Rated 5 out of 5 by Taylor91011 Excellent Stay!
My travels with SPG have allowed me to notice many different aspects of service in this industry. This property exhibits nothing short of superb service all around. As a platinum member we received snacks and a warm greeting from the GM. Additionally, a hotel associate went to the local Subway to retrieve us lunch. Needless, to say this level of service should not go unrecognized. We will definitely be returning to this property for our next stay in Greenville!
August 12, 2014
Rated 2 out of 5 by Chero Rude Staff
I'm a huge westin fan but not this one. I've stayed at this hotel twice and both stays proved to be disappointing. What has made this hotel fall short on both occasions is that half of the front staff is so unpleasant and rude. It's actually funny that the most unrefined staff act pretentious when they have hospitality jobs. Valets should have better training on appropriate luggage assistance. Room service had quality issues including a bug in my food - I will say the room service staff was very nice and apologetic. They even tried to make amends by giving me a fruit basket! Well, it ended up being a single apple and a couple bags of carbs. Really? It would have been better to give nothing as I wasn't really upset by the bug. Bottom line - wash the produce and remove rude front staff.
January 10, 2015
Rated 5 out of 5 by wigstheome Classic Hotel with Excellent Service
Checked in around 8:30pm on a Saturday night. Valet was quick and efficient, as was the front desk. Was upgraded (as a Platinum) to a junior suite without asking. My room (406) was large and comfortable, and the bed was very comfortable. While I was out to dinner (American Grocery is a must visit), the hotel left a gift basket and a plate of delicious cookies -- too many in fact. Check out was quick and simple, and valet delivered my vehicle expeditiously. While this is an older facility, the hotel has great bones and is a classic grand dame. Located in the center of downtown Greenville, and terrific service makes it even better.
January 21, 2014
Rated 4 out of 5 by wigstheome La Grande Dame
An older hotel, with all the implied quirks, but still quite lovely, and a very good hotel in a spectacular locale (if you haven't been to Greenville, go ASAP!). Excellent service from the valet to the front desk to housekeeping.
Upgraded pre-arrival, quick and helpful check-in, and very reasonable valet parking for all of $15. Manager sent a welcome basket, a nice gesture. Large junior suite (1006), albeit with limited windows, if that matters to you, but very comfortable. Reasonable fitness facility. Prime location if you have an interest in downtown Greenville (and you should).
If you have the opportunity, American Grocery is very good.
April 9, 2012
Rated 5 out of 5 by wigstheome Another Excellent Stay
Checked in on a Saturday afternoon. Valet was quick and efficient. Check-in was fast and simple, and as a Platinum, I was upgraded to a Junior Suite. Unfortunately, the keys did not open the suite's door, so I had to revisit the front desk, but the second time was a charm. The suite was spacious and comfortable, and generally in good shape, excepting some wear and tear in the bathroom. The hotel is a classic grand dame, and is located in the center of activity and in easy walking distance to most of downtown. Check-out was quick, and the valet had my car waiting. Another very nice stay.
December 19, 2014
Rated 3 out of 5 by WPage11 Front Desk Staff
When traveling to the Greenville, SC area, the Westin Poinsett is an automatic choice in reserving over night accommodations. So, for the ninth consecutive year, my daughter and I, along with some close friends, booked our annual " Girls' Weekend out" at this charming hotel. The SPG account has ALWAYS been under my husband's name; however, check-in has NEVER been a problem... after all, the credit card information, along with the email address is in my name. Although I fully understand customer security, I was seriously surprised that it suddenly became an issue over whose name the reservations were under. The staff would not even consider looking at my identification, or my credit card until they spoke with my husband!
After talking to my husband after returning from our trip, I asked him about the conversation. He told me that she asked for his email address only...since he wasn't truly aware of all the account information, he gave HIS work email address, which is in no way associated with the SPG account. SO....while the hyper- vigilant front desk staff claims to " only be doing their job", they were not.
As much time and money that I have invested in trying to create memories for my daughter, I am more than offended that I was treated as if I was inthe process of committing identity
fraud. In fact, it is " something " every year with the front desk.
As much as I love this hotel, from the beautiful facilities to the bell service, I can assure you that there are other hotels in the Downtown area that would more than appreciate my business and my hard earned dollars.
December 21, 2014
Rated 4 out of 5 by wigstheome Great Service; Grand Old Dame
Checked in on Friday, July 5th. I have stayed here numerous times before, and the valet and front desk were ask friendly and helpful as always. As a Platinum, was upgraded to a suite on the 11th floor. The room was very comfortable, and the AC worked wonders. The hotel is located right in the middle of downtown Greenville, and hence is an extremely convenient walk to everywhere. The fitness room is certainly more than adequate, and the complementary buffet breakfast offers a pleasant and surprising variety of food. Checkout was simple, and my vehicle was ready and waiting for me. A delightful farmers market was an added delight on Saturday morning. You should be aware that the hotel is an older facility, but it has been renovated and is well kept.
July 18, 2013
Rated 5 out of 5 by TowelUser Most hotels have this fault even great hotels
Wonderful stay at the Westin Poinsette. Staff rallied to fix unforeseen problems. However...my issue is not only with this hotel, but most others. You want us to be Green, and reuse towels. However, there is NOT ENOUGH ROOM TO HANG UP TOWELS, especially for two people. Put up more hooks and towel bars, and not over the toilet. I would act as I do at home, and not throw once used towels on the floor. And put a shelf or two in the bathroom for our own toiletries. There was plenty of space for that in our bathroom. Otherwise...everything was truly great...lots of electrical outlets...and lamps made the room very usable.
December 23, 2013