Rated 5 out of 5 by wigstheome Another Excellent Stay
Checked in on a Saturday afternoon. Valet was quick and efficient. Check-in was fast and simple, and as a Platinum, I was upgraded to a Junior Suite. Unfortunately, the keys did not open the suite's door, so I had to revisit the front desk, but the second time was a charm. The suite was spacious and comfortable, and generally in good shape, excepting some wear and tear in the bathroom. The hotel is a classic grand dame, and is located in the center of activity and in easy walking distance to most of downtown. Check-out was quick, and the valet had my car waiting. Another very nice stay.
December 19, 2014
Rated 3 out of 5 by WPage11 Front Desk Staff
When traveling to the Greenville, SC area, the Westin Poinsett is an automatic choice in reserving over night accommodations. So, for the ninth consecutive year, my daughter and I, along with some close friends, booked our annual " Girls' Weekend out" at this charming hotel. The SPG account has ALWAYS been under my husband's name; however, check-in has NEVER been a problem... after all, the credit card information, along with the email address is in my name. Although I fully understand customer security, I was seriously surprised that it suddenly became an issue over whose name the reservations were under. The staff would not even consider looking at my identification, or my credit card until they spoke with my husband!
After talking to my husband after returning from our trip, I asked him about the conversation. He told me that she asked for his email address only...since he wasn't truly aware of all the account information, he gave HIS work email address, which is in no way associated with the SPG account. SO....while the hyper- vigilant front desk staff claims to " only be doing their job", they were not.
As much time and money that I have invested in trying to create memories for my daughter, I am more than offended that I was treated as if I was inthe process of committing identity
fraud. In fact, it is " something " every year with the front desk.
As much as I love this hotel, from the beautiful facilities to the bell service, I can assure you that there are other hotels in the Downtown area that would more than appreciate my business and my hard earned dollars.
December 21, 2014
Rated 5 out of 5 by wigstheome Classic Grande Dame and Excellent Location
A little different from many Westins, this is much more of a classic hotel, albeit with modern amenities, rather than the more modern feel of most Westins. The valets are quick and efficient, and my car was brought up quickly -- although self-parking is also an easy option if you wish to save $5. Check in was simple and easy, and my room had already been upgraded to a suite without asking (this hotel is very good about recognizing Starwood status). My suite was quite comfortable, and the hotel sent up an amenity basket after I checked in, a nice touch. Greenville happens to be an immensely enjoyable destination, and the Westin is right in the middle, offering convenient access to the surrounding shops, restaurants, and parks. The hotel's restaurant is certainly fine, although there are a myriad of choices outside its doors. The workout facility is also more than adequate. All in all, an excellent choice in a great town.
April 1, 2013
Rated 3 out of 5 by Doug79 Poor view and smell
Room was much smaller than representative photos on website. Room also had view of the HVAC shaft and smelled of stale smoke. Room 221
September 8, 2014
Rated 3 out of 5 by Sadie A little disappointing for a Westin
This hotel did not offer any of the "normal" SPG amenities for platinum status (room upgrades, club, etc). The rooms are clean but the furnishings could be updated. The staff is very friendly but seemed to be a little inexperienced in handling questions from customers. I would recommend the hotel however will definitely level set on expectations for SPG members.
February 21, 2012
Rated 2 out of 5 by ytboy Disappointed
Unfortunately this review is based on a bad experience after leaving. The hotel was fine, if a bit old and worn, but the room was clean and comfortable.
I left a phone charger behind and the only way they would send it back was to use my credit card for a $20+ charge to Fedex my $30 plug. In the past, the few times I have left something behind and it could not be sent as a courtesy, free of charge, I was charged a nominal $5 mailing fee. So this is a policy that really bothers me and makes me reluctant to continue a relationship with such a "Host". After all I am an SPG member and have tried to use the hotels wherever and whenever I travel.
Very frustrating and "deal-breaking" policy!
October 25, 2013
Rated 4 out of 5 by VonCueBall Could be great if
You had a Westin Club and a better breakfast with healthy grain breads not that commercial bakery drivel everyone else serves.
Old historic building is nice. Would book again if club was there as need a place to relax and room was too small to unwind.
April 1, 2012
Rated 5 out of 5 by JJS71 Vintage Awesome
This hotel has a very historic flair, while the accommodations are very modern and sophisticated. Definitely not from a cookie cutter. Fantastic location in the heart of downtown, a quick walk to the the river (don't miss that). We arrived late and hungry assuming that a town like Greenville wouldn't offer much. Hotel staff informed us in addition to limited selection room service available 24hrs, the rooftop pub across the street served more variety of food till 1AM. Valet or very safe and affordable self-parking.
August 14, 2014
Rated 5 out of 5 by ginaH Wedding 10/5
Thank you Kelley for coordinating a great wedding ceremony & reception! Everything went perfectly and everything had a absolute blast!! Such a beautiful day for a wedding at a beautiful hotel!! Thank you again!!
