Rated 5 out of 5 by ginaH Wedding 10/5
Thank you Kelley for coordinating a great wedding ceremony & reception! Everything went perfectly and everything had a absolute blast!! Such a beautiful day for a wedding at a beautiful hotel!! Thank you again!!
October 12, 2014
Rated 5 out of 5 by Taylor91011 Excellent Stay!
My travels with SPG have allowed me to notice many different aspects of service in this industry. This property exhibits nothing short of superb service all around. As a platinum member we received snacks and a warm greeting from the GM. Additionally, a hotel associate went to the local Subway to retrieve us lunch. Needless, to say this level of service should not go unrecognized. We will definitely be returning to this property for our next stay in Greenville!
August 12, 2014
Rated 3 out of 5 by Doug79 Poor view and smell
Room was much smaller than representative photos on website. Room also had view of the HVAC shaft and smelled of stale smoke. Room 221
September 8, 2014
Rated 5 out of 5 by wigstheome Classic Hotel with Excellent Service
Checked in around 8:30pm on a Saturday night. Valet was quick and efficient, as was the front desk. Was upgraded (as a Platinum) to a junior suite without asking. My room (406) was large and comfortable, and the bed was very comfortable. While I was out to dinner (American Grocery is a must visit), the hotel left a gift basket and a plate of delicious cookies -- too many in fact. Check out was quick and simple, and valet delivered my vehicle expeditiously. While this is an older facility, the hotel has great bones and is a classic grand dame. Located in the center of downtown Greenville, and terrific service makes it even better.
January 21, 2014
Rated 4 out of 5 by nulfster Good Stay two issues
Nice property friendly staff, not always the most helpful. Had a big stain on bottom sheet / like it may not have been washed. They came and changed it quickly.
Charged wrong room rate one night and did not receive my emailed folio.
Quiet, room was comfortable..
October 4, 2014
Rated 4 out of 5 by wigstheome La Grande Dame
An older hotel, with all the implied quirks, but still quite lovely, and a very good hotel in a spectacular locale (if you haven't been to Greenville, go ASAP!). Excellent service from the valet to the front desk to housekeeping.
Upgraded pre-arrival, quick and helpful check-in, and very reasonable valet parking for all of $15. Manager sent a welcome basket, a nice gesture. Large junior suite (1006), albeit with limited windows, if that matters to you, but very comfortable. Reasonable fitness facility. Prime location if you have an interest in downtown Greenville (and you should).
If you have the opportunity, American Grocery is very good.
April 9, 2012
Rated 5 out of 5 by TowelUser Most hotels have this fault even great hotels
Wonderful stay at the Westin Poinsette. Staff rallied to fix unforeseen problems. However...my issue is not only with this hotel, but most others. You want us to be Green, and reuse towels. However, there is NOT ENOUGH ROOM TO HANG UP TOWELS, especially for two people. Put up more hooks and towel bars, and not over the toilet. I would act as I do at home, and not throw once used towels on the floor. And put a shelf or two in the bathroom for our own toiletries. There was plenty of space for that in our bathroom. Otherwise...everything was truly great...lots of electrical outlets...and lamps made the room very usable.
December 23, 2013
Rated 5 out of 5 by JJS71 Vintage Awesome
This hotel has a very historic flair, while the accommodations are very modern and sophisticated. Definitely not from a cookie cutter. Fantastic location in the heart of downtown, a quick walk to the the river (don't miss that). We arrived late and hungry assuming that a town like Greenville wouldn't offer much. Hotel staff informed us in addition to limited selection room service available 24hrs, the rooftop pub across the street served more variety of food till 1AM. Valet or very safe and affordable self-parking.
August 14, 2014