Rated 5 out of 5 by JOMalley 2 stays in one week, one platinum night
The hotel is really in a great location in Dublin. I stayed on my way to London and again on the way back. The first night missed the fact that I was a lifetime platinum and the room was average. I have to say Dublin management noted the error and my second stay might have been the best SPG experience I can recall. Great staff, good loyalty recognition and incredible comfort. I already booked myself back in for two different stays in December. Thank you
November 17, 2014
Rated 5 out of 5 by Nevster48 The staff were faultless
I had a good stay. More important than that I had a crisis, having left my laptop on my plane! The concierge and other staff were intelligent and supportive and set out help resolve this. Their responsiveness and care showed good recruitment and training and I can't praise them highly enough.
November 17, 2014
Rated 5 out of 5 by DoctorD Dublin Westin
This is a really nice hotel in a great location. It is right across the from Temple Bar. It is in walking distance from the Guiness factory.
We always like the Westin experience .
Great bed as usual. "heavenly"
Great concierge staff
November 14, 2014
Rated 5 out of 5 by Coucou52 Big rooms.
Very impressed by the superior service of your staff.and the luxury of the hotel and also the friendlyness of the dub liners. Thank you.can't wait to come back.
November 13, 2014
Rated 5 out of 5 by Ginny34 Location was Perfect
Easy to get around to all the touristy places and Historic surroundings.
November 10, 2014
Rated 3 out of 5 by Zespoke Breakfast shambles
Much as I hate to have to write this about a hotel I have aspired to stay in for years I feel it is necessary! Firstly hotel is brilliant in room standard and location, the smell of new carpet was lovely.
However as it was my girlfriends birthday I spent a little extra and booked the breakfast in this 5star hotel. We waited in line which was a little surprising but no big deal then had a MENU thrust on us and sent to a table end of service,seriously! No idea what the menu was for as we still had it at the end of the "meal". Ok , buffet breakfast , we worked it out ourselves, but as far as having two meats on show at any one time it seemed to be a problem ,most of the time it was either badly cooked bacon or sausages heaped into the dish in disarray. The scrambled egg day one resembled something I would rather not say and the fact it was completely different the next day says it all.I have had much better breakfasts and organisation in any of the hotels I have stayed in which were not 5 star?
In the beautiful bar the staff were just as scatty. Half way through serving me twice they disappeared to do something totally irrelevant , maybe we were just unlucky but there does seem to be a theme.
November 9, 2014
Rated 2 out of 5 by Notnormallygrumpy Lousy Checkout spolis the experience
This is a lovely hotel in many ways - I have stayed here many times now but have now become so frustrated with the check-out delays that I won't return now and cannot recommend it until I hear from someone it's changed.
Each time I have stayed recently I have had to queue, and queue, and queue......just when one needs to leave in rush-hour. I don't understand why either more staff aren't laid on at rush hours, or, a box for a key drop checkout is available as per other Westin's around the world. I did raise this at the time but haven't heard any more.
I'm a Platinum SPG member so have stayed in quite a few Starwood hotels global - this is the worst in this regard.
January 9, 2012
Rated 5 out of 5 by MAM1982 Comfort, Location and Friendliness
While my stay was only for one evening, I found the hotel to be very customer focused, clean and warm. The location is centrally located to major cultural sites and is right across the street from the tour bus lines. the Mint Lounge downstairs was convenient and had a very wide variety of wines, bourbons and a very attentive wait staff. I will definitely stay here on my next visit to Dublin.
November 2, 2014