Rated 5 out of 5 by Taylor91011 Excellent Stay!
My travels with SPG have allowed me to notice many different aspects of service in this industry. This property exhibits nothing short of superb service all around. As a platinum member we received snacks and a warm greeting from the GM. Additionally, a hotel associate went to the local Subway to retrieve us lunch. Needless, to say this level of service should not go unrecognized. We will definitely be returning to this property for our next stay in Greenville!
August 12, 2014
Rated 4 out of 5 Staff Responsiveness
The Concierge was particularly caring and helpful; she seemed to go out of her way to make us feel welcome and comfortable. She is a real asset to your organization.
Similarly, the bellmen were consistently friendly and helpful. And, even though our stay was only three nights, they were greeting us by name by the evening of Day One.
September 18, 2014
Rated 5 out of 5 by sscmike Excellent Customer Service
Excellent customer service. Every staff member we came in to contact with was very helpful and courteous. The staff made the difference. We did not expect the Champagne and Strawberry's, after our night out on the town. Very nice touch. We had a wonderful time and a very romantic evening. Highly recommended.!!
September 9, 2014
Rated 3 out of 5 by Doug79 Poor view and smell
Room was much smaller than representative photos on website. Room also had view of the HVAC shaft and smelled of stale smoke. Room 221
September 8, 2014
Rated 5 out of 5 by wigstheome Classic Hotel with Excellent Service
Checked in around 8:30pm on a Saturday night. Valet was quick and efficient, as was the front desk. Was upgraded (as a Platinum) to a junior suite without asking. My room (406) was large and comfortable, and the bed was very comfortable. While I was out to dinner (American Grocery is a must visit), the hotel left a gift basket and a plate of delicious cookies -- too many in fact. Check out was quick and simple, and valet delivered my vehicle expeditiously. While this is an older facility, the hotel has great bones and is a classic grand dame. Located in the center of downtown Greenville, and terrific service makes it even better.
January 21, 2014
Rated 5 out of 5 by Bea21 Great Place!!!
Thank you to the Greenville, SC Westin Hotel, your superb sevice beginning with the front desk all the way through house cleaning and the lounge area. Your people are top of the line. Kind Regards,
August 21, 2014
Rated 5 out of 5 by JJS71 Vintage Awesome
This hotel has a very historic flair, while the accommodations are very modern and sophisticated. Definitely not from a cookie cutter. Fantastic location in the heart of downtown, a quick walk to the the river (don't miss that). We arrived late and hungry assuming that a town like Greenville wouldn't offer much. Hotel staff informed us in addition to limited selection room service available 24hrs, the rooftop pub across the street served more variety of food till 1AM. Valet or very safe and affordable self-parking.
August 14, 2014
Rated 5 out of 5 by oldschool33 Hotel employees are very kind
I really enjoyed my stay. Great location and good planning
August 25, 2014