Rated 2 out of 5 by Notnormallygrumpy Lousy Checkout spolis the experience
This is a lovely hotel in many ways - I have stayed here many times now but have now become so frustrated with the check-out delays that I won't return now and cannot recommend it until I hear from someone it's changed.
Each time I have stayed recently I have had to queue, and queue, and queue......just when one needs to leave in rush-hour. I don't understand why either more staff aren't laid on at rush hours, or, a box for a key drop checkout is available as per other Westin's around the world. I did raise this at the time but haven't heard any more.
I'm a Platinum SPG member so have stayed in quite a few Starwood hotels global - this is the worst in this regard.
January 9, 2012
Rated 3 out of 5 by YggrofAsgard underwhelmed with the experience
I was absolutely underwhelmed with the experience that I had in the Westin Dublin.
On arrival way after official check-in time the room was not ready and I was told that they would call me on my mobile phone once the room was ready. I specifically asked if they could not just assign me a different room and was told that they were fully booked and no other rooms were available.
When I came back 35 minutes later the room was still not ready, when I asked them to check, it suddenly was available. I went to the room just to find that while it was a very large room it had 2 single beds in it and I clearly had requested a queen bed as the single beds are no good to me.
When I went back to reception I was told that he had double upgraded me and if I really wanted queen/king bed, he would need to give me the room category I had booked (classic). As the bed is more important I asked him to do it and within seconds a room was available (funny that he did not mention that the upgrade was the reason for me to have to wait 35 minutes and how fast a room in a sold out place was suddenly available).
While the room was perfectly fine, there were several issues.
The TV power cable was unplugged and when I attempted to get it back in, I was greeted by a large wave of dust and dirt coming off the backside of the TV. The power cable for the radio was also unplugged and when I moved the nightstand to get it, again large amounts of dirt/dust were collected at the electric outlet. In fact when I unplugged the radio power from the wall there was so much dirt that I had to clean my hands afterwards. Clearly housekeeping is only doing the visible areas.
The light switch in the room is very badly placed, the main switch is at the front door and one at the corner of the room hidden behind a massive lamb and not easy to reach out of bed unless you get out of bed.
The internet was a joke, the cable on the desk did not work and the Wifi was only connecting very badly to the router. The speed was unacceptable with 80 Kbps down/210 Kbps up for the most time. Good enough to read e-mail but nothing else. It was included in my room rate , if I had to pay 15€ for it, I would have been really disappointed with it.
On the positive note, the room service was excellent, the delivery staff friendly and using my name, the food was great. So was the breakfast experience, the staff could not have been better and the offering for a “continental breakfast” was excellent with a wide choice of meat/cheese/cereals/yogurts. Service was great and the food good. Exactly what one needs to start a Sunday morning.
March 8, 2015
Rated 5 out of 5 by JPAVOD Great experience!
It was greatly appreciated that we were able to check -in early... Given the flight from the states, and 5 oclock AM arrival, this greatly enhanced our stay. Thank you!
March 17, 2015
Rated 3 out of 5 by Christopher47 Good, with caveats
Good place to stay. Quality of service spotty. At Hotel now. Great service at check-in. Awful service at Mint Bar.
December 28, 2014
Rated 5 out of 5 by Annie1504 Exceeded expectations
The hotel was lovely, relaxing, distinctive, welcoming and comfortable....but the calibre of your staff really elevated the experience for us. Special mention to the Doorman (who gave us a warm welcome every time, even though he must have been frozen), the staff on afternoon tea duty and the Mint Bartenders. Excellent all-round, thanks
January 12, 2015
Rated 5 out of 5 by DavidL One of My Favorite Starwood Properties
I've stayed at this property many times over the years and truly consider it my home away from home. The junior suite is amazing, with a refreshing shower and the bed is simply the best ever! My only complaint is the hair dryer did not plug into any bathroom outlet.
I have always found the staff to be great. Both in-room dining as well as the the restaurant and bar are top notch. You can walk across the street to enjoy the Temple Bar area, which is a lot of fun.
When I return to Ireland, I will be thrilled to stay at the Westin Dublin again.
April 8, 2012
Rated 5 out of 5 by ani61 good location
stay was very pleasant. Helpful conceriage service. Arrived early .
January 23, 2015
Rated 3 out of 5 by Lpencek Westin reliable
I was unsure of where to stay in Dublin as I know the hotels in Europe are small. I knew the Westin name was very reliable and I was correct. Great location, across the street from Trinity College, around the corner from Temple Bar and down the road from Grafton Street, a great shopping and dining area. The room was larger than when I stayed at the Firz William Hotel in Dublin. Room amenities were up to standards, hair dryer, shampoo, lotion. I would pack an adapter if you are from the US the was only one outlet in the room for the US plugs. Room service was very good, in room movies available. The resaurant in the hotel was excellent. The room was ony cleaned once a day so you may need to call for more towels . I highly recommend this hotel.
July 20, 2013