Rated 5 out of 5 by LillyD A lovely hotel with great location.
Everything was perfect except entry/exit from the garage area. Stairs difficult to navigate with luggage & door should automatically open. This was the only disappointment ! Also a little surprised that room was not ready an hour earlier when we actually arrived, but that gave us a chance to walk to Reedy Falls Park.
September 20, 2013
Rated 3 out of 5 by Rmac Needs improvement
HVAC controls and system led to too hot too cold extremes. Engineer made two visits and improved outcomes. Even then, temps not comfortable. HVAC system obviously old/tired. Certainly expect better from Westin. Also disappointed that we were not able to watch pay for movie as no option for such available on your system.
February 28, 2013
Rated 4 out of 5 by akaralph Excellent Hotel
We enjoyed our stay at the Poinsett very much. It has a wonderful location in downtown Greenville - close to everything. The staff is very courteous and the breakfasts were especially impressive.
The only difficulty we encountered was the directions given to the parking garage were a bit confusing.
November 7, 2013
Rated 5 out of 5 by schlieca Wonderful vacation experience
A very comfortable room and friendly accommodating staff especially the front desk and porters. Love the hotel, location is excellent, many restaurants, taverns & unique shops within walking distance and Greenville's beautiful falls park & trail are only a block away. I will definetly stay here again on my next trip.
April 16, 2013
Rated 1 out of 5 by dukes1025 Hair On The Floor UpOn Check In
Had issues with hair on the bathroom floor upon checkin. Attempted to move to another room and the same issues finally found a clean room. Receive final bill and no compensation for the inconvenience as promised.
January 8, 2014
Rated 5 out of 5 by JRP04 Southern Hospitality
The Westin Poinsett continues to be our family's favorite hotel for the location and service. We've never had a request go unfulfilled and the staff are always courteous. A recommendation for Platinum guests - take the breakfast instead of the points for your amenity. The food is fantastic.
November 11, 2013
Rated 2 out of 5 by CLFH Bathroom needs attention
When we checked in we were given a room on the 10th floor. As soon as we got off the elevator we could smell mold. When we opened the door to the room the smell was unbearable. Plus the view was overlooking the roof air conditioner. NO VIEW at all. We went back to the front desk, told them the situation and they gave us a room on the 6th floor with a lovely view of Main Street. Very nice. When we told the clerk about the smell the reply was "Yes, people have been complaining about the 10th floor. It always smells moldy". Why in heavens name were we given that room if there are complaints about the rooms on that floor? Why when there was an available room on the 6th floor?
To make matter worse the bathroom in our room was not very clean and needed attention to detail. Floor dirty, grout dirty, amenities lacking. On our 3rd day the room was not made up when we arrived back to the hotel for a rest at 5pm. When asked about this the head housekeeper replied "Oh you want it cleaned?"
September 24, 2013
Rated 5 out of 5 by Pook1125 Beautiful hotel in a beautiful city
The Westin Poinsett exceeded my expectations. All of the staff were courteous and helpful. One staff member even personally escorted me to a meeting room I was searching for. The hotel is located in an amazing area, convenient to everything that downtown Greenville has to offer. I was more than impressed!
September 23, 2013
Rated 5 out of 5 by Richard Hospitality Extraordinary
For a property tht lacks a pool or jaquizzi, it makes up for with charm and hospitality. Truly one of the BEST managed as the employees from front desk to valet are all simply amazing.
The concierge service by Janis is superior to ANY Westins I've ever seen. It's NOT an after though.
This hotel is outstanding!
May 19, 2013
Rated 5 out of 5 by MKinBCN Superlative
This is, by far and away, the best Westin property I have ever stayed at. The hotel, facilities and the staff are second to none. The location in unbeatable in downtown Greenville - steps away from many shops and restaurants. I stay 50+ nights per year with SPG and could not more highly recommend this property.
May 30, 2013
Rated 5 out of 5 by Allison65 Perfect Romantic Getaway
The Westin Poinsett is the perfect place for a romantic getaway for an anniversary! The historical building is stunning, very tastefully decorated, and in the perfect location to be within walking distance of everything in downtown Greenville. The staff is amazing and very helpful. Through email, the concierge helped me arrange for champagne and a cheese/crackers/fruit tray to be in our room upon arrival. We received a complimentary late night snack of strawberries dipped in chocolate and a handwritten note congratulating us on our anniversary and thanking us for staying in the hotel. The room was simple but very elegant and tasteful, and the bed was extremely comfortable. The late check out time is really nice. My husband and I were made to feel very special and like royalty while we were there! The attention to detail was amazing. We’ve raved about our stay to all of our friends. This hotel is definitely a class act, and we can't wait to make arrangements to return in the fall!
July 8, 2013
Rated 5 out of 5 by MeredithF Awesome hotel!
We always enjoy our stay - location can't be beat and the rooms are very comfortable. Love the historic feel, the affordable and safe garage, it's quiet (no slamming doors or loud housekeeping) and you can buy bottled water in the soda machine. My only request -- please add pay per view movies to the tv.
September 25, 2012
Rated 5 out of 5 by DenisB Great hotel and location
Downtown Greenville is a super place to walk around and enjoy the ambiance and food. Hotel is well situated in the heart of everything you can walk to, and it has amenities and character to boot.
