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Rated 4.3 out of 5 by 351 reviewers.
Rated 3 out of 5 by FRONT DESK NEEDS TRAINING...... WE CHECKED IN TO THE HOTEL ON A THURSDAY AFTERNOON. WE REQUESTED A ROOM NEAR THE ELEVATOR AND A ROOM WAS AVAILABLE. WE RECEIVED NO INFORMATION ON ANY OF THE HOTELS FACILITIES THAT WERE AVAILABLE. I WAS TOLD WHAT GREAT BEDS THEY HAVE "THE HEAVENLY BED" AND ALTHOUGH THE MATTRESS ITSELF WAS COMFORTABLE AND SO WERE THE PILLOWS, THE BEDDING (BLANKETS, SHEETS) WERE LIKE SLEEPING UNDER LEAD. I HAVE NEVER HAD SUCH A HORRIBLE NIGHTS SLEEP. IT FELT LIKE AN ELEPHANT WAS ON TOP OF ME...WHEN WE CHECKED OUT WE TURNED IN OUR ROOM KEYS AND MY HUSBAND WENT TO THE GARAGE TO GET OUR OUR CAR WHILE I WAITED IN THE LOBBY WITH ALL OUR BAGS. AFTER THE FRONT DESK CLERK TOOK THE ROOM KEYS AND SAW MY HUSBAND WALK AWAY TO GET THE CAR SHE THEN TOLD ME HE NEEDED THE ROOM KEY TO GET THE CAR OUT OF THE PARKING GARAGE. THEN SAYS...."BUT IF HE COMES OUT ON LEVEL ONE HE'LL BE ABLE TO PUSH THE RED BUTTON AND CALL FOR AN ATTENDANT TO LET HIM OUT".... THEN SHE TOLD ME THE GARAGE IS NOT PART OF THE HOTEL. TEN MINUTES LATER MY HUSBAND APPEARS BACK IN THE LOBBY BECAUSE HE WAS UNABLE TO GET THE CAR OUT WITHOUT THE KEY. THEY DIDN'T OFFER TO CALL OVER TO THE GARAGE OR IN ANY WAY ASSIST. THEY COULD HAVE GONE AND GIVEN HIM BACK THE KEY TO GET OUT, THERE WERE MULTIPLE PEOPLE WORKING THE DESK. WHILE THIS WAS HAPPENING ANOTHER COUPLE CHECKED IN AND THEY WERE GIVEN COMPLETE INFORMATION ABOUT WHAT THE HOTEL OFFERED TO THEIR GUESTS....THE BEST THING ABOUT THIS HOTEL IS THE LOCATION.....THAT'S IT. AND DID IT REALLY HAVE A POOL AND SPA??????? February 10, 2013
Rated 5 out of 5 by Thank You I travel often for business and always have a good experience when I stay in a Westin. This trip was no exception. I want to particularly thank you for the attention paid to my request to have no feathers or down in the room. When I arrived (eavly) I was told my room was not ready since they were making sure all feathers and down were removed from the room. What a treat not to have to remind a hotel of that request and also not to wake the next morning to find down encased in sheets. I had a lovely stay at your hotel and I will definitely be back. Thank you. February 2, 2013
Rated 5 out of 5 by Staff is friedly and professional. The staff went above and beyond my expectations to make sure my stay was outstanding. I will certainly stay at the Westin Poinsett every time I come to Greenville, SC. January 21, 2013
Rated 5 out of 5 by Always a pleasure Another nice visit at the Westin Poinsett in Greenville. Always welcoming, pleasant, friendly and professional staff. Lovely facilty, well kept and in the best location in town. I would reccomend this hotel to anyone wanting a excellent get away weekend or few days. January 21, 2013
Rated 2 out of 5 by Probably my tenth stay here and it's lost it's luster My wife and I have always enjoyed this beautiful hotel but lately we have noticed a decline. When arriving recently, we waited 15 minutes for a valet and we eventually had to track them down. No apology. We got to our room and found no shampoo nor conditioner. One of the bed pillows had a brown stain on it that looked dirty. There were two large weddings apparently and everything was understaffed, especially the front desk. This is a great hotel, but with the newer competition in downtown Greenville, it needs some attention. I doubt we will stay here next time. January 14, 2013
Rated 5 out of 5 by Well located, historic hotel. This hotel was first reopened about 13 years ago and we first stayed at this hotel within a few months of opening. We have traveled to Greenville many times and this is our top pick due to location, comfort, full service hotel with a great lobby bar with piano music, and convenient to all of the shops and restaurants in Greenville's historic district. January 10, 2013
Rated 3 out of 5 by This stay worse than others We really like the Westin Poinsett but this room was probably the worst I have been given after several stays. We have been assigned smaller rooms so that was not a surprise, but this was small and there was a stain on the carpet in the middle of the room and the lock was tricky to engage making my wife concerned that it was not working properly. I could've requested a change but being rushed for time and for a one night stay, it didn't seem worth it. Fact is, the door lock should work and the carpet should have been replaced already. January 7, 2013
Rated 5 out of 5 by Exceptional service, Friendly & Professional Our stay for a family wedding weekend was great from start to finish. This was due in a big way to the courtesy and friendliness of the staff at all levels. They all truly made sure we were taken care of at every level. The facilities are beautiful and well maintained. January 7, 2013
Rated 5 out of 5 by Experience This place is the bomb and each employee goes out of their way to help make this such a good experience. The room was great, there was a leak under the sink in the bathroom that we forgot to report but otherwise room was well equipped and plush. Would recommend room 801 for the view and privacy. Hope to be back next year to same room. January 3, 2013
Rated 5 out of 5 by Great staff, Nice Package We used the Indulge Package for a New Year's Eve stay. Great amenities, including chocolate-covered strawberries, and fresh fruit tray in room and a spectacular New Year's Day Brunch. Everyone on the staff of the hotel and restaurant was very cheerful, friendly and helpful. January 3, 2013
Rated 5 out of 5 by Great Last Minute New Years Plans! My husband and I waited so long before making NY plans, so I had no expectations when I booked our stay at the Westin Poinsett in Greenville, SC. To my surprise, we were treated like royalty, and the indulge package we paid for was even better than expected. January 3, 2013
