Rated 5 out of 5 by JCBoston Perfect location, great staff
Thoroughly enjoyed my recent stay at the Westin Dublin. The location was perfect, incredibly easy to get to many popular destinations on foot. Check in and check out was quick and friendly. I arrived on an early morning flight and was looking for a quiet, spacious room with a view. The front desk suggested a room on the 5th floor with a balcony overlooking Trinity college. As it was still quite early, the room wasn't ready yet. I went for a stroll, grabbed some coffee and received a call from the hotel within the hour letting me know my room was set. I was very pleased with the room and the wonderful south facing views of Dublin. I only ate at the hotel once, but thought the lamb burger at The Mint Bar was great. All around, the staff were knowledgeable, friendly, and efficient. While overall a quite clean hotel, thought a bit more could be done to pay attention to the details of the cleaning (e.g. there was some sort of small, waxy stain near the bed possibly from a candle and the corners of the bathroom could be better looked after); this didn't distract from the quality of my stay but think room cleaning could be stepped up a bit to keep on par with the overall quality of the hotel. But, with that said, next time I'm in Dublin I'll stay at the Westin again and would recommend to friends.
February 6, 2013
Rated 3 out of 5 by patrick This hotel was comfortable but has room to improve. (10-day stay)
I will share the pros and cons of my stay.
- The bed was *extremely* comfortable
- The gym and equipment was plentiful and well maintained. The machine and weight selection was great.
- The location for nightlife was good. Temple Bar is right across the street.
- All staff was super friendly
- The channel selection on TV was very poor. My fiance stayed in the hotel during the day while I was at work and had very little to choose from in English outside of the news.
- The connections for the patch panel were not hooked up to the TV. You could visually see the cables wrapped up behind the TV. This means I couldn't hook my laptop up to the TV over VGA or hook my Apple TV (that I lugged across the world) up via HDMI. I called and had concierge come up and check on this and it was decided that I had to hook it up directly to the TV :(
- The refrigerator did not stay cold. My fiance bought some food at a local grocery to keep in there to eat and it spoiled over night.
- All internet connected devices have to hook up to an internet browser to get online. This means that even though I plug in a laptop via an ethernet cable, I still have to get to a browser to use it. This makes using an Apple TV impossible since it doesn't have a browser.
- Wireless internet was not that fast. We could not skype/facetime over the wireless here but in another hotel close by
May 16, 2013
Rated 2 out of 5 by Rogerd Disasapointing experience
Our overall experience was acceptable, however a couple of thing let the hotel down badly.
1. Our room (203) was booked as as queen and we also booked a twin for our kids (205). The kids room was significantly larger than our room and we flt a bit hard done by.
2. We settled into the Exchange bar for predinner cocktails and waited apporxiately 10 minutes for recognition. When we ordered cocktails that were not on the list we were told that this was not a problem. It evidently was as the cocktails took a further 15 minutes to arrive. The price also wasnt a problem as 2 cocktails, 3 mixed drinks and a soft drink came to €70 plus tip.
3. Our bathroom in 203 had no visable source of heat and was constantly cold. There was evidence of damp and condensation damage on the roof which verifies the lack ot temperature.
4. We had room service breakfast on our 1st morning which was excellent. We went down for breakfast the second morning to the Exchange restaurant and had to wait for 15 minutes for a table as the dining room was plainly too small for the number of rooms. Whilst the food was excellent, the staff seemed totally unprepared for the number of people wishing to dine. Buffet ran out of items quickly, had to ask for Juice and Tea several times, and a 5 star hotel putting a commercial toaster out for guests to do thier own toast is below my expectations.
November 6, 2012
Rated 2 out of 5 by RjG1967 Is this really a Westin?
The Westin Dublin was a huge disappointment to me. The suite I had was well situated but the bedroom was very small. Most of the space in the suite went to waste. The bed was horrible, like sleeping on a cardboard box. The pillows were flat but the most disturbing aspect if the bedroom were the bed linens. They were very rough to the touch, much like sack cloth. The staff was very young and tried to do the best with what that had. I never saw an actual Concierge, only bell men manning the desk from time to time. One of the three massages I prearranged was very good, one was horrible and one was cancelled. Overall this is indicative of my experience at this hotel. About two thirds wrong all the time. Breakfast was boring, especially three days in a row. The one night I went to dinner in the restaurant, I waited almost ten minutes before anyone showed up at the reception desk to welcome guests. At that point there was a queue of people waiting for seats in a near empty restaurant. I was overcharged about 7 pounds for my dinner but couldn't get anyone's attention to correct the mistake. I left in disgust knowing that I was going on parole the next morning and would never be back to this mistake of a hotel. Truly, this has marred the Westin brand in my mind and makes me hesitant to ever stay in a Westin again. Someone from Starwood needs to visit this property and shake the place up.