January 5, 2014
Rated 5 out of 5 by joe888 Great Hotel in Greenville SC
Close to downtown, close to great restaurant, great bell hops (Matt was great), loved the lobby, very comfortable bed, very helpful front desk staff, great in-hotel breakfast buffet and the best omelet in the south, toilets are low and bath tube floor was a little slippery
November 11, 2013
Rated 4 out of 5 by MrTaz Great stay but airport shuttle fell short of expectations!!!
Great hotel accommodations & meeting room. However, beware that when you use the on-line registration site and include your airline and arrival info, this has absolutely no connection to a shuttle service from the airport and hotel. You need to contact the hotel directly for that.
October 26, 2013
Rated 5 out of 5 by Illinoisvisitor Beautiful hotel in prime location of town
A hotel with great charm in the heart of downtown Greenville. You know it is a great place when there are multiple weddings over the course of the weekend. Piano player in historic lobby certainly sets a fun, relaxing tone.
Very well appointed, comfortable rooms as expected at a Westin property.
October 4, 2012
Rated 5 out of 5 by KSM58 Wonderful Wedding
The entire hotel was wonderfully decorated for Christmas. The room where the wedding was held was beautiful for the ceremony and then expertly flipped for the reception. The food was plentiful and excellently prepared.
December 23, 2013
Rated 4 out of 5 by Marie65 Great hotel but could use a litte updating
Great hotel in a great location. Really enjoyed the surrounding area. While the linens and overall cleanliness of the room were good, the bathroom needed a little more attention to detail. There was mildew on the shower head and in the corners of the shower and the fixtures appeared outdated.
September 18, 2012
Rated 3 out of 5 by Terry2 Hotel needs to be dehumified!
The carpet in our room felt damp on our feet. The next morning our clothes also felt damp. The room smelled or mildew/mold.
It is a great location.
The staff was a mix of friendly and annoyed that we were asking questions.
Honestly would try another hotel before staying here again.
August 12, 2013
Rated 4 out of 5 by Barb49 Room Stay on Feb. 8-10
!. Excellent staff who took us to another destination when we thought we would be late.
2. Picked us up from our destination very late in the evening.
3. Kind to our dog.
4. Only concern is that the bathroom was small making it difficult for the two of us to get ready at the same time.
February 11, 2013
Rated 3 out of 5 by LakeSC Excellent staff and service
The suite was nice, roomy and clean but the heating units never quit running and were either too cold or too hot - maybe something wrong with thermostats? Sink in bathroom leaked.
Food was excellent and staff/service superb; particularly the bartender who was on duty during our stay.
December 27, 2012
Rated 5 out of 5 by Musician123 Exceeded every expectation
From the second I arrived until I drove out of the garage everything was great. The staff was beyond professional and made it a welcoming stay. I will stay here anytime.
January 4, 2014
Rated 4 out of 5 by JRP04 Great Hotel
We've stayed at the Westin Poinsett a number of times - one of our favorite Starwood hotels. Location is perfect, staff evokes the expected Southern charm. Unfortunately, during our last stay the rooms were not clean - bugs and cobwebs around the windows and corners of the ceiling.
June 4, 2012
Rated 5 out of 5 by pagee13 Exceptional!
The staff at this hotel is without a doubt the best I've ever encountered. Everyone was friendly and truly went out of their way to make sure Anything! they could do to make our stay better, was done! Would definitely stay here again and recommend to anyone visiting Greenville!
February 11, 2013
Rated 5 out of 5 by GarryJ Great staff, Nice Package
We used the Indulge Package for a New Year's Eve stay. Great amenities, including chocolate-covered strawberries, and fresh fruit tray in room and a spectacular New Year's Day Brunch. Everyone on the staff of the hotel and restaurant was very cheerful, friendly and helpful.
January 3, 2013
Rated 5 out of 5 by Db7078 Exceptional service, Friendly & Professional
Our stay for a family wedding weekend was great from start to finish. This was due in a big way to the courtesy and friendliness of the staff at all levels. They all truly made sure we were taken care of at every level. The facilities are beautiful and well maintained.
January 7, 2013
Rated 2 out of 5 by kk212 Housekeeping
The overrall experience was just ok. The location was great! The housekeeping needs to be improved. I was on a business trip for 5 days and my sheets were never changed on the bed. The housekeeper was too lazy to take down the Iron and ironing board.
October 21, 2013
Rated 5 out of 5 by schlieca Hospitality Extraordinaire
Excellent location steps to charming beautiful downtown and a short walk to the Reddy Falls. Hotel has beautiful historic architecture and lots of character. Friendly accommodating staff especially Kenny, Ashley and Bethany at the front desk.
Would definitely retur.
June 3, 2013
Rated 5 out of 5 by Beachbunny Always a pleasure
Another nice visit at the Westin Poinsett in Greenville. Always welcoming, pleasant, friendly and professional staff. Lovely facilty, well kept and in the best location in town. I would reccomend this hotel to anyone wanting a excellent get away weekend or few days.
January 21, 2013
Rated 5 out of 5 by FurmanParentTR Hotel is in a great location.
My requested room was not available upon my check in; front desk staff accommodated with a very nice upgrade to a suite room. The hotel has a great location; walking distant to all the fabulous highlights of Greenville. Looking forward to our next stay.
October 7, 2013