October 12, 2014
Rated 5 out of 5 by GvilleVisitor Pay for Valet Parking
The hotel experience was amazing; however, the parking was another issue. Regardless of who gets the money, you will likely spend 12 dollars per day at minimum to get out of the parking garage. It is worth the three extra dollars to have someone else run after your car. The hotel has two entrances and two exits that you can use your hotel key to get in to the parking garage. Staff did not inform me that you needed to skip the "Hotel Access" card reader to enter the garage. In an attempt to exit, i used my credit card after trying the hotel parking garage card 10 times. I ultimately used my credit card (on a different machine) to exit the parking garage. Later in that day, i found that the hotel card reader under the bright sign did not work. It would have saved me a headache for someone else to get my car.
July 21, 2014
Rated 5 out of 5 by FayettevilleGamecock Great Hotel
This is one of the best hotels we have visited regarding the quality of the hotel overall and the superb location. The hotel lobby area and lounge are classy yet cozy! The staff is extremely helpful and friendly! The shops on Main Street were especially appealing to my wife! We look forward to our next vist there!
December 1, 2014
Rated 5 out of 5 by havebusinesswilltravel One of the best stays to date.
I have had mixed reviews in the past of this property, one great, one less than great, but this stay will go down as one of the best so far at an SPG property. The Valet team took great care of us, I was towing my Harley in the back of my truck so they accommodated us by parking it out front. Leah the front desk agent is probably the nicest, most professional staff member I have had the pleasure to work with at SPG, or any hotel for that matter. Without asking she saw our situation (traveling with kids and a dog) and put us in a room much more appealing after a long day. I truly feel like my platinum status was taken seriously and we were treated accordingly. She deserves an employee of the month, perhaps the year award. Thank you Westin of Greenville for renewing my faith in your hotel, I hope for many future great stays with your company!
April 6, 2014
Rated 5 out of 5 by bluegrass This stay impressed us
I rank my stays based on quality and services received for costs paid. We were there overnight 9 PM to 7 AM. The staff greeted us wamly and accomodated the fact that we had 3 in our group for the platinum recognition brakfast. The decor is quite appealing. The beds were the usual BEST. Surpassed our expectations. The parking is only $6 and is convenient and not too crowded which is important if you have a nice car that you don't want dinged.
June 27, 2012
Rated 5 out of 5 by Chief1624 Great Place to Stay...
This was my third time in the Greenville area and my first experience staying at the Westin Poinsett. The hotel was very welcoming and the staff was very hospitable and friendly. My room was very comfortable and well maintained, however special attention to detail is warranted. The bathroom door was in need of attention and needed to be sanitized and wiped down by housekeeping. Other than that, it was a great experience.
March 24, 2014
Rated 4 out of 5 by Allnight Not quite to par for Westin
The hotel, in general was very nice with an older elegance and in good shape. Bathroom could use some detailed touch-up but everything appeared clean. The parking is a cooperative with the city and was a real pain. Poor instructions on how to use and card readers rarely worked. Air conditioning cools nicely but doesn't remove moisture, obviously an old system!
July 25, 2014
Rated 4 out of 5 by Mary925 Perfect place to stay after Clemson tour
Very nice hotel. Very clean and the staff very friendly and helpful. Couple things we didn't care for: the double beds are too small for couples, the breakfast buffet was not very good, also there's no sundries or gift shop. You need to ask front desk for any small item you may have forgotten.
Overall, it meets Westin standards.
August 4, 2014
Rated 5 out of 5 by furmanparent Furman Parents Weekend
What a grand old hotel. Westin has done such a great job respecting the history yet bringing modern comforts to a historic hotel. She is perfectly located in the middle of the Greenville action. Hotels, restaurants, farmers market, nightlife are steps from the front door. Westin employee Raymond, great guy, drove us to dinner in a Westin buggy! We stay here every time we visit Furman and are never disappointed!
October 7, 2013
Rated 5 out of 5 by Brad1044 Best stay ever at a hotel while on a business trip.
I recently stayed at the Westin Poinsett for a week while I was in Greenville for an arbitration hearing. The arbitration involved a very complicated matter, with 14 bankers boxes of documents. We had many unforeseen needs with respect to the documents (including shipping, delivery to the arbitration site and copying of documents), and the hotel staff met every single need, sometimes volunteering to help as my partner and I stood at the front desk discussing what we should do to address issues that had come up. They made a stressful week seem like it was not so stressful. The helpfulness of the staff was unmatched by any other hotel I've stayed at - for business or pleasure - they went far beyond "above and beyond" and they were among the most genuinely friendly people I've ever encountered. I highly recommend this hotel to anyone, and I liked it so much that I intend to return sometime on a vacation.