May 6, 2013
Rated 4 out of 5 by jechho Nice hotel, but some issues
The hotel has a wonderful location, smack in the middle of things. Great for a first time visitor to Dublin.
The SPG Platinum recognition was good, we were upgraded to a Westmoreland suite. The suite had an odd lay out, with steps up to a small living room and high windows that you barely could look out of, but we found it quite charming. The room was on the 2. floor and facing the very busy Westmoreland street. We tried to switch to a suite on a higher floor, but nothing was available in the platinum upgrade pool besides a classic room. The traffic noice was there, but we were fine with earplugs.
The biggest problem we had with our stay was the totally chaotic breakfast area. We stayed three days over the weekend, and on all days we had to wait to be seated, ask for coffee. ask for butter/jam that were missing from the table and so on. They were clearly understaffed. The food selection was also just so-so. The exact same food was offered all three days, and the quality was not the highest. E.g. horrible scramble eggs, no skimmed milk and some very strange soy-based banana smoothie. Only the waffles stood out. Finally, the accoustic was horrible, the music loud - the whole area was noisy.
The fitness room was just average - and with no windows it felt a bit claustrophobic.
I would stay here again, but not pay 20 euros for the breakfast buffett unless it gets more quiet and classy - in style with the rest of the hotel.
May 20, 2012
Rated 3 out of 5 by Natashka6 Good hotel, small issue with luggage
My sister & I arrived at the Westin in the late morning on 3 July. As we expected, we were told that our room was not yet ready. We asked if we could leave our luggage on hold, so that we could do a walking tour around Dublin while our room was being prepared. We were told this would not be an issue. We came back to the hotel approximately 4 hours later and were told that our luggage should be in our room. We went upstairs - no luggage. I called down to the front desk & was assured the luggage was on its way up. 20 minutes later, still no luggage. I called down to the front desk, and was told that the bellhop was taking it up immediately. 20 minutes later....still no luggage. This scenario repeated itself 2 more times, until my sister jokingly said that they must have lost our luggage or something. I decided to investigate & went to the front desk, where sure enough, I was informed that our luggage was misplaced. The woman at the front desk was not working in the morning, and the morning shift employees apparently put the luggage into the wrong room, but no one had any idea what room that was. Finally, an hour and a half later, the staff managed to figure out what room the luggage was placed in. The manager on duty offered us complimentary internet for our troubles, but that was hardly sufficient for all of the anxiety they caused us. Quite a welcome to Dublin!
Other than this issue, there was nothing in the hotel that was particularly good/bad - very comparable to other Westins I have stayed at.
July 23, 2012
Rated 5 out of 5 by Ernesto Dublin Getaway
This was my first time in Dublin and was meeting my girlfriend here to celebrate a special occasion - an anniversary. I contacted Jackie, the front desk manager, to see what upgrade she could offer me now that I've been downgraded to Gold status having been Platinum for the last 8 years. She took care of me and reassured me the best room available. I was able to upgrade using points so she secured a Junior Suite. Upon check-in, she greeted us and availed herself to anything we needed. She was very responsive to all of our needs without hesitation. What I noticed most about her is her hands-on approach. I saw her not only "managing" the front desk and staff, but also saw her push a luggage cart around up the lifts. When she wasn't around, Anita from the front desk was equally helpful in taking care of our needs. And from a concierge standpoint, Lazlo was just a fantastic resource, helping us out with tour recommendations, restaurant recommendations, and transport needs. If he wasn't around, George was there to support. All in all, this was the BEST starwood experience I've had. That says quite a bit since I've been an SPG member for 9+ years now and I've stayed at more than 100 properties worldwide. Each day during our stay, we received an acknowledgement of our special occasion in our room - either a greeting card or some dessert. We were even loaned a vase for our stay so that I could put roses in it. My hats off to Jackie and her front desk staff for taking care of us and ensuring our stay was more than comfortable!
May 30, 2012
Rated 5 out of 5 by Vincos The Essence of Dublin Style
OVERALL IMPRESSION: The place has got it all. A new conversion of a storied Dublin bank, the property has been artfully adapted to its new function with many of the historic features of the bank preserved. I loved the pub down in the old vault and would have loved to see the Ballroom located in the former Tellers Hall. The decor is trendy and elegant in Westin style but with a nod to all things Irish. The headboard, for example, was tufted leather inspired by a Queen Anne Wing-chair.
SPG RECOGNITION: Excellent. Upgrade to a Suite. Platinum Breakfast amenity is a Continental Buffet in the beautiful ground-floor Exchange Restaurant with an option to upgrade to Cooked Irish Breakfast. I found the Continental more than sufficient and beautifully presented. In-room amenity was a beautiful fruit bowl. All advance requests were meticulously handled.
