Rated 5 out of 5 by gator18 Wow
Great staff. Wonderful bed. Clean will stay many time in the future. Staff goes over and above. Best place in Greenville
December 4, 2012
Rated 5 out of 5 by karen936 great greenville hotel
love this hotel- very cozy but elegant atmosphere. only thing missing is a frige and microwave which would be a plus
April 2, 2013
Rated 5 out of 5 by JA33 Downtown Gem
Always a great experience at the Westin Poinsette. Beautiful hotel with an excellent staff and comfortable beds!!!
February 22, 2013
Rated 5 out of 5 by jandwr Bring your own clock
Moved the clock and disconnected it. Could not figure out how to reset the time. GIve us a simple clock, please.
December 9, 2012
Rated 2 out of 5 by timstr Disappointed in attempted resolution of issue.
The location is ideal - the best spot available in Greenville. It is central to all the must see/do attractions near by. The hotel itself is nicely appointed, however we had an issue that made the overnight stay uncomfortable. When we arrived our room's temperature was 80 degrees. We set the thermostat to 69 to cool off and left for the evening. When we returned the temp was still 80 degrees and stuffy. The AC was not functional, only hot air would come from the vent. We called the front desk for help. A representative came up and had no luck fixing the issue. The offered solution was "I can bring you a fan and we can open the window". As you know, hotel windows only open an inch or two so the fan did little to solve the heat issue. The evening was uncomfortable for sleeping. I asked the front desk for relief on the bill or a voucher for a future stay since this visit was unsatisfactory. They would not do that, and offered only to discount the stay $40. There are other hotels nearby and I guess for future stays I will try them instead since the Westin was not interested in trying to do more to win us back. Sad really - everything there points to be option, except for the response to the issue.
December 1, 2013
Rated 2 out of 5 by app27 Poorly Managed
This hotel is poorly managed, from the valet service, to the Sunday morning breakfast buffet.
October 28, 2013
Rated 5 out of 5 by Bemyself More than we expected.
We had a wonderful stay. Fireworks were right out our window. Preferred floor is a great way to stay.
July 7, 2013
Rated 5 out of 5 by LM58 The hotel was very nice and relaxing.
The hotel was very nice and the staff was very friendly and helpful. It was a very relaxing stay.
June 27, 2013
Rated 5 out of 5 by Someone75 Great location
This hotel is in a great location! The service was excellent. Nice lounge with terrific pianist!
July 14, 2013
Rated 5 out of 5 by puglover hotel has great location
great location. very clean and beautiful city
walking distance to park, shopping and dinning.
May 7, 2013
Rated 4 out of 5 by genio the rooms need cleaning
the hotel is too old need to restore.
has good location.
is too expensive for being old
March 18, 2013
Rated 5 out of 5 by Paamillow I had an incredible stay.
The location was perfect, the staff was amazing, the hotel was exactly what I wanted.
November 18, 2012
Rated 4 out of 5 by Ducks49 Great Service
Amy at Front Desk! Great Job in her Smile and in the way she greeted every customer!
November 23, 2012
Rated 5 out of 5 by Susan23 Excellent Hotel
This is a very nice hotel, staff is very friendly and the rooms are very nice.
May 8, 2013
Rated 5 out of 5 by DH456 Staff attentiveness exceptional
Front desk staff was top shelf on alkl shifts. ONe of the finest I have seen.
May 15, 2012
Rated 2 out of 5 by MaryYo1 GGrass1
The room smelled like cigarette smoke. The street down below was very noisy.
August 20, 2012
Rated 5 out of 5 by GaryPleasedbeyond another great stay
Everything agan was just perfect
December 22, 2013
Rated 5 out of 5 by Larry911 Staff is excellent
Staff was friendly and very helpful. The room was clean and comfortable.
February 19, 2013
Rated 2 out of 5 by CBT46 POOR CLEANING
POOR CLEANING BUT PLEASANT EMPLOYEES. GREAT FOR MEETINGS
November 3, 2013
Rated 5 out of 5 by SophstiLady The hotel had great location.
The hotel was gorgeous. It had great locations and features.
September 16, 2013
Rated 5 out of 5 by cw1111 Great place
One of the most comfortable and convenient places, ever.
December 19, 2012
Rated 4 out of 5 by MM14 Good Hotel, Quaint Hotel
Overall a nice hotel with good food and classic facilities.
February 25, 2013
Rated 5 out of 5 by Tomb Great Location
hotel is great and right in the middle of all the action
December 13, 2012
Rated 5 out of 5 by Terri70 Great experience
Great experience, comfortable room, fantastic location
December 19, 2012
Rated 4 out of 5 by nvmiller25 Wrong Reservation Date - OH NO
So I travel quite a bit for work and I have never made a reservation for the wrong date. However, it happened during my stay at the Westin in Greenville, SC and happened the same time as the BMW Pro AM tourney. So when I checked in the receptionist told me it was the wrong date and she was very rude. Basically she just dismissed me as if I was a bother. Need less to say that was the worst experience I ever had at a Westin but it was very busy and I decided just to sit in the lobby and sulk and try and find a new hotel. BUT THEN the General Manager noticed I was upset and stopped and asked me how he could help. Let me remind you that celebraties and pro golfers are all around me at this point but he stopped for me. He proceeded to tell me ever y hotel is sold out due to the tournament but he would try and find a room for me. I also tried to find a room with no luck but due to his connections he found me a room at another hotel and saved the day for me. I was so appreciative of his help and it was nice to see someone go out of their way for a customer. I will always stay at this hotel anytime in Greenville, SC because you never know when you need someone on your side and I hope he has a great career at Westin. What a great employee!
May 18, 2012
Rated 4 out of 5 by Beth This hotel had wonderful staff. Extremely accommodating.
The staff were very hospitable and accomadating.
April 16, 2013
Rated 5 out of 5 by GSAE1 This hotel is a true classic
The Westin Poinsett Greenville is a great hotel!
October 3, 2012
Rated 5 out of 5 by DJohns A MUST Stay
Great Service! Wonderful place to stay!
February 25, 2013
Rated 5 out of 5 by bill53 great hotel
very nice hotel with very good employes
March 11, 2013
Rated 5 out of 5 by Greenvillegirl Westin Poinsett
Great place! The staff was wonderful!
May 6, 2013