June 12, 2012
Rated 5 out of 5 by Bea21 Great Place!!!
Thank you to the Greenville, SC Westin Hotel, your superb sevice beginning with the front desk all the way through house cleaning and the lounge area. Your people are top of the line. Kind Regards,
August 21, 2014
Rated 5 out of 5 by HallWBJ Fabulous Time in Greenville
Everything from our arrival was exceptional! The front office manager, concierge, bellman, etc. were so professional and welcoming! They definitely went the extra mile to make our stay extra special for our anniversary!
We will definitely be back! Thanks for a terrific stay!
July 28, 2014
Rated 5 out of 5 by elisai wonderful anniversary
i have never been so spoiled! we had chocolate covered strawberries and champagne put in our room with a sweet handwritten note to celebrate our wedding anniversary. to top it off, the lounge singer sang "making whoopee" for us! ha! we would go back there in a second! the only thing was there was only one bath robe. wish we had two. :-)
May 28, 2014
Rated 3 out of 5 by Football85 One major disappointment
We left our room approx. 8am one morning,returned approx.5pm.Our room had not received maid service.Two employees at separate times suggested that perhaps we had left a sign on our door.My wife specifically remembers not doing this.Also at least one employee was cleaning another room on the floor.We were disappointed.
June 19, 2014
Rated 5 out of 5 by Sassy56 Well located, historic hotel.
This hotel was first reopened about 13 years ago and we first stayed at this hotel within a few months of opening. We have traveled to Greenville many times and this is our top pick due to location, comfort, full service hotel with a great lobby bar with piano music, and convenient to all of the shops and restaurants in Greenville's historic district.
January 10, 2013
Rated 5 out of 5 by schlieca Fabulous
Second time at this hotel in 6 weeks and still amazed at how beautiful the downtown area is and is only steps outside of this historic hotel. The hotel staff greeted me and remembered me from my previous visit in April which was a nice surprise. Entire staff from valet to front desk to housekeeping were exceptionally friendly and accommodating.
June 3, 2013
Rated 5 out of 5 by Sensei Meal
Thanksgiving evening meal was great
November 29, 2014
Rated 5 out of 5 by AMH12 Wonderful place for wedding reception!
We hosted our daughter's wedding reception at the Westin Poinsett. The wedding party also stayed at the hotel. The event was wonderful! The Westin staff was so helpful and accomodating. We could not have asked for better service. The food at the reception was great. The ballroom just gorgeous! We highly recommend the Westin Poinsett!
June 6, 2012
Rated 5 out of 5 by RBrandt The staff at this hotel is the best!
I booked my room weeks in advance for a business trip and for some reason it got lost in the system, so when I checked a day in advance of my trip, it was gone. I called the hotel and they were fully booked, but the woman assured me that she would send an email to her manager and that if there was anything they could do, they would call me right away in the morning.
As promised, Dru, the manager, called in the morning to tell me they had figured out how to get me a room and would love if I'd stay with them. When I arrived, they had put me in the Presidential Suite for one night! Dru came out from behind the desk to greet me, thanked me so much for staying with them, apologized for the issue with my reservation, and sent me ice cold Guinness for St. Patrick's Day.
I do a lot of travel for work and stay in a lot of SPG hotels, but this may be the best customer experience I've ever had at a hotel, SPG or otherwise. Bravo! Thanks to Dru and everyone in Greenville!
March 19, 2014
Rated 5 out of 5 by bigmo Great Westin stay.
First I love Westin Hotels. I have never asked to change rooms I should have made and exception to the rule with Room # 814. The room is next to the Elevators and the Ice Machine. As you walk in the room the floor is not flat it has a slope to it. I dealt with it for 5 nights I should get and award for that.
August 27, 2012
Rated 3 out of 5 by PrincessPea Good Stay - Not Great
Current Gold Preferred Status & AMEX Platnium Status - Upon arrival, the valet were very pleasant and nice. The location was great in the heart of downtown/main street. Booked a KING room and was told upon arrival I would now be in a handicapped room, which is not what I booked. Asked about any upgrades due to both of my statuses, and was told nothing was available. Asked about a late check out and was told nothing was available. When the gentleman at the desk overhearing my annoyance with the woman checking me in, he was able to interject and have her offer me a 1pm check out. No mini-bar in handicapped room. Housekeeping knocked at my door at 8am and then again at 11am. I called the front desk to let them know about the late check out and they said it was noted to put up the door hanger, but I had room service in the am and needed the hanger off so they could deliver. Would I stay there again - yes. Does the property need improvement/updating - yes but for the price the value was fair.
May 11, 2012
Rated 5 out of 5 by Sam10 Perfect Hotel
In my opinion the Westin brand is among the best hotel brands, and the Westin Poinsett is an exceptional hotel in perfect location with an excellent professional staff and management, and superior customer service. It is the perfect spot in Greenville
December 14, 2011