THE ROOM: Beautiful, stylish and full of Dublin personality. Five windows overlooking Trinity College. A large and elegant sitting room and a beautiful bath (but with the slipperiest floor tiles imaginable!).
LOCATION: Truly Dublin ground-zero directly beside Trinity College and within walking distance of nearly every major attraction. A local bus for the airport passes right in front of the hotel and the AirLink stop is also very nearby.
EXCEEDED EXPECTATIONS: Truly bespoke service all around but I would particularly single out the concierge, Ross, who seamlessly handled one of my biggest on-the-road hassles - packing and posting an excess luggage parcel.
DID NOT MEET EXPECTATIONS: A property of this stature really should have a Club Lounge.
March 29, 2013
Rated 5 out of 5 by Bingodog A truly wonderful hotel
This is truly a wonderful hotel!
The location is superb, right in the center, steps away from Trinity College, Temple bar and everything else. It's also very convenient because many busses stop by Trinity College, so you can easily get around Dublin.
The moment you step into the hotel you realize how nice and well kept it is. The reception area is large, the staff at the desk is very kind and helpful, and there are clear signs to find your way around the hotel. The elevators are fast, I never had to wait to get to the upper floors.
Rooms are wonderful, I was in a standard room overlooking the atrium lounge which was large and perfectly appointed. The comfort is what you can expect from a Westin - fantastic bed, beautiful bathroom with bath tub and a very large shower, and very good amenities.
The atrium lounge is a bar in the covered inner courtyard of the hotel. It's a great place to have a drink, a snack or meet someone before heading out. My room was on the first floor facing the atrium but I didn't hear any noise at all.
There's a business center just next to the lounge with 2 computers with internet access, and they are free to use. Very handy since wifi access at the hotel is rather expensive, alas.
The Exchange restaurant on the ground floor is great, the food is very good, and it is reasonably priced. They serve breakfast as well, and you can also just get some pastries to go for a few euros if you don't want to have the full breakfast. This is a great option if you want to have a small breakfast, and it's considerably less expensive that the full breakfast.
In the room there's a coffee maker and kettle, with different sorts of teas and coffee.
The hotel has also a good gym with treadmills, weights and other machines. It's not very big, but in perfect state and with enough equipment to keep you busy as long as you wish.
The staff and the service are excellent - I had a small problem with the switch of one of the lamps and it was immediately fixed by the staff.
So this is definitely a fantastic hotel in Dublin, highly recommended.
July 18, 2012
Rated 4 out of 5 by bagzy Excellent hotel, great location. Poor communication.
Wonderful hotel tragically underserved by some miscommunications.
1. Upon check-in, I asked if there were any 2-bed rooms available that I could change my reservation to. I was told that the 2-bed rooms at this property were not eligible for Starpoints reservations which is why I wasn’t able to select one at the time of booking.
There was a humiliating inconsistency with what I was told and what I immediately discovered thereafter. My colleague had booked a room for the exact same dates using Starpoints and his room was indeed a 2-bed room on the 4th floor, which is the SPG floor. I reserved my room prior to my colleague reserving his, I am an SPG platinum member whereas he is an SPG gold member, yet somehow he was able to secure a room that I had repeatedly (via email) requested and I was placed on the 1st floor and he on the 4th. It genuinely makes me feel unvalued for being strictly loyal to SPG when the status doesn’t appear to mean anything. (I write this without any drama or attitude. I’m trying to be as objective as I can.)
2. Also upon check-in, I was told that I could use my platinum amenity for a complimentary breakfast for two, which I elected to do. I was told that there was a new “Westin Weekend” program which meant that breakfast was now served between 10:30am and 3:00pm. My colleagues and I were a bit surprised to hear that breakfast started so late, so we double checked with Neil, who was the nice man checking us in. He confirmed that it was indeed 10:30am. So, the following morning, we all waited in our rooms until the clock struck 10:30 and then headed down to the restaurant.
Here was a second, even more humiliating inconsistency with what we were told and what was true. As we strolled in at 10:30, we were told that the breakfast buffet had just ended and that the Westin Weekend food service was just beginning. This is apparently a smaller menu focusing on superfoods, etc. None of us let ourselves get visibly upset, but I will tell you that when you have been waiting a few hours for what you were told was a late breakfast only to find that you showed up just as the fun was ending, well, it was embarrassing and frustrating. Our waiter was kind enough to let us try what was left of the cold (yogurt, bread, fruit, etc) portion of the breakfast buffet. Not to get too pedantic, but there were many primary items which were out-of-stock by this point. Furthering the embarrassment, we were actually charged the 14.95 Euros per person (minus the voucher which covered 2 of us) for this experience. I personally apologized to my traveling companions and promised them that my memory of the Westin Dublin hot breakfast was that it is wonderful that they would certainly enjoy it the following morning (and we did).
