibly having a terrible view, and no micro wave oven). And of course you pay more for a little less. The location however was good, plenty of resturants and shops.
March 28, 2014
Rated 5 out of 5 by Chief1624 Great Place to Stay...
This was my third time in the Greenville area and my first experience staying at the Westin Poinsett. The hotel was very welcoming and the staff was very hospitable and friendly. My room was very comfortable and well maintained, however special attention to detail is warranted. The bathroom door was in need of attention and needed to be sanitized and wiped down by housekeeping. Other than that, it was a great experience.
March 24, 2014
Rated 2 out of 5 by Rholloway51 Bad checkin experience
My wife scheduled a surprise birthday getaway and during check-in all the staff was interested in was what time we were leaving so they could get the maid's schedule early for the room. This is my second review, and the first was a bad experience because the room was not ready at check-in. It seems this Hotel has a service problem. You would think at the rate of almost $300 a night you would not experience these issues. Do not stay here if it is for a special occasion because they do not care.
March 21, 2014
Rated 5 out of 5 by RBrandt The staff at this hotel is the best!
I booked my room weeks in advance for a business trip and for some reason it got lost in the system, so when I checked a day in advance of my trip, it was gone. I called the hotel and they were fully booked, but the woman assured me that she would send an email to her manager and that if there was anything they could do, they would call me right away in the morning.
As promised, Dru, the manager, called in the morning to tell me they had figured out how to get me a room and would love if I'd stay with them. When I arrived, they had put me in the Presidential Suite for one night! Dru came out from behind the desk to greet me, thanked me so much for staying with them, apologized for the issue with my reservation, and sent me ice cold Guinness for St. Patrick's Day.
I do a lot of travel for work and stay in a lot of SPG hotels, but this may be the best customer experience I've ever had at a hotel, SPG or otherwise. Bravo! Thanks to Dru and everyone in Greenville!
March 19, 2014
Rated 5 out of 5 by Jennifer65 This hotel has a great staff
My daughter stayed here with her bridesmaids the night before her wedding and stayed with her husband the night of her wedding. The staff was very accomodating and they were very friendly. They made her stay very easy on a day that could be very stressful! Andre was a bellman who helped us tremendously! Their stay was a great experience!
March 18, 2014
Rated 5 out of 5 by Hal47 Outstanding Service
Amazing front desk staff and very efficient!
The servers/staff/cooks are wonderful at the restaurant, and the food is great! I have participated with trek travel ride camp which has the lodging set up with your hotel, and what a great and smart relationship that is for you. I have fallen in love with your hotel because of the ride camp and have come down numerous times because of the set up. Great job!
March 17, 2014
Rated 3 out of 5 by Poinsette Disappointing
I arranged a special evening for my husband and I to get away from our three small children and busy life. We were hoping to rest and relax. I asked at check in if we could be on a quiet floor. The front desk clerk assured me it was. Unfortunately, he was wrong. The party in the next room started at 2 am with loud knocking every hour as more people joined in and ended with a loud singing at 5 am. We left more exhausted than when we showed up.
March 17, 2014
Rated 5 out of 5 by muffit Wonderful Experience
We stay here whenever in town. It is our favorite hotel in the Carolinas. Love the area so much we are moving in 2 months to Greenville. Still plan to visit the hotel for special occasions.
The employees are great. They are very attentive to your needs. Restaurants serve great food and reservations try to meet your special needs. If in the area, do not miss this hotel.
March 13, 2014
Rated 2 out of 5 by Paul8413 Drop in service
I've stayed at this hotel many times for business and have had great service and a nice room. This time was visiting Greenville with my wife for a concert. Service was not so good and the room was very small. Hotel was booked, so was told another room was not available. First coffee maker in the room would turn off after brewing a half a cup. Staff replaced it with one that would not turn on. When I told the front desk at check out, they thought it was funny.
March 10, 2014
Rated 5 out of 5 by Tami55 Wonderful staff! Excellent location
The staff was very helpful and friendly. Raymond gave us a ride to dinner and returned to pick us up. That was a nice plus. I will definately stay at the Poinsett again.