Rated 5 out of 5 by Wonderful stay Beautiful view of downtown. Very comfortable bed. Outstanding brunch. Fantastic location. Friendly staff. In love with this hotel!! January 3, 2013
Rated 4 out of 5 by A local romantic getaway The hotel was great. We went there for our 10 year anniversary. We live an hour away and it was great to go somewhere for 1 night. The restaurants are within walking distance. I liked having 3 bags of coffee included with the in-room coffeemaker. I disliked the way the exit to the parking garage was set up. The front desk warned us that it there may be a "glitch" when trying to exit the garage and how to get around the "glitch". The glitch happened but it still required us to get assistance on the intercom to exit the garage. If the desk has to explain a glitch then fix it. It doesn't match a upscale hotel. January 1, 2013
Rated 5 out of 5 by would stay here again this is our 2nd family stay at the Westin. The rooms were great, the amenities were wonderful, a great location as we can walk to shops and restaurants and the staff is very friendly. December 30, 2012
Rated 5 out of 5 by A Night Away The Weston Pointesette is one of our favorite getaways! It never fails to meet our expectations! It is within walking distance of all our favorite resteraunts & attractions. And, we love the brunch buffet wether it be a Sat. Or a Sun. We enjoy it before we head out for a walk at the river or shopping on Main Street. Thank you again for a pleasant get-away! December 30, 2012
Rated 5 out of 5 by Anniversarystay My wife and I stayed at the Westin Poinsett for our 25th anniversary. The hotel has modern updates but they retained much of the original architecture and beautiful tile flooring. Our junior suite was spacious and comfortable. The front desk delivered chocolate strawberries to the room at no charge. We love that they kept the original windows in guest rooms actually open, with a great view of downtown Greenville. The dining room has original decorative metal ceiling with georgous chandeliers and floor tile. Breakfast was excellent. We will definitely stay here again. December 29, 2012
Rated 3 out of 5 by Excellent staff and service The suite was nice, roomy and clean but the heating units never quit running and were either too cold or too hot - maybe something wrong with thermostats? Sink in bathroom leaked. Food was excellent and staff/service superb; particularly the bartender who was on duty during our stay. December 27, 2012
Rated 5 out of 5 by Great experience Great experience, comfortable room, fantastic location December 19, 2012
Rated 5 out of 5 by Great place One of the most comfortable and convenient places, ever. thanks, December 19, 2012
Rated 5 out of 5 by Great Location hotel is great and right in the middle of all the action December 13, 2012
Rated 5 out of 5 by Girls Weekend This historic hotel was the perfect place to stay for our visit to Greenville. The beds are very comfortable and the double-head showerheads are THE BEST! December 11, 2012
Rated 5 out of 5 by Bring your own clock Moved the clock and disconnected it. Could not figure out how to reset the time. GIve us a simple clock, please. December 9, 2012
Rated 4 out of 5 by Top Shelf Hotel My wife and I stayed at the Westin in Greenville. The hotel is lovely and the service was excellent. The front desk staff were accommodating and very friendly. The Valet attendants courteous, and also friendly and helpful. We were in town for a concert and the Hotel was most gracious in assisting us with shuttle transport to the concert, since I am on disability. We enjoyed dining in the restaurant, and the food was delicious. We definitely plan on staying at the Westin Poinsett on our next visit to Greenville. December 7, 2012
Rated 5 out of 5 by Southern Charm This hotel has the charm and grace that epitomizes Greenville. The restaurant, lounge, and the overall ambiance was much appreciated. The staff was also 4 star. Thank you so much for a wonderful venue for the start of our Christmas season. December 7, 2012
Rated 5 out of 5 by Very nice! First time at the Westin Poinsett and it will not be the last. The room was perfect and the staff was very accommodating. December 5, 2012
Rated 5 out of 5 by Wow Great staff. Wonderful bed. Clean will stay many time in the future. Staff goes over and above. Best place in Greenville December 4, 2012
Rated 5 out of 5 by Great location Easy parking, very nice staff November 29, 2012
Rated 4 out of 5 by Excellent Stay For Greenville First, Starwood did an excellent job of renovating and maintaining this Greenville historic landmark,the old Poinsett hotel. This was our second stay here as we visit Greenville quarterly and the level of service from staff was consistent. The hotel is conveniently located near many of the downtown attractions/bars/park/restaurants, either by car or on foot. The workout facilities are great as well. If you're accustomed to 4-star or better accommodations, The Poinsett doesn't disappoint, you can't go wrong with this property. November 28, 2012
Rated 4 out of 5 by Great Service Amy at Front Desk! Great Job in her Smile and in the way she greeted every customer! November 23, 2012
Rated 5 out of 5 by Location and staff tops The Poinsett is our home for 2-3 weekends a year. Location just keeps getting better as city grows and entertainment/restaurants abound, and the staff is simply superb at all levels. Main Street rooms get a bit loud and our most recent Heavenly Bed seemed to have lost its wings in the trenches. But for a warm, courteous, helping, at-home feeling, the Westin Poinsett is as good as they get. November 21, 2012
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