Otherwise, the stay was quite good; the rooms were clean and comfortable and the service and concierge was friendly, knowledgeable, and helpful.
Thanks very much indeed for reading these comments. I don’t think I’ve ever taken the time to submit this kind of feedback. The reason I do so now is because I haven’t had these kinds of issues in the past at any Westin so it was extraordinarily disappointing to have them at this Westin in particular. Regrettably, I don’t think I will opt to revisit the Westin Dublin, though I will continue to enjoy other Westins worldwide.
Cheers, slainte, and thanks.
June 11, 2013
Rated 3 out of 5 by DannyZ Rest Easy?
My wife and I have been loyal Starwood Members since 2003 and fortunate to have Elite status for 4 years now. During this time we have enjoyed many fabulous experiences across their member hotels. The Westin brand has always been our favorite and the Westin Dublin lived up to most of our expectations.
I’ll start with the positives: 1.) FABULOUS location, stumbling distance to the Temple Bar area 2.) the Atrium Bar is a beautiful spot to unwind or enjoy afternoon tea. (the Peculiar Tea menu is fantastic. Two words: Gin Mojito). 3.) Heavenly bed was indeed heavenly 4.) Helpful and courteous porters. They undertook the daunting task of moving our 7 bags of luggage. (we are relocating to Ireland for several months and Dublin was our temporary base)
Now onto the not so positives. Traveling to Ireland from Philadelphia, PA is a journey to say the least, and by the time we arrived at the Westin (approx. 9:30am on June 1st), my wife and I were a bit delirious from the jet lag. Despite requesting an early check-in with our reservation, we were told that there were no rooms currently available. However, if we PAID for one of their upgraded rooms we could check-in immediately. This was perplexing since one of the benefits of our Gold Status is an upgraded room based on availability. So clearly upgraded rooms were available, but only for a FEE. We challenged the front desk agent briefly about this, but felt the fight was not worth it since we were both beyond exhaustion. The front desk agent then told us we would be able to get into our room in about two hours. We again suppressed our rage because of exhaustion. The agent suggested going out to eat or tour the city, these options were not appealing since we only wanted a bed. We declined her suggestion and told her we would wait right there in the lobby until our room was available. We were making ourselves at home and settling in for a nap when MIRACULOUSLY a room opened up! (about 10 minutes later) Hmmmmmmmmmmmmmmmmmmmm. The agent’s reaction was “You never know how quickly these rooms get ready!” Her comment was simply not genuine…and I hope that for Starwood’s sake that she was simply not well experienced/trained rather then being ignorant as it came across.
But our poor experience with the front desk did not end with our arrival; our checkout experience was also a disappointment. Our bill portfolio was handed to us in an envelope. Luckily we opened it and inspected the bill because we noticed that we were charged for a three-night stay, when our reservation was booked as pay for two, receive a third night free. When we notified the agent of the mistake, she offered no apology and seemed annoyed that we had questioned the bill. After making the fix, we received a new bill, but still no apology.
To add further insult to injury, a few days later, I reviewed the bill again and saw that we were charged 29.00 Euro for “Refreshment Centre Bev.” I’m assuming this charge was from the bottle of wine, I slightly touched in the mini bar. We must have overlooked this upon checkout because we were too busy dealing with the room overcharge. So two words of warning: 1.) Review your bill thoroughly and 2.)Don’t touch ANYTHING in the mini bar unless you are prepared to be charged.
Normally, the staff at Starwood properties (especially Westins) go out of their way to make you feel appreciated, either by offering a smile and enthusiastic greeting or recognizing you as a Gold Preferred Guest upon check-in. Neither of which occurred during our visit. Certainly, most Starwood staff would admit to a mistake or apologize when the experience is not ideal - we didn’t get that “warm and fuzzy” vibe at all here. There were a few exceptions, namely the porters and the bar tenders. The trio on staff in the Mint Bar during the evening of June 3rd was fantastic! When I told them of my peanut allergy, they immediately came back and offered me a bowl of chips without me even asking. THANKS GUYS! I’m just sorry, I never wrote down their names.
After reading the other positive reviews of this hotel, I’m really sorry to be writing publicly about this experience. I typically note these types of things in the surveys I receive from Starwood after my stays. Funny, how after this negative experience I didn’t receive one of their surveys.
This stay will by no means stop us from staying at Starwood properties; this was probably (we hope) a one off. But, I can’t help but feel cheated a bit from my “REST EASY” experience that the Westin boasts. In addition, I’m a bit cautious about recommending this property to our friends who will be traveling to Ireland to visit us during the upcoming summer months.
June 15, 2012