March 10, 2014
Rated 1 out of 5 by havebusinesswilltravel Worst treatment to date as an SPG member.
I am for lack of a better word appalled at the treatment of my family and myself this stay. I have stayed at this location before and had no problems, but this time has been anything but. First we were told we could not be upgraded unless we paid, which fine, we had the rooms booked through a third party site which we never do but a new admin assistant thought they were helping. Regardless of that fact we are Platinum SPG members that stay exclusively at Starwood properties. Then we were told we would be in a room with two queen beds, well it was actually two double beds. So in the morning I asked to be moved to a room with a king and a roll away, checking online i confirmed there were still rooms available. I went to the front desk and was told Yeah I can do that, let me just check on something. And then when the front desk person returned she said "unfortunately we can't actually do that, we are in an oversold situation" It makes me question why we are even members of the SPG program. Ive never been so disappointed in an SPG property. If I had not already booked one additional stay here I would NEVER stay at this location again.
March 4, 2014
Rated 5 out of 5 by sneezy58 This hotel has a great straff
Any member of the staff with whom I had contact was friendly, courteous and knowlegeable. TThey were a credit to the hotel.
February 28, 2014
Rated 1 out of 5 by Dwight65 Floor Assignment
Our room assignment was on a floor with large wedding party. One after another small group came down the hall until 3:30 in the morning, each one very loud. Certainly did not want to dampen their spirits, but it strained our ability to rest. Will be more careful, if we return, to make sure we are not in similar situation again.
February 24, 2014
Rated 5 out of 5 by Shelby3 Lots of character, excellent customer service
This hotel has lots of charm and character. The staff is friendly and most accommodating. They are excited to share the history of the hotel. Room was very clean and comfortable. Great location.
February 24, 2014
Rated 5 out of 5 by GaryPleasedbeyond Are you kidding me? This place exists in Greenville? What a Gem!
Can't beat the location, accomodations and staff.
February 22, 2014
Rated 4 out of 5 by Lillygirl Janice the concierge rocks!!!
Janice made our trip wonderful. We had fun visiting with her as this was our 2nd year to see her. She is truly an asset to your hotel.
Thank you also for the late checkout. That made a huge difference.
Our room had not been used in sometime and was very dusty, very. Too there were lady bugs on the inside of the window. Any other kind of bug and we would have been at the front desk immediately. But we just shooed them out. We snagged a cleaning person to dust one area quickly for us so it worked out.
February 17, 2014
Rated 5 out of 5 by Euro7 Excellent hotel
Thanks for the great hospitality!
February 10, 2014
Rated 4 out of 5 by Musicman62 Wonderful, classic southern charm
A friend recommended this hotel to me. I booked my stay based on their review. They were right. Excellent place to stay. Will stay here again on my next visit.
February 9, 2014
Rated 4 out of 5 by RPC2014 Staff was great.
Stayed there for 8 days while looking the Greenville area over for relocation and we totally pleased with the Hotel and Staff.
February 9, 2014
Rated 5 out of 5 by wigstheome Classic Hotel with Excellent Service
Checked in around 8:30pm on a Saturday night. Valet was quick and efficient, as was the front desk. Was upgraded (as a Platinum) to a junior suite without asking. My room (406) was large and comfortable, and the bed was very comfortable. While I was out to dinner (American Grocery is a must visit), the hotel left a gift basket and a plate of delicious cookies -- too many in fact. Check out was quick and simple, and valet delivered my vehicle expeditiously. While this is an older facility, the hotel has great bones and is a classic grand dame. Located in the center of downtown Greenville, and terrific service makes it even better.
January 21, 2014
Rated 1 out of 5 by dukes1025 Hair On The Floor UpOn Check In
Had issues with hair on the bathroom floor upon checkin. Attempted to move to another room and the same issues finally found a clean room. Receive final bill and no compensation for the inconvenience as promised.
January 8, 2014
Rated 5 out of 5 by DenisB Great hotel and location
Downtown Greenville is a super place to walk around and enjoy the ambiance and food. Hotel is well situated in the heart of everything you can walk to, and it has amenities and character to boot.
January 